geekhack
geekhack Community => Keyboards => Topic started by: ReAzem on Wed, 14 March 2012, 21:45:17
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They sent me the wrong keyboard.
I paid 40$ taxes on it.
I have received my keyboard after about 10 days: I paid for 3-5 days shipping. (I know this may not be their fault, but this just adds up to my rage haha)
Sent them an e-mail. No answers in 24 hours.
I am mad, just tought I would share it with u guys.
UPDATE1:
The brown one was for me.
The blue one is a gift. I got it 11 buisness days after I ordered and paid for 3-5 days shipping.
EK still has not responded, so I called.
Of course, I gave the red one to my friend, I promised him a keyboard (didn't get in time for his Bday tho because shipping took more than twice what it was supposed to take). He is willing to swap, he likes blues better.
Guy at EK says: ''Send me the KB right now, and I'll send you another''.
So I have to take the gift back from my friend, and tell him to wait another 15 days until he gets his keyboard, which he should have goten 5 days ago already.
He does not care about duty fees and I might end up paying another 20$ for receiving the keyboard.
2 Keyboards : 220$ + 30$shipping + 40$ duty = 290$ + 20$ duty(again!) = 310$
Also: 1 month an a half until I get the two keyboards I ordered.
Final update:
BTW,
FINAL UPDATE:
I sent a last e-mail to Brian and he decided to reimburse me 55$ on the Cherry MX red keyboard. I will end up keeping the MX red leopold and I will buy a new leopold with mx blue switches, this is somewhat acceptable.
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I bought a Leopold with blues and some accessories and they came promptly and correctly.
Nobody is perfect, but they should make it right. If not, then complain.
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Everyone makes a mistake once in a while. Calm the **** down.
You probly overestimate my rage.
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On the internet, nobody knows that you are a dog.
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It was Ragnorock.
Lol.
http://geekhack.org/showthread.php?20564-Realforce-103UB-brand-new
I've reread that thread a few times. Its pretty awesome.
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I bought a keyboard from them for a friend, they sent me the wrong keyboard (I wanted full size and they sent me tenkeyless). I was pretty mad because I wanted it to arrive before his bday and this was going to delay it. I emailed them, and within 12 hours Brian emailed me back. He apologized and said he would ship the keyboard right away along with a prepaid return mailer. And he did just that. Sucks that you had to pay the tax, maybe he can reimburse you?
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Brian can't really afford the sorts of mistakes I've seen in the quantities I've seen... and I mean that in the 'that's a lot of money to be burning' way, how he deals with customers is not what I'm talking about.
Unless of course he needs some write-offs... interesting technique there if that's the case. Then again, I just decided to sell my business at a loss to off-set some other unexpected income.
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I bought a keyboard from them for a friend, they sent me the wrong keyboard (I wanted full size and they sent me tenkeyless). I was pretty mad because I wanted it to arrive before his bday and this was going to delay it. I emailed them, and within 12 hours Brian emailed me back. He apologized and said he would ship the keyboard right away along with a prepaid return mailer. And he did just that. Sucks that you had to pay the tax, maybe he can reimburse you?
Maybe you can explain me why I don't pay taxes on half of the stuff I order from outside Canada?
Also, why would he reimburse the taxes?
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you want me to explain to you how import taxes work?
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Because if/when he replaces your board with the right one then you (may) get stuck paying taxes again and since it's his fault that's just the right thing to do.
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It was Ragnorock.
Lol.
http://geekhack.org/showthread.php?20564-Realforce-103UB-brand-new
That thread was a good read.
Brian really needs to find a better way to sort out shipping logistics.
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It was Ragnorock.
Lol.
http://geekhack.org/showthread.php?20564-Realforce-103UB-brand-new
Whoa some shadiness from Rag there lol. To each is own.
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It was Ragnorock.
Lol.
http://geekhack.org/showthread.php?20564-Realforce-103UB-brand-new
The origins of Ragnorock... interesting read! But he has established himself quite well after that incident.
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^^I agree
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If I was EK I'd eat the losses on this one. Ship the right keyboard asap, pay for return shipping and the $40 import tax. Mistakes are costly but your company rep is invaluable.
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If I was EK I'd eat the losses on this one. Ship the right keyboard asap, pay for return shipping and the $40 import tax. Mistakes are costly but your company rep is invaluable.
hah that would make my day.
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I've only dealt with EK once, bought a Leo tenkeyless and a couple of coloured caps.
They forgot to package the red escape key that was supposed to come with the Leopold, and I sent them an email about it just to confirm that it wasn't a misprint on their website.
I didn't really want the key, I already had one from a Filco, but I figured I'd give them a heads up just is case it was a misprint I could save them some future hassle with people in the future expecting but not receiving extra keys.
The guy was very apologetic and offered to send me the missing keycap free of charge. I told him not to worry, but the point is, in my experience (and by the sound of it, a lot of other people's) EK have had excellent customer service.
I've got absolutely no reservations about buying from them in future.
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Just out of curiosity OP, what was the keyboard they sent you and what did you originally order?
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Just out of curiosity OP, what was the keyboard they sent you and what did you originally order?
Sent Leopold tkl Red and Leopold tkl Brown.
Ordered Brown and Blue.
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I've only dealt with EK once, bought a Leo tenkeyless and a couple of coloured caps.
They forgot to package the red escape key that was supposed to come with the Leopold, and I sent them an email about it just to confirm that it wasn't a misprint on their website.
I didn't really want the key, I already had one from a Filco, but I figured I'd give them a heads up just is case it was a misprint I could save them some future hassle with people in the future expecting but not receiving extra keys.
The guy was very apologetic and offered to send me the missing keycap free of charge. I told him not to worry, but the point is, in my experience (and by the sound of it, a lot of other people's) EK have had excellent customer service.
I've got absolutely no reservations about buying from them in future.
I had some fitting issues with one of their RGB kits. They sent me out a free brand new set when I emailed them about it. Brian is a great guy.
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I've only dealt with EK once, bought a Leo tenkeyless and a couple of coloured caps.
They forgot to package the red escape key that was supposed to come with the Leopold, and I sent them an email about it just to confirm that it wasn't a misprint on their website.
I didn't really want the key, I already had one from a Filco, but I figured I'd give them a heads up just is case it was a misprint I could save them some future hassle with people in the future expecting but not receiving extra keys.
The guy was very apologetic and offered to send me the missing keycap free of charge. I told him not to worry, but the point is, in my experience (and by the sound of it, a lot of other people's) EK have had excellent customer service.
I've got absolutely no reservations about buying from them in future.
Have nothing against the guy. Situation just makes me nerdrage lol.
Ill call him tomorow morning, hope this turns out as good as you.
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If you paid extra for faster USPS service, they have ZERO control over Canadian customs. I've had stuff come through clean and fast, I've had stuff come through expensive and slow. Two keyboards is over the tax-free limit, so you have duty AND tax to pay. $40 is expected for what you bought.
If you paid extra for a courier, you should be talking to the courier company about the shipping time. Consider the $40 chump change compared to the invoice coming in the mail. I had a 1-pound box cost $100 in shipping+brokerage once, after I requested USPS but got UPS instead.
Welcome to cross-border shipping to Canada. How have you not known about this before?
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Sent Leopold tkl Red and Leopold tkl Brown.
Ordered Brown and Blue.
See he was just doing you a favor, blues sound like crackling plastic anyways lol
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lol that Ragnorock thread was a great read. I've ordered from EK twice so far and both times I've received my items in a timely fashion. The tax and shipping costs do suck though.
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Sent Leopold tkl Red and Leopold tkl Brown.
Ordered Brown and Blue.
1/2
In my Statistics class, that's a pass.
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Sorry to hear about that.
I ordered my very first mechanical keyboard from elitekeyboards (Leopold 104 with browns) and I got it literally the next day.
Very good service, but people do make human errors... hope it gets resolved soon.
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Since I see the OP is in Canada, just as I am, I share the pain.
It's far, far easier for Brian to "make things right" within CONUS. There were no taxes, brokerage and shipping charges are a fraction of the Canadian rate. The government doesn't give you any breaks - you pay brokerage (variable by carrier - it's $5 flat if you use USPS) and tax (13% in my province) on the DECLARED VALUE of all imports valued over $19.99. It doesn't matter if you're returning a defective item, sending it for repair etc.... Remember too that declared value works for both insurance and customs, so you can't properly insure something if you undervalue it for customs.
You pay a LOT extra to order to Canada from EK. Shipping is high and then there's tax and brokerage. The extra costs are something that you can factor in to your expectations of the transaction but it's a real frustration when something goes wrong and you start getting into cross-border returns and exchanges.
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I have done some buying and selling into/out of Canada and have never been able to understand it.
The whole thing with the Post Offices is one thing, and the US Post Office blames it all on the Canadian Post, which may or may not be true (and I am one of the few people who loves the US Post Office and believes it to be a good and valuable service that should be preserved), but what about the "free trade" part of NAFTA?
Seems pathetic to ding little people trading items as small as individual keyboards, when there is supposed to be "free trade" between the countries.
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I just got my Leopold from EK, and mine came through without any Fees.
It seems to entirely random if you get charged Fees or not. The luck of the draw you can say,
Sometimes I will get charged on EVERY single package coming out of the US and sometimes I will get a bunch without any charges. It seems entirely Random.
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I have done some buying and selling into/out of Canada and have never been able to understand it.
The whole thing with the Post Offices is one thing, and the US Post Office blames it all on the Canadian Post, which may or may not be true (and I am one of the few people who loves the US Post Office and believes it to be a good and valuable service that should be preserved), but what about the "free trade" part of NAFTA?
Seems pathetic to ding little people trading items as small as individual keyboards, when there is supposed to be "free trade" between the countries.
NAFTA says you don't have to pay duties, which you don't. The money you have to pay when you receive something is Sales Tax (GST at minimum (8%), HST at worst (12-15%)). The correct people to blame for this is the government for stating the sales tax applies even to things you buy outside of Canada and have shipped in.
Now about how this tax is applied, it actually is pretty much random. The guys at customs don't really have enough time to really look over everything (and they sometimes don't even have enough time to handle everything, for example if you've ever had anything go through Vancouver's customs office), so whether or not you get charged is pretty much dependent on if the guy on duty that day decided to pick up your package for a closer look compared to the next package. (Really if you think about it, it's pretty much like getting through customs at an airport).
Now for getting the money back from tax because EK sent you the wrong item. You can actually mail in a form to get the money back if your sending the keyboard back.
http://www.cbsa-asfc.gc.ca/import/postal-postale/dispute-contestation-eng.html
From my experience it takes quite a while though to get the money back though so it would be nice if EK was willing to pay for it. (It hurt especially in my case because the problem was they added an extra zero to the exchange rate).
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It was Ragnorock.
Lol.
http://geekhack.org/showthread.php?20564-Realforce-103UB-brand-new
Ragnorock entered the forums like a BOSS
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Just your style huh :p
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I have done some buying and selling into/out of Canada and have never been able to understand it.
The whole thing with the Post Offices is one thing, and the US Post Office blames it all on the Canadian Post, which may or may not be true (and I am one of the few people who loves the US Post Office and believes it to be a good and valuable service that should be preserved), but what about the "free trade" part of NAFTA?
Seems pathetic to ding little people trading items as small as individual keyboards, when there is supposed to be "free trade" between the countries.
"Free Trade" and NAFTA only applies to duty. If you import a non-NAFTA item you also have to pay duty, on top of brokerage and taxes.
Neat huh?
It is, of course, possible that customs neglects to charge you. Or that they set a bar higher than the law strictly requires. I think how non-corporate recipients are charged depends a lot on what channel processes your package. On packages originating from the US shipped non-USPS, I've never been given an inch and I've been charged outrageous brokerage. $70 brokerage for a $33 item once (this was UPS). On packages from the US shipped USPS, I have been given a break up to $25 or so but beyond that almost always get dinged. Sometimes I've had EMS packages come through with no extra charges for slightly higher amounts (up to $40 or $50), I think they might be prioritizing delivery speed over collecting every possible dollar - just a guess. On the other hand I've had EMS items come through with no COD fees, but an invoice shows up later in the mail.
On the other hand, I had a Filco from PCHome come through EMS with no fees whatsoever. I think this was declared in the $150 range. That's the first I've ever had something like that come through with no extra charges, but perhaps the customs group processing packages arriving from Asia-Pacific is more forgiving than those processing packages arriving from the US. Frankly, there's probably more money to be made by nickel and diming Canadians ordering from ebay, amazon, tirerack, etc...etc... than the occasional oddball package from Taiwan.
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It was Ragnorock.
Lol.
http://geekhack.org/showthread.php?20564-Realforce-103UB-brand-new
Wish he would have sold it, if only to see the resulting drama.
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It was Ragnorock.
Lol.
http://geekhack.org/showthread.php?20564-Realforce-103UB-brand-new
Actually, that's pretty disgusting.
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Actually, that's pretty disgusting.
Welcome to GeekHack.
Just saving ripster some time.
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Just saving ripster some time.
Actually, hes been here for quite a while.
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The brown one was for me.
The blue one is a gift. I got it 11 buisness days after I ordered and paid for 3-5 days shipping.
EK still has not responded, so I called.
Of course, I gave the red one to my friend, I promised him a keyboard (didn't get in time for his Bday tho because shipping took more than twice what it was supposed to take). He is willing to swap, he likes blues better.
Guy at EK says: ''Send me the KB right now, and I'll send you another''.
So I have to take the gift back from my friend, and tell him to wait another 15 days until he gets his keyboard, which he should have goten 5 days ago already.
He does not care about duty fees and I might end up paying another 20$ for receiving the keyboard.
2 Keyboards : 220$ + 30$shipping + 40$ duty = 290$ + 20$ duty(again!) = 310$
Also: 1 month an a half until I get the two keyboards I ordered.
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**** happens.
No point to get angry over it, it won't change anything.
Maybe ask them for a commercial gesture.
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Whoa some shadiness from Rag there lol. To each is own.
yet i feel like i'm the only one who knows he still is.
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He does not care about duty fees and I might end up paying another 20$ for receiving the keyboard.
As long as you get some kind of documentation that your shipping the keyboard back, you can get the $20 out of $40 duty refunded.
http://www.cbsa-asfc.gc.ca/import/postal-postale/dispute-contestation-eng.html
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Just in case everyone doesn't know, if you live with your friend for ex. college, and you and your friend decide to get 1 CC for yourself and your friend shipped to the same address but using different paypal account, they will refund all your orders. I was pretty mad at Brian because I was a loyal customer of EK buying tons of stuff and he said I'm suspicious. I guess **** happens
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Just in case everyone doesn't know, if you live with your friend for ex. college, and you and your friend decide to get 1 CC for yourself and your friend shipped to the same address but using different paypal account, they will refund all your orders. I was pretty mad at Brian because I was a loyal customer of EK buying tons of stuff and he said I'm suspicious. I guess **** happens
That might be an automatic filter thing tho.
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I emailed him the reason and that's what he told me. Suspicious. I wouldn't care if I didn't get the skulls but wow. That's how he treat his loyal customers?
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I emailed him the reason and that's what he told me. Suspicious. I wouldn't care if I didn't get the skulls but wow. That's how he treat his loyal customers?
Did he sell them to you anyways?
It's not his fault if his filter is not perfect.
BTW,
FINAL UPDATE:
I sent a last e-mail to Brian and he decided to reimburse me 55$ on the Cherry MX red keyboard. I will end up keeping the MX red leopold and I will buy a new leopold with mx blue switches, this is somewhat acceptable.
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no not a single one refund everything
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Tell Brian he trolled me when I tried to buy the ClickClack 3Ds.
Got them into the cart then told they were sold out.
Very funny Brian.
Haha, keys should be reserved when in cart.
no not a single one refund everything
That is retarded.
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Elitekeyboards, and majestouch, especially is demonstrating a serious lack of character here. They should be willing to repay shipping costs incurred during a refund that is a result of THEIR error. Looks like I won't be giving them any more of my business after this event. I don't want to be in the same shoes as the OP.
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Too bad he has a monopoly.
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It's unfortunate. He can be as shady or have poor business practices like these. Then again he doesn't have a complete monopoly as there's always the classifieds or other sites that sell topre.
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If filcos were cheaper at Keyboardco, of if they sold leopolds, I could have decided to return my entire order, but they are so expensive it would be a great loss of money.
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Elitekeyboards, and majestouch, especially is demonstrating a serious lack of character here. They should be willing to repay shipping costs incurred during a refund that is a result of THEIR error. Looks like I won't be giving them any more of my business after this event. I don't want to be in the same shoes as the OP.
Of course I offered to repay him for shipping costs, and I even said he wouldn't have to worry about the duties. I'm not sure if English is his first language (I'm not passing judgement on him for it!) as the email he sent following our conversation seemed to not grasp the gist of our telephone exchange in its entirety, but we were able to come to an agreement in writing.
We're definitely guilty of shipping the wrong keyboard, and I dropped the ball in not getting back to this guy within 24 hours, but when we make a mistake we always make our best effort to make sure the customer doesn't have to pay anything extra. Sure there is a person's time and inconvenience involved, but this is the nature of being a consumer, sometimes products need to be replaced, etc.
That all said, as with most rants I've read on GH, pieces of the story are missing or omitted. An even better example is present on the previous page of this thread:
Just in case everyone doesn't know, if you live with your friend for ex. college, and you and your friend decide to get 1 CC for yourself and your friend shipped to the same address but using different paypal account, they will refund all your orders. I was pretty mad at Brian because I was a loyal customer of EK buying tons of stuff and he said I'm suspicious. I guess **** happens
This gentleman and his "friends" tried to buy a total of 23 clickclack keycaps in under 10 minutes using different names and e-mail addresses. Me calling him suspicious was an exercise in patience and generosity.
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Of course I offered to repay him for shipping costs, and I even said he wouldn't have to worry about the duties. I'm not sure if English is his first language (I'm not passing judgement on him for it!) as the email he sent following our conversation seemed to not grasp the gist of our telephone exchange in its entirety, but we were able to come to an agreement in writing.
We're definitely guilty of shipping the wrong keyboard, and I dropped the ball in not getting back to this guy within 24 hours, but when we make a mistake we always make our best effort to make sure the customer doesn't have to pay anything extra. Sure there is a person's time and inconvenience involved, but this is the nature of being a consumer, sometimes products need to be replaced, etc.
That all said, as with most rants I've read on GH, pieces of the story are missing or omitted. An even better example is present on the previous page of this thread:
This gentleman and his "friends" tried to buy a total of 23 clickclack keycaps in under 10 minutes using different names and e-mail addresses. Me calling him suspicious was an exercise in patience and generosity.
Ouch, that's gonna hurt someone's rep here on GH.
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This gentleman and his "friends" tried to buy a total of 23 clickclack keycaps in under 10 minutes using different names and e-mail addresses. Me calling him suspicious was an exercise in patience and generosity.
Maybe he has a massive apartment?
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No comment on the situation, but when can we see some discounts on the Leopold TKL? Student Discounts? Please, let me know! :P
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Of course I offered to repay him for shipping costs, and I even said he wouldn't have to worry about the duties. I'm not sure if English is his first language (I'm not passing judgement on him for it!) as the email he sent following our conversation seemed to not grasp the gist of our telephone exchange in its entirety, but we were able to come to an agreement in writing.
We're definitely guilty of shipping the wrong keyboard, and I dropped the ball in not getting back to this guy within 24 hours, but when we make a mistake we always make our best effort to make sure the customer doesn't have to pay anything extra. Sure there is a person's time and inconvenience involved, but this is the nature of being a consumer, sometimes products need to be replaced, etc.
That all said, as with most rants I've read on GH, pieces of the story are missing or omitted. An even better example is present on the previous page of this thread:
This gentleman and his "friends" tried to buy a total of 23 clickclack keycaps in under 10 minutes using different names and e-mail addresses. Me calling him suspicious was an exercise in patience and generosity.
Oh man. Its always funny when you hear both sides of the story. I don't think anyone has 23 friends that also want clickclacks.
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Good to see Brian chime in here. Also good to hear it's been sorted out with the OP.
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Maybe he has a massive apartment?
lol :pound:
But on topic, I always find Brian to be fair. Last time I ordered something from him, it went missing (damn USPS delivered it to my neighbor again) and he sent out a replacement right away after I emailed him. Of course, when the other one turned up, I sent it back to him but I kept an extra item (it was a spacebar which I gave to tsangan) and I told him to charge me for it. He never did, granted that it was only a few dollars but hey, to me that counts.
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No comment on the situation, but when can we see some discounts on the Leopold TKL? Student Discounts? Please, let me know! :P
White = 89 and doesn't look like NASCAR (compared to the CM Storm).
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Well a single person could have ordered a total of 8 CCs (2x 3D and 2x grab bag), so that's only 2 friends and himself right?
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I've bought 2 Leopolds from EK. Shipping on the first one took a little longer than expected because I had ordered additional keycaps which apparently weren't in stock. Not an issue for me, but I had to email a few days after i hadn't received a shipping confirmation to find out it hadn't gone out yet because of this. Brian handled this well and it was shipped out the next day. On the other hand, the second board I ordered recently was shipped and recieved within 4 days, no issues. I'd say my overall experience with Brian has been positive and I'd definitely recommend EK, as I understand these things can happen from time to time. :roll:
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EK is fair. I was sent an Otaku version of the Leopold I ordered, but that was fixed promptly and without any cost to me.
It's a bit troubling to hear so many stories of incorrect products shipped though. I understand that EK corrects their mistakes, but still, it sounds like there is a high rate of inaccuracy in sorting the correct order.
I wish EK would let me pick up stuff though, instead of spending $10 to have it shipped 5 minutes away. I would order more if I had that convenience.
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I got a Leopold tkl with blue instead instead of brown switches from EK but luckily I liked it enough to not to complain send it back.
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Tell Brian he trolled me when I tried to buy the ClickClack 3Ds.
Got them into the cart then told they were sold out.
Very funny Brian.
Same thing happened to me. I was a sad :-(
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Haha ripster.
Actually I am really impressed by the number of mistakes o.o
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I'd like to order a leopold tKL and receive a HHKB isntead!
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It's good to see Brian post here in response to the OP and the other issue that chimed in.
Mistakes happen. The quality of the company you are dealing with becomes apparent in how they deal with them. EK has proven themselves time and time again to be good to deal with.
They just need to trim the shipping costs a bit.
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Elitekeyboards screwed me out of the red escape key I emailed them a week ago and still no reply
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I wish EK would let me pick up stuff though, instead of spending $10 to have it shipped 5 minutes away. I would order more if I had that convenience.
Same here! I would gladly drive from west L.A. to Diamond Bar just to pickup some keycaps and stuff. lol Although something tells me that Brian might have a competition soon. :eyebrows:
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With the way gas prices are, I'll wait the two days and save 40 dollars lol.
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Same here! I would gladly drive from west L.A. to Diamond Bar just to pickup some keycaps and stuff. lol Although something tells me that Brian might have a competition soon. :eyebrows:
Did I miss something or is this just speculation? New Mechanical store opening?
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Nope, reaper just has enough keyboards that he can open up his own store :rofl:
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Nope, reaper just has enough keyboards that he can open up his own store :rofl:
lol This. :eyebrows:
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Seriously! :first:
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Posted from the iPad that AAPL bought.
OMG! There goes the forum! :-o
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what is the deal with stock levels at this place, and is there an alternative, I mean seriously, is this the only shop to buy some of this gear? Topre caps oh we should have some in stock in a few months... Wha happen?
Insanely over priced international shipping and stock levels like nothing I've ever seen before, been waiting for the red esc caps to come in and they sell out in a couple of hours? WTF?
I can understand it with click clacks but how many of these things is he getting in 10 ?20? 30? LOL... FFS, it's a $5 plastic keycap, order some stock man, I'm so sick of camping this joint trying to buy something that should be available in abundance
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what is the deal with stock levels at this place, and is there an alternative, I mean seriously, is this the only shop to buy some of this gear? Topre caps oh we should have some in stock in a few months... Wha happen?
Insanely over priced international shipping and stock levels like nothing I've ever seen before, been waiting for the red esc caps to come in and they sell out in a couple of hours? WTF?
I can understand it with click clacks but how many of these things is he getting in 10 ?20? 30? LOL... FFS, it's a $5 plastic keycap, order some stock man, I'm so sick of camping this joint trying to buy something that should be available in abundance
Is it seriously easier for you to import from the US than from China or Korea or Japan? Honest question; I really have no idea.
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Is it seriously easier for you to import from the US than from China or Korea or Japan? Honest question; I really have no idea.
it must be easier - it couldn't possibly be any harder or more expensive. I just don't know where to start or how to order from those sites, don't speak the language. I might start looking into it.
Elite keyboards isn't even really a shop, it's more like a teaser site with stuff that may or may not appear in stock at some time in the next 3-6 months. Half the stuff on the store front shouldn't even be there, they are advertising stuff they don't have and can't say when they are getting it. Get some stuff in? oops sorry it's gone in an hour, we may have some of those mass produced $5 escape caps sometime in the next 3 months, keep checking the site!
@ ripster of course internet rants do nothing but it makes me feel a tiny little bit better. They don't have a feed back thread here like other vendors and I'm not going to go off on one in an email + the communication is rubbish anyway, it's not like I can beg them to hold one key to go with the other 200 bucks worth on caps I'm dying to spend there. If I don't buy it all at once the shipping hurts too much
/rant as they say, will just have to spend it elsewhere I guess