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geekhack Marketplace => Vendor Forums => The Keyboard Company => Topic started by: Mr. Fish on Sat, 15 January 2011, 07:35:37

Title: Filco "lights up"
Post by: Mr. Fish on Sat, 15 January 2011, 07:35:37: I got a Filco in the mail yesterday, and started using it as soon as I could. I used it all day; no problems, but then this morning when I turned on my PC I noticed the LEDs kept blinking, every time they blinked all input was ignored.

Suddenly all my usb devices stop responding (hmf...) so I have to restart.
After the restart the Filco just lights up, all the LEDs light up, no response at all.
I have tried connecting it via the PS/2 connector that I got with it, does the same thing, tried another computer, same thing, all lights no response.

I found this (http://geekhack.org/showthread.php?t=8757) thread which had a similar problem, but it sounds like the board was older than mine (brand new).

I got it from theKeyboardCo which I've read about on the forum and it seems they don't have a history of shipping bad hardware.

Did I get a bad one or is there a solution to the problem?

Oh and my other USB devices work again so it is probably not the computer.
Title: Filco "lights up"
Post by: keyboardlover on Sat, 15 January 2011, 07:37:33: Sounds defective. I would contact them and describe the problem. They should send you a new one.
Title: Filco "lights up"
Post by: Bruce on Sat, 15 January 2011, 10:04:45: Hi Mr Fish.

I am sorry, that does sound like a fault.
If you go on here
http://www.keyboardco.com/keyboard_returns.asp
And fill in the form - we will get in touch and arrange replacement for you.
Apologies for your inconvenience, we will try to keep it to a minimum.

Bruce
Title: Filco "lights up"
Post by: Mr. Fish on Sat, 15 January 2011, 10:26:17: Waiting for three weeks for the keyboard and then having to return it after just one day of use, sucks to be me.

Hmf...I'll be packing it up and sending it back to the UK as soon as I can, hopefully it won't be too expensive.
Title: Filco "lights up"
Post by: Bruce on Sat, 15 January 2011, 12:04:38: Don't worry.
I'll do my best to see you are not hit in the pocket.
We'll probably do a swap out.
Title: Filco "lights up"
Post by: bugfix on Sat, 15 January 2011, 13:16:37: Wow, that's what I call custumer support. Can't wait to order my Realforce in February :)
Title: Filco "lights up"
Post by: Mr. Fish on Sat, 15 January 2011, 14:21:08: It seems the keyboard has started working again after being unplugged for a couple of hours.

Should I still send it back or should I wait and see if it happens again?
Title: Filco "lights up"
Post by: keyboardlover on Sat, 15 January 2011, 14:53:38: Ha - nice location! I have a friend from Denmark and I always poke fun about "the land of the legos". Legos rock though. No one seems to love them here more than Ripster :D
Title: Filco "lights up"
Post by: Mr. Fish on Sat, 15 January 2011, 15:02:37: Quote from: ripster;279109
My Danish friend prefers to talk about his 50% tax rate than legos.

It's the only two things we have going for us, and of course the fact that the Muslim world hates us because someone drew some dude in a turban.

Oh and free healthcare, free healthcare is awesome.
Title: Filco "lights up"
Post by: piotrek on Sat, 15 January 2011, 19:16:43: It's not the muslim world, it's extremist wannabe terrorists who use religion as a cover. Those people hate only themselves which equals hating everyone in the world (not just you poor Danes ;D).
Wait, this was a support thread.
Title: Filco "lights up"
Post by: keyboardlover on Sat, 15 January 2011, 21:04:35: Quote from: piotrek;279221
It's not the muslim world, it's extremist wannabe terrorists who use religion as a cover. Those people hate only themselves which equals hating everyone in the world (not just you poor Danes ;D).
Wait, this was a support thread.

We derail threads all the time. Personally, I actually think it's more so jealousy than hate. Which is actually kind of worse.
Title: Filco "lights up"
Post by: Zen on Sun, 16 January 2011, 06:11:44: Quote from: ripster;279109
My Danish friend prefers to talk about his 50% tax rate than legos.
Don't forget the 25% VAT on everything, another special Danish custom ...

Quote from: piotrek;279221
It's not the muslim world, it's extremist wannabe terrorists who use religion as a cover. Those people hate only themselves which equals hating everyone in the world (not just you poor Danes ;D).
Wait, this was a support thread.
The Muslims did not attack Denmark, WE ATTACKED THEM FIRST !!
We should NEVER have allowed our country to become Dubyas little lap-poodle .
Title: Filco "lights up"
Post by: keyboardlover on Sun, 16 January 2011, 07:29:59: Quote from: Zen;279355

The Muslims did not attack Denmark, WE ATTACKED THEM FIRST !!
We should NEVER have allowed our country to become Dubyas little lap-poodle .

So, you're blaming a Danish-made cartoon on George Bush? That's pretty dumb.

Not that I like George Bush though. George Bush doesn't care about black legos!

(http://img.photobucket.com/albums/v245/Sgt_pg/Large%20Art/StubbyLegos1.png)

Danish Extremists:

(http://themilitarybrick.webs.com/BA_Bandit_Black_Gallery_1.jpg)
Title: Filco "lights up"
Post by: bugfix on Sun, 16 January 2011, 08:04:14: Quote from: keyboardlover;279365
Not that I like George Bush though. George Bush doesn't care about black legos!

It's pretty common in Europe to either blame Bush or the West for everything.

"You must understand these poor, poor terrorists! They want to kill us only because we are so evil!!!"
Title: Filco "lights up"
Post by: kriminal on Sun, 16 January 2011, 16:29:41: facepalm... now how did muslims get in this
Title: Filco "lights up"
Post by: keyb_gr on Sun, 16 January 2011, 17:52:16: Quote from: Mr. Fish;279092
It seems the keyboard has started working again after being unplugged for a couple of hours.

Should I still send it back or should I wait and see if it happens again?

Given the hassle with shipping, maybe the latter. Then again, this sounds like a bad solder joint, so the problem could reoccur at any time.
Title: Filco "lights up"
Post by: piotrek on Mon, 17 January 2011, 13:25:57: Quote from: bugfix;279381
It's pretty common in Europe to either blame Bush or the West for everything.

"You must understand these poor, poor terrorists! They want to kill us only because we are so evil!!!"

I blame you.
Title: Filco "lights up"
Post by: bugfix on Mon, 17 January 2011, 13:32:50: Quote from: piotrek;279946
I blame you.

Yeah, that's also quite common.
Title: Filco "lights up"
Post by: Bruce on Tue, 18 January 2011, 14:28:02: Quote from: Mr. Fish;279092
It seems the keyboard has started working again after being unplugged for a couple of hours.

Should I still send it back or should I wait and see if it happens again?

Still send it Mr. Fish. Something is not right in there.
Title: Filco "lights up"
Post by: microsoft windows on Tue, 18 January 2011, 20:34:58: Quote from: kriminal;279545
facepalm... now how did muslims get in this

They came in airplanes.
Title: Filco "lights up"
Post by: itlnstln on Wed, 19 January 2011, 09:29:36: I thought this was a support thread.

(http://t1.gstatic.com/images?q=tbn:ANd9GcR9NvTn7EbTPVICLvs45rJ-GtMXD-Qpu34nTLMXZe5KzgEhy9shlw)
Title: Filco "lights up"
Post by: Mr. Fish on Thu, 20 January 2011, 13:32:17: Quote from: Bruce;280572
Still send it Mr. Fish. Something is not right in there.

I've send it now - hopefully it won't be long before I have my keyboard back.

Man was it expensive!
Title: Filco "lights up"
Post by: bugfix on Thu, 20 January 2011, 13:34:27: Quote from: Mr. Fish;281790
Man was it expensive!

Imagine you'd bought a Topre...
Title: Filco "lights up"
Post by: woody on Thu, 20 January 2011, 16:58:08: Quote from: bugfix;281791
Imagine you'd bought a Topre...

... with twisted keys!
Title: Filco "lights up"
Post by: Ekaros on Thu, 20 January 2011, 23:57:38: Quote from: Zen;279355
Don't forget the 25% VAT on everything, another special Danish custom ...

The Muslims did not attack Denmark, WE ATTACKED THEM FIRST !!
We should NEVER have allowed our country to become Dubyas little lap-poodle .

25% damm they beat Finland... We only have 23%...

Sad to hear of issues, atleast support is great!
Title: Filco "lights up"
Post by: Mr. Fish on Tue, 25 January 2011, 13:55:02: Just went ahead and checked the trace & track number, it should be with them now (Post DK says this morning).

Not registered on the RMA yet...

Man, I'm tired of these rubber domes right now.
Title: Filco "lights up"
Post by: Bruce on Tue, 25 January 2011, 14:37:22: Hi Mr Fish
Grab yourself an RMA, the guys handle it all a lot better then. Drop me an email while you're on there and I'll keep an eye on things.
Title: Filco "lights up"
Post by: Mr. Fish on Tue, 25 January 2011, 14:48:35: I meant that it, on the site, under the RMA I got there, wasn't registered as received yet.
Title: Filco "lights up"
Post by: Bruce on Tue, 25 January 2011, 17:20:22: Ah, I see, there can be a lag on that.
Title: Filco "lights up"
Post by: Mr. Fish on Thu, 27 January 2011, 03:01:19: Still no news on the site :(
Title: Filco "lights up"
Post by: db_Iodine on Thu, 27 January 2011, 03:36:51: Hold your horses mister. You're getting grade A service here :)

(http://geekhack.org/attachment.php?attachmentid=15140&stc=1&d=1296120991)
Title: Filco "lights up"
Post by: Mr. Fish on Thu, 27 January 2011, 09:17:59: 1 (one) disturbing image [X]
Title: Filco "lights up"
Post by: bugfix on Thu, 27 January 2011, 09:59:40: My eyes!
Title: Filco "lights up"
Post by: Mr. Fish on Thu, 27 January 2011, 10:05:19: Yay they have it :D

Now, I play the waiting game.
Title: Filco "lights up"
Post by: keyboardlover on Thu, 27 January 2011, 10:07:17: While you're waiting, you can build something fun with legos! :D
Title: Filco "lights up"
Post by: Mr. Fish on Thu, 27 January 2011, 10:46:07: My Legos were sold years ago, I had no say in the matter :(
Title: Filco "lights up"
Post by: keyboardlover on Thu, 27 January 2011, 10:59:45: Bummer man...
Title: Filco "lights up"
Post by: Mr. Fish on Sat, 29 January 2011, 07:38:33: :) they're shipping me a new keyboard, expecting it next week.