I know the basket time creation date is used as red line for shipping, but I kinda assumed (= hoped) you guys would ship orders with Hack'd/Miami first...
I assumed as well. Standing by for Hack'd and this myself.
im curious what would lead the 2 of you to this assumption, and the rationale behind it
i can offer my insight as both a gb leader, and then what my assumption would be as a buyer based on that info
so as a gb leader, people combining orders leads to both extra time being needed, extra effort and often extra cost
as a buyer i would assume that combining an order could only affect my position in 1 of 2 ways, either it would not effect my position in line at all (as is the case here) or, it would put me to the back of the line, as from a packing perspective, it makes the most sense to work through the simple orders first (containing all the same item) and dealing with the more complicated orders afterwards (as they contain different items and there are fewer of them)
Because I assume most businesses operate with first in - first out. When I asked when you expected both would ship, you said "they should arrive at a pretty similar time" (I know, this is just a wild guess). Later on, I've asked about seperate shipping of the sets twice, both requests were ignored.
i just checked my emails from the ctrlalt contact form, and cant find a request from you about split shipping
secondly, if it was first in first out, your set still wouldnt have shipped, and in fact, your set is gonna actually go out slightly earlier it looks like than if it was first in first out ,as your cart was created before the order was placed, so you are actually benefiting from the system you are complaining about
as a general rule, the orders are close to being in order, however, if someone has added something to their cart, it generates an order number, 95% of people then check out, hence they are close to in order, however if someone has something sat in their cart for a little while or has generated a cart, not checked out, then changed it later, then they will end up having a slightly lower order number than the time at which they ordered
all that being said, at no point have we said orders will be shipped based on time of order, we are running this gb, and shipping it as a whole, our task is to ship every order, and we will manage that task however we deem most efficient for us