hey guys, support system is now tested and working
we finished it a few days ago but were having some issues with the email system as my email was the catchall and it was behaving strangely so we had to set it up with a new url etc
as mentioned above it was tested and working early this morning, just having some polishing touches done to it and then itll be up and live
as soon as it is cody will get the end of the sets out
thanks for your patience
as issues with keys etc stacked up it really became increasingly important the proper support system was in place to deal with it, we arent dealing with a small amount of orders here so having that system in place to avoid further delays, misunderstanding and complications was invaluable
thank you to everyone with an outstanding order for your patience, and anyone with damaged or missing keys for your understanding in this matter
ive mentioned it in another thread but ill just mention it here
a few days ago my brothers wife went in to labour nearly 7 week early, there were some complication, some of which are to be expected with a premature birth but he has been having lung issues, hes currently being supported with breathing tubes, but when they attempt to take them away, he breathes on his own for a while and then gradually stops
things are looking up but as you can imagine it is a stressful and busy time for my family, as a result i will not be around as much to reply to people for the next week or so at minimum but i will stop in whenever i can to check on things, and i will be in contact with cody as often as possible to help ensure things are running smoothly
tym is also around the forums fairly often, so if anything needs my immediate attention, please pm tym and im sure he will relay any message needed for me