geekhack
geekhack Community => Keyboards => Topic started by: mines on Fri, 22 October 2010, 06:04:35
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I have edited the original post just for politeness' sake until the whole thing is solved. Thanks.
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Perhaps you should complain to them instead of here. I'm sure they'd be able to deal with it.
I bought a Filco from them recently and have no complaints whatsoever. I emailed them with a few questions before placing an order, and got a speedy, helpful and detailed response.
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Hi nathanscribe - Good to hear you donīt have any problems with them.
I already complained to them.
I thought it was useful to hear my opinion here. Just my two cents.
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I received quick replies to questions that I have posted using the Contact Us form on their web site, sign that they check their e-mail frequently.
Try to negotiate a second shipping via TNT Express (for delivery before the week-end, I suppose) and a refund for returning the first one shipped to you via Royal Mail.
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I believe keyboardco is a bit pre-occupied with getting all those new higher tier boards in EU layouts in that u can't get anywhere else. This seems to be a bit of a hastle from what I heard talking to them and reading up in forums.
This kind of stuff happens to any company ones in a while and I believe keyboardco is a bit under stress with their new ventures atm. So it should be seen in context.
From what I read online they seem like a top notch company and that bruce guy is very friendly and knowledgable. The fact that they have their own sub-forum on geekhack and that there is active communication between the company and customers going on speaks for them as well.
Their website is indeed a bit 80's.... I always saw it as an homage to the IBM Model M and the general "oldschool" background of mechanical keyboards :)