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geekhack Marketplace => Vendor Forums => MechanicalKeyboards.com => Topic started by: histevenhere on Thu, 07 February 2013, 07:32:23

Title: NEW KBT PURE RED SWITCH , ONE DAY OLD DOA .
Post by: histevenhere on Thu, 07 February 2013, 07:32:23

Hello, I got a KBT PURE less than 24 hours ago and the switch for the one key seems to be defective . It will not register no matter how many times I've pressed down on it . Overall, I am satisfied with the keyboard and the shipping speed of MechanicalKeyboards.com however is there anything I can do to get a replacement? I don't want a refund, as I really like the keyboard; but I was wondering if it's possible to get an exchange since it was DOA . Thanks for reading .
-Steven

Title: Re: NEW KBT PURE RED SWITCH , ONE DAY OLD DOA .
Post by: mashby on Thu, 07 February 2013, 09:06:27

Which key is giving you problems?

Title: Re: NEW KBT PURE RED SWITCH , ONE DAY OLD DOA .
Post by: histevenhere on Thu, 07 February 2013, 11:09:55

It is the 1 key. Posted with iPhone.
-Steven

Title: Re: NEW KBT PURE RED SWITCH , ONE DAY OLD DOA .
Post by: mashby on Thu, 07 February 2013, 11:44:39

Quote from: histevenhere on Thu, 07 February 2013, 11:09:55

It is the 1 key. Posted with iPhone.
-Steven

Shoot. I was hoping it was the "fn" key, or something configured weird with the DIP switches.

Your best bet is to contact MechanicalKeyboards directly [ (http://mechanicalkeyboards.com/shop/index.php?l=page_view&p=contact_us)] and see if they can send you a replacement.

Please keep us posted!

Title: Re: NEW KBT PURE RED SWITCH , ONE DAY OLD DOA .
Post by: ShakeR on Thu, 07 February 2013, 15:41:12

If you ever have a problem with a keyboard and need to return / RMA it, please contact us at support@mechanicalkeyboards.com

We'll make sure you're taken care of.

Thanks!

Title: Re: NEW KBT PURE RED SWITCH , ONE DAY OLD DOA .
Post by: histevenhere on Sun, 10 February 2013, 09:29:12

Update*. MechanicalKeyboard has sent me a prepaid shipping label and is going to resolve the issue. Sent the keyboard yesterday. Awaiting an update from them.
-Steven

Title: Re: NEW KBT PURE RED SWITCH , ONE DAY OLD DOA .
Post by: sordna on Sun, 10 February 2013, 11:39:03

Pretty sure the issue is fixable in 5 minutes by opening it up and applying some solder to the switch. ShakeR, if you want to "recycle" the broken keyboard, please send it to me, I'll pay the shipping :-)

Title: Re: NEW KBT PURE RED SWITCH , ONE DAY OLD DOA .
Post by: histevenhere on Wed, 20 February 2013, 13:08:12

UPDATE* Excellent Customer Support . Very friendly !!

A picture of my Pure .

http://oi49.tinypic.com/im8ahx.jpg

Thank you guys !!

Title: Re: NEW KBT PURE RED SWITCH , ONE DAY OLD DOA .
Post by: ShakeR on Thu, 28 February 2013, 17:11:36

Happy to help!  :D