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geekhack Community => Other Geeky Stuff => Topic started by: Tym on Tue, 23 July 2013, 13:54:23

Title: Blue Screen Of Death
Post by: Tym on Tue, 23 July 2013, 13:54:23
Hi folks, trying to work out what is up with my rig, randomly got Blue Screen of Death twice today, although no error code, and I'm trying to work out what is up with my PC, any ideas how I can find out? Been monitoring my GPU and CPU and they've only been hitting 80c under full load.

Any thoughts ?

[attachimg=1]
Title: Re: Blue Screen Of Death
Post by: oTurtlez on Tue, 23 July 2013, 13:56:15
Hi folks, trying to work out what is up with my rig, randomly got Blue Screen of Death twice today, although no error code, and I'm trying to work out what is up with my PC, any ideas how I can find out? Been monitoring my GPU and CPU and they've only been hitting 80c under full load.

Any thoughts ?

(Attachment Link)

Overclocked?
Title: Re: Blue Screen Of Death
Post by: kenmai9 on Tue, 23 July 2013, 13:56:51
Are you overclocked? If you are, check your Events Manager or whatever, and look for a WHEA 19 Warning/Error. This could be a cause for your BSOD.. but I guess we just need more info to help!
Title: Re: Blue Screen Of Death
Post by: Tym on Tue, 23 July 2013, 13:57:02
Not overclocked.
Title: Re: Blue Screen Of Death
Post by: Tym on Tue, 23 July 2013, 13:57:53
Are you overclocked? If you are, check your Events Manager or whatever, and look for a WHEA 19 Warning/Error. This could be a cause for your BSOD.. but I guess we just need more info to help!

Wheres that sorry? Never had to do this before.
Title: Re: Blue Screen Of Death
Post by: vun on Tue, 23 July 2013, 13:58:58
Use Windbg to check your minidump files?
Title: Re: Blue Screen Of Death
Post by: naokira on Tue, 23 July 2013, 13:59:04
This can mean a lot of things. are you using an ssd?
Title: Re: Blue Screen Of Death
Post by: Tym on Tue, 23 July 2013, 13:59:40
This can mean a lot of things. are you using an ssd?
No ssd
Title: Re: Blue Screen Of Death
Post by: kenmai9 on Tue, 23 July 2013, 13:59:54
Are you overclocked? If you are, check your Events Manager or whatever, and look for a WHEA 19 Warning/Error. This could be a cause for your BSOD.. but I guess we just need more info to help!

Wheres that sorry? Never had to do this before.

If you aren't overclocked, what I told you won't matter. But to open the Event Viewer just press Win, then type event.
What processor/GPU do you use? I think 80 for processor is really hot, depending on what you have. Check if its exceeding the temperature limit.
Title: Re: Blue Screen Of Death
Post by: oTurtlez on Tue, 23 July 2013, 14:00:17
Hmmm... Install anything new recently, hardware or software?
Title: Re: Blue Screen Of Death
Post by: oTurtlez on Tue, 23 July 2013, 14:01:03
Are you overclocked? If you are, check your Events Manager or whatever, and look for a WHEA 19 Warning/Error. This could be a cause for your BSOD.. but I guess we just need more info to help!

Wheres that sorry? Never had to do this before.

If you aren't overclocked, what I told you won't matter. But to open the Event Viewer just press Win, then type event.
What processor/GPU do you use? I think 80 for processor is really hot, depending on what you have. Check if its exceeding the temperature limit.

Temp limit regardless is 100c. 80 under load is hot but nothing to be too stressed about.
Title: Re: Blue Screen Of Death
Post by: Tym on Tue, 23 July 2013, 14:01:42
Are you overclocked? If you are, check your Events Manager or whatever, and look for a WHEA 19 Warning/Error. This could be a cause for your BSOD.. but I guess we just need more info to help!

Wheres that sorry? Never had to do this before.

If you aren't overclocked, what I told you won't matter. But to open the Event Viewer just press Win, then type event.
What processor/GPU do you use? I think 80 for processor is really hot, depending on what you have. Check if its exceeding the temperature limit.

i5 2500k, it wasn't getting that hot even, i checked and its still within the safe boundaries.
Title: Re: Blue Screen Of Death
Post by: Tym on Tue, 23 July 2013, 14:02:15
Hmmm... Install anything new recently, hardware or software?
No new hardware, ill check the software but I don't think it was too much.
Title: Re: Blue Screen Of Death
Post by: nubbinator on Tue, 23 July 2013, 14:02:57
Run Memory Diagnostic and make sure that it's not your RAM throwing errors.  Also make sure everything is properly seated.

You can also look at the dump files to get a better idea of what happened.
Title: Re: Blue Screen Of Death
Post by: oTurtlez on Tue, 23 July 2013, 14:03:51
Are you overclocked? If you are, check your Events Manager or whatever, and look for a WHEA 19 Warning/Error. This could be a cause for your BSOD.. but I guess we just need more info to help!

Wheres that sorry? Never had to do this before.

If you aren't overclocked, what I told you won't matter. But to open the Event Viewer just press Win, then type event.
What processor/GPU do you use? I think 80 for processor is really hot, depending on what you have. Check if its exceeding the temperature limit.

i5 2500k, it wasn't getting that hot even, i checked and its still within the safe boundaries.

You must be running a stock cooler on your 2500k in a low ventilated case. I get 65c max temps on my 2500k @ 4.5GHz with a CM Hyper 212+. Check software installs, do an MBAM sweep and see if you've got anything nasty.
Title: Re: Blue Screen Of Death
Post by: naokira on Tue, 23 July 2013, 14:05:28
How about updating your drivers. BSOD can come from so many things, even just your sata cable.
Title: Re: Blue Screen Of Death
Post by: wiredPANDA on Tue, 23 July 2013, 14:06:07
Start > Run
Type "eventvwr"
Click on "Windows Logs"
Review the (1) "Application" and (2) "System" logs

Those will probably give you best information if anything was captured before the BSOD.

And like kenmai9, said, more information would help.  What were you doing when the system errored?  At startup?  While running specific application(s)?  After running for "x" amount of time?  Did you just install any new software/hardware/drivers?

Additionally, if you need to test hardware, you can use MemTest86+, Drive Fitness Test, etc...
Title: Re: Blue Screen Of Death
Post by: jwaz on Tue, 23 July 2013, 14:06:17
Memory test it:
http://www.memtest.org/ (http://www.memtest.org/)
Title: Re: Blue Screen Of Death
Post by: wiredPANDA on Tue, 23 July 2013, 14:08:27
And you should be able to find the minidump files here:  C:\Windows\Minidump
Title: Re: Blue Screen Of Death
Post by: Tym on Tue, 23 July 2013, 14:14:01
dump file

http://www.mediafire.com/download/k33uskz62jw5phc/072313-17097-01.dmp
Title: Re: Blue Screen Of Death
Post by: SpAmRaY on Tue, 23 July 2013, 14:15:13
Do you have any spare parts to test with? for example, swap video card, remove some ram, try different (inset part name here) etc.
Title: Re: Blue Screen Of Death
Post by: oTurtlez on Tue, 23 July 2013, 14:16:32
Code: [Select]
Crash Dump Analysis provided by OSR Open Systems Resources, Inc. (http://www.osr.com)
Online Crash Dump Analysis Service
See http://www.osronline.com for more information
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18113.amd64fre.win7sp1_gdr.130318-1533
Machine Name:
Kernel base = 0xfffff800`02c58000 PsLoadedModuleList = 0xfffff800`02e9b670
Debug session time: Tue Jul 23 14:46:30.809 2013 (UTC - 4:00)
System Uptime: 0 days 3:28:57.011
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff80002c5f1d4, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 000007ffffff0000, Parameter 1 of the exception

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP:
nt! ?? ::FNODOBFM::`string'+c071
fffff800`02c5f1d4 8a01            mov     al,byte ptr [rcx]

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  000007ffffff0000

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002f05100
GetUlongFromAddress: unable to read from fffff80002f051c0
 000007ffffff0000 Nonpaged pool

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

BUGCHECK_STR:  0x1e_c0000005

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  withSIX-Play.e

CURRENT_IRQL:  1

TRAP_FRAME:  fffff88005951d40 -- (.trap 0xfffff88005951d40)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=000007ffffff0000 rbx=0000000000000000 rcx=000007ffffff0000
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002c5f1d4 rsp=fffff88005951ed0 rbp=000000007549ae60
 r8=0000000000000000  r9=00000000754d3528 r10=fffff88005952a68
r11=0000000075480000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
nt! ?? ::FNODOBFM::`string'+0xc071:
fffff800`02c5f1d4 8a01            mov     al,byte ptr [rcx] ds:000007ff`ffff0000=??
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002d18728 to fffff80002ccdc00

CONTEXT:  000464d5840fff3a -- (.cxr 0x464d5840fff3a)
Unable to read context, Win32 error 0n30

STACK_TEXT: 
fffff880`059514b8 fffff800`02d18728 : 00000000`0000001e ffffffff`c0000005 fffff800`02c5f1d4 00000000`00000000 : nt!KeBugCheckEx
fffff880`059514c0 fffff800`02ccd282 : fffff880`05951c98 fffff880`05951ff0 fffff880`05951d40 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x487ed
fffff880`05951b60 fffff800`02ccbdfa : 00000000`00000000 000007ff`ffff0000 fffff880`05951d00 fffff880`05951ff0 : nt!KiExceptionDispatch+0xc2
fffff880`05951d40 fffff800`02c5f1d4 : 00000000`00004204 00000000`00210206 fffff880`05951ef0 00000000`00000018 : nt!KiPageFault+0x23a
fffff880`05951ed0 fffff800`02fc04bd : fffff880`00000000 00000000`75480000 fffff880`00000000 fffff880`00000000 : nt! ?? ::FNODOBFM::`string'+0xc071
fffff880`05951f60 fffff800`02cbf141 : 00000000`00000000 fffff880`059ecd30 13850a0a`00000003 fffff880`05953000 : nt!PspGetSetContextInternal+0x265
fffff880`05952500 fffff800`02cc0617 : 00000000`00000000 00000000`00000000 17090808`005a0a09 00100005`08000095 : nt!PspGetSetContextSpecialApc+0xa1
fffff880`05952610 fffff800`02cc381d : fffffa80`0770b060 00000000`00000000 00000000`00000000 fffffa80`0770b060 : nt!KiDeliverApc+0x1c7
fffff880`05952690 fffff800`02cd498f : fffffa80`0770b168 fffff800`02cc3612 00000000`00000000 fffffa80`0770b060 : nt!KiCommitThreadWait+0x3dd
fffff880`05952720 fffff800`02cbf9d4 : fffff880`05952700 fffff800`00000005 fffff880`05952900 00000000`00000000 : nt!KeWaitForSingleObject+0x19f
fffff880`059527c0 fffff800`02cc0651 : fffffa80`0770b060 fffffa80`0770b0b0 00000000`00000001 fffff800`00000000 : nt!KiSuspendThread+0x54
fffff880`05952800 fffff800`02cc08c7 : 00000000`00000000 00000000`00000000 fffff800`02cbf980 00000000`00000000 : nt!KiDeliverApc+0x201
fffff880`05952880 fffff880`03fcd749 : 00000000`00001794 00000000`75472450 00000000`00000000 00000000`75472450 : nt!KiApcInterrupt+0xd7
fffff880`05952a10 00000000`00001794 : 00000000`75472450 00000000`00000000 00000000`75472450 00000000`7549b1c8 : SbieDrv+0xe749
fffff880`05952a18 00000000`75472450 : 00000000`00000000 00000000`75472450 00000000`7549b1c8 00000000`00000020 : 0x1794
fffff880`05952a20 00000000`00000000 : 00000000`75472450 00000000`7549b1c8 00000000`00000020 00000000`00000000 : 0x75472450


FOLLOWUP_IP:
SbieDrv+e749
fffff880`03fcd749 ??              ???

SYMBOL_STACK_INDEX:  d

SYMBOL_NAME:  SbieDrv+e749

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: SbieDrv

IMAGE_NAME:  SbieDrv.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4c305969

STACK_COMMAND:  .cxr 0x464d5840fff3a ; kb

FAILURE_BUCKET_ID:  X64_0x1e_c0000005_SbieDrv+e749

BUCKET_ID:  X64_0x1e_c0000005_SbieDrv+e749

Followup: MachineOwner
---------

There's the analyzed dump.
Title: Re: Blue Screen Of Death
Post by: Tym on Tue, 23 July 2013, 14:17:04
Don't have any spare parts unfortunately, trying to live on a budget.
Title: Re: Blue Screen Of Death
Post by: Yzeets on Tue, 23 July 2013, 14:57:49
it looks like a memory or driver error, if it's happened more than once just try 1 stick of memory at a time if you have multiple, I've seen this be driver error more than anything. You're sure you haven't installed any new drivers? or windows auto update?
Were you watching a video or anything or just random? Looks like it might be a problem with Sandboxie, see if you have a old version
Title: Re: Blue Screen Of Death
Post by: Leslieann on Tue, 23 July 2013, 21:07:33
Look up Bluescreen View or Whocrashed.
Either will analyze the log files and tell you in English what files caused the crash. From there you can look up what the file belongs to and figure out the crash.
Title: Re: Blue Screen Of Death
Post by: Michael on Tue, 23 July 2013, 22:07:34
(http://i.imgur.com/apm6XiS.jpg)
Title: Re: Blue Screen Of Death
Post by: Photoelectric on Tue, 23 July 2013, 22:14:23
BlueScreenView can be not specific enough, sadly.  Still a good first step.  But I'd definitely try to bring everything to stock, think about any recent changes, make sure your drivers are all up to date, then go with the minimum of components and test every one (MemTest86 in DOS or better MemTest in Windows (different program), Prime95 stress tests, disk diagnostic (ATTO Benchmark for SSDs and HD Tune free for HDDs), making sure everything is plugged in correctly).

When does the computer crash?  Are you playing a game?  Doing something specific both times?
Title: Re: Blue Screen Of Death
Post by: rowdy on Wed, 24 July 2013, 01:58:32
Show Image
(http://i.imgur.com/apm6XiS.jpg)


And I'm quite pleased about it!
Title: Re: Blue Screen Of Death
Post by: Leslieann on Wed, 24 July 2013, 02:09:40
BlueScreenView can be not specific enough, sadly. 
Depends, between Whocrashed and Bluescreenview, I get results about 90% of the time.
Title: Re: Blue Screen Of Death
Post by: smknjoe on Wed, 24 July 2013, 02:15:51
1. BIOS stock as possible.
2. Hardware - Test RAM and HD (Ultimate Boot CD) and Power supply (including juice from the wall if you still have problems)
3. Boot in Safe mode (with networking.) If it runs okay in safe mode then it's likely a software issue.
Title: Re: Blue Screen Of Death
Post by: Tym on Wed, 24 July 2013, 07:16:08
Thank you very much for everyone's help so far, I have set up windows driver verify'er. So hopefully I should find out the direct problem soon. I have deleted alot of ****, but can't find any software which correlates to the problem starting. Anyhow, thank you all!
Title: Re: Blue Screen Of Death
Post by: smknjoe on Wed, 24 July 2013, 09:29:25
Whenever troubleshooting always do the hardware tests first. It only takes about 15 minutes and then you can move on to troubleshooting software which can take much longer.
Title: Re: Blue Screen Of Death
Post by: Tym on Wed, 24 July 2013, 09:31:08
According to the 2 tools leslieann suggested it is not a hardware problem, they both agreed it was a software driver issue.
Title: Re: Blue Screen Of Death
Post by: smknjoe on Wed, 24 July 2013, 09:35:34
Missed that. Good show, carry on...

I will add that it's ideal to run HW diagnostics from a CD or Flash drive and not from the OS in order to get the most accurate results, but anything is better than nothing. I use UBCD, but there are many others out there that are just as good.
Title: Re: Blue Screen Of Death
Post by: Photoelectric on Wed, 24 July 2013, 09:36:44
I don't think you mentioned what the computer was doing when it crashed(?)  That could be relevant.

When does the computer crash?  Are you playing a game?  Doing something specific both times?
Title: Re: Blue Screen Of Death
Post by: SidusNare on Wed, 24 July 2013, 09:43:15
I am jsut repeating what others have said, but definitely test the memory. This is the best program to do it with: http://www.memtest.org/ just write it to a floppy or CD.
It is not based on Windows, DOS, or Linux, it is its own lightweight assembler program that loads directly.

In my long experience with desktop troubleshooting, random BSOD has most often been memory, followed closely by corrupt OS files (typically caused by bad HDD and / or bad RAM).

Title: Re: Blue Screen Of Death
Post by: Photoelectric on Wed, 24 July 2013, 09:45:16
This is as more stressful memory- and overall stability test compared to the standard MemTest86.
http://hcidesign.com/memtest/

This MemTest runs within Windows on all available memory.  It needs to run for many hours, but it's a great test and is preferred by people who overclock their memory by tweaking timings in small increments.
Title: Re: Blue Screen Of Death
Post by: smknjoe on Wed, 24 July 2013, 09:49:14
...but you really shouldn't run diagnostics from Windows. If there is a problem with the HD or the file system it could give inaccurate results.

http://www.ultimatebootcd.com/


and see below. SidusNare is correct. Memtest is the standard anyway. Check out the link I provided. It has all of the basic tools you need including Memtest.
Title: Re: Blue Screen Of Death
Post by: SidusNare on Wed, 24 July 2013, 09:50:06
This MemTest runs within Windows on all available memory.
If it runs within windows, it cant test the memory windows itself is using...
This http://www.memtest86.com/#algo (http://www.memtest86.com/#algo) talks about the algorithm used by MemTest86.

Title: Re: Blue Screen Of Death
Post by: Tym on Wed, 24 July 2013, 09:52:32
I don't think you mentioned what the computer was doing when it crashed(?)  That could be relevant.

When does the computer crash?  Are you playing a game?  Doing something specific both times?

Doing nothing particuly both times, just general internet surfing, i remember precisely I was about to (but hadn't yet) loaded up a game, the 2nd time and the first time wasn't doing anything really.
Title: Re: Blue Screen Of Death
Post by: SpAmRaY on Wed, 24 July 2013, 10:04:37
I don't think you mentioned what the computer was doing when it crashed(?)  That could be relevant.

When does the computer crash?  Are you playing a game?  Doing something specific both times?

Doing nothing particuly both times, just general internet surfing, i remember precisely I was about to (but hadn't yet) loaded up a game, the 2nd time and the first time wasn't doing anything really.

He was looking at pics and his graphics driver couldn't handle the load! ;)

Driver issues are the worst!
Title: Re: Blue Screen Of Death
Post by: Yzeets on Wed, 24 July 2013, 10:52:13
Have you uninstalled Sandboxie? This happens a lot when you install something with Sandboxie and Windows is trying to open a file within the sandbox and you have process isolation or just a faulty version of Sandboxie, It's the whole reason I stopped using it. Also make sure you don't install the newest windows platform update because it's terrible and causes BSOD.
Title: Re: Blue Screen Of Death
Post by: Tym on Wed, 24 July 2013, 10:58:07
Have you uninstalled Sandboxie? This happens a lot when you install something with Sandboxie and Windows is trying to open a file within the sandbox and you have process isolation or just a faulty version of Sandboxie, It's the whole reason I stopped using it. Also make sure you don't install the newest windows platform update because it's terrible and causes BSOD.

Sandboxie has since gone, wasn't using it anyhow. What do you mean by this ?

Also make sure you don't install the newest windows platform update because it's terrible and causes BSOD.
Title: Re: Blue Screen Of Death
Post by: Yzeets on Wed, 24 July 2013, 11:30:11
Windows came out with a platform update not to long ago that has caused nothing but problems for people, mostly BSOD I don't recommend anyone installs it

Platform Update for Windows 7 x64-Edition (KB2670838)
Title: Re: Blue Screen Of Death
Post by: Leslieann on Wed, 24 July 2013, 21:52:10
According to the 2 tools leslieann suggested it is not a hardware problem, they both agreed it was a software driver issue.
What files did it say were the problem?

Just a guess based on experience, but 99.9% of the time I see things like this, it's either Flash or a sound card driver. Occasionally it will be a USB device. Usually, I ask if it was a one time thing, or if it's a common occurrence, if it's a one time thing, I tell them to ignore it. It's not worth the fight to fix it for something that happens only twice a year.

Flash is a poor excuse of a media system, it's a battery hogging, virus infested, poorly coded pile of cr@p, which is why Apple doesn't like it on their systems. Sound cards, often have poorly coded drivers, often which try to directly interface with hardware. Part of Windows XP's whole point was to make the hardware go through a software level to protect against the hardware/software conflicts that caused Win 9X and prior to constantly crash. Sound card makers often bypass this (not sure why they have to when video cards do not, but they do), and often, they do it poorly. When the sound driver crashes, if it's directly connected, it can take down the whole system in a heartbeat.

By interfacing direct, it bypasses Windows IRQ system and sometimes even the motherboards IRQ system. Creative was NOTORIOUS for this years ago, creating all sorts of trouble, the original Live cards were known for it (they still suck in regards to drivers!). Creative used to hard code the IRQ into their cards. A buddy only got his sorted after buying a Creative video card and holding them to their warranty (they blamed his non Creative video card for the problem), which resulted in several, hours long, three way calls with them and Microsoft software engineers to get the issue fixed. Only guy I knew who not only had the direct number to MS software engineers, but was also on a first name basis with several of them.
Title: Re: Blue Screen Of Death
Post by: Tym on Thu, 25 July 2013, 11:33:28
Quote
On Tue 23/07/2013 18:46:30 GMT your computer crashed
crash dump file: C:\Windows\Minidump\072313-17097-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75C00)
Bugcheck code: 0x1E (0xFFFFFFFFC0000005, 0xFFFFF80002C5F1D4, 0x0, 0x7FFFFFF0000)
Error: KMODE_EXCEPTION_NOT_HANDLED
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode program generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
Title: Re: Blue Screen Of Death
Post by: TheQsanity on Thu, 25 July 2013, 11:37:17
Omg. You too! Windows!!!!
Title: Re: Blue Screen Of Death
Post by: Tym on Thu, 25 July 2013, 11:56:53
Omg. You too! Windows!!!!
Yeah I saw yours too :( Why windows? Why?
Title: Re: Blue Screen Of Death
Post by: dorkvader on Thu, 25 July 2013, 12:55:58
hmm, if your stop ox1e (kmode exception not handled) is caused by the ntoskrnl, I would run some memory tests (memtest comes with most linux distributions) and HDD tests (whatever the gnu project renamed palimpsest can run smart self tests if your hdd supports them. otherwise, try to find a decent read/verify test.

at work, I see BSOD's caused by faulty ram, bad processors, corrupted system files, (windows does recommend replacing the faulty driver an the article here: http://support.microsoft.com/kb/275678) bad hdd's, and bad motherboards. It's much easier to figure out what is gone wrong if you have some known good parts available. I'd give you some, if you were willing to pay shipping, but it'd be at least $7 for a trip across the atlantic
Title: Re: Blue Screen Of Death
Post by: Yzeets on Thu, 25 July 2013, 12:57:45
The worst part is when it says ntoskrnl.exe is causing the BSOD, it's not actually that driver causing the problem(rarely have I seen it ever), When it can't find a driver to pin the crash on it shows ntoskrnl.exe as default, so it could really be anything, Did you try the single sticks of memory yet? and Did you see if you installed the updated I mentioned above?

The dump log shows
withSIX-Play.e and Sandboxie in the stacktext
Title: Re: Blue Screen Of Death
Post by: Tym on Thu, 25 July 2013, 13:00:08
I would try the memory test and individual sticks, but since I had 2 in one day (Tuesday) I must have used my PC for 25+ hours totally fine [Touch wood] so if I get another problem im just going to try and forget about it.
Title: Re: Blue Screen Of Death
Post by: Yzeets on Thu, 25 July 2013, 13:02:33
Good luck hopefully it doesn't come back!
Title: Re: Blue Screen Of Death
Post by: Leslieann on Fri, 26 July 2013, 01:21:04
Ntoskrnl IS Windows (it's the underlying system), so if anything crashes windows to bluescreen, it crashes ntoskernel.
It's generic, like saying your car crashed, because your car crashed.

In laymans terms, this happens because it crashed so bad and fast that Windows never even had a chance to log what caused it. All it knows is that it crashed.
Title: Re: Blue Screen Of Death
Post by: Tym on Fri, 26 July 2013, 07:33:42
Ntoskrnl IS Windows (it's the underlying system), so if anything crashes windows to bluescreen, it crashes ntoskernel.
It's generic, like saying your car crashed, because your car crashed.

In laymans terms, this happens because it crashed so bad and fast that Windows never even had a chance to log what caused it. All it knows is that it crashed.

Oh thanks :3 Thank you to everyone, but you especially!
Title: Re: Blue Screen Of Death
Post by: Quardah on Fri, 09 August 2013, 14:26:47
Error code 0x0000001E

Google is your friend...
Title: Re: Blue Screen Of Death
Post by: pr1me on Fri, 09 August 2013, 14:35:30
Try run command prompt as admin and type the following

Sfc /scannow

even tho it's probably not related to your problem a check wont hurt it  :thumb:
Title: Re: Blue Screen Of Death
Post by: Leslieann on Fri, 09 August 2013, 20:17:32
Error code 0x0000001E

Google is your friend...
Not always.
Try searching that error and see what you actually get, pages and pages of people throwing out random guesses.
Even Microsoft will tell they need more info.


Try run command prompt as admin and type the following
Sfc /scannow
even tho it's probably not related to your problem a check wont hurt it  :thumb:
Unless it's your drive failing, in which case you just told it to work even harder to kill itself.
Title: Re: Blue Screen Of Death
Post by: microsoft windows on Sun, 11 August 2013, 11:35:16
Show Image
(http://i.imgur.com/apm6XiS.jpg)


I KNOW THE PROBLEM IN THAT PICTURE. IF YOU LOOK CLOSELY, YOU WILL SEE THAT THE INTERNET EXPLORER ICON IS FROM INTERNET EXPLORER 8. IF THEY WERE USING IE6 AND DISABLED THE "SHOW WINDOW CONTENTS WHILE DRAGGING", ALL THEIR PROBLEMS WOULD BE SOLVED!
Title: Re: Blue Screen Of Death
Post by: Quardah on Mon, 12 August 2013, 07:42:33
Error code 0x0000001E

Google is your friend...
Not always.
Try searching that error and see what you actually get, pages and pages of people throwing out random guesses.
Even Microsoft will tell they need more info.


If you can't fix the error using the error code, you are not trying hard enough. That's the only start point you'll ever have when it comes to BSOD, every problem starts being fix by this. Now give it an hour or two of reading and you'll fix it eventually.

People throw random guesses yeah. Ignore them. Instead read those who had the error code and find out what they did to fix up their ****s. If you do the same most probably it'll also fix your problem.
Title: Re: Blue Screen Of Death
Post by: Leslieann on Mon, 12 August 2013, 16:26:25
If you can't fix the error using the error code, you are not trying hard enough. That's the only start point you'll ever have when it comes to BSOD, every problem starts being fix by this. Now give it an hour or two of reading and you'll fix it eventually.

People throw random guesses yeah. Ignore them. Instead read those who had the error code and find out what they did to fix up their ****s. If you do the same most probably it'll also fix your problem.
Seriously search up that error and see what you get.
You cannot fix an error the error with that one snippet of code, even Microsoft says so. It's a pretty generic error code.

Because of that, you will ONLY get random guesses on how to fix it. If you are just following what they did, how is that not just following random advice?
Title: Re: Blue Screen Of Death
Post by: Quardah on Tue, 13 August 2013, 07:01:58
If you can't fix the error using the error code, you are not trying hard enough. That's the only start point you'll ever have when it comes to BSOD, every problem starts being fix by this. Now give it an hour or two of reading and you'll fix it eventually.

People throw random guesses yeah. Ignore them. Instead read those who had the error code and find out what they did to fix up their ****s. If you do the same most probably it'll also fix your problem.
Seriously search up that error and see what you get.
You cannot fix an error the error with that one snippet of code, even Microsoft says so. It's a pretty generic error code.

Because of that, you will ONLY get random guesses on how to fix it. If you are just following what they did, how is that not just following random advice?

...

If you never try anything yourself you will never become good at anything. Yeah, you could simply call someone to fix that up for some cash, or simply post on forums and wait for someone to answer and then try his random guess...

While on the other hand you could man the **** up and work it out like a real IT would do. Weither it's generic or not, what are you going to do? Sit down, ignore it and cry about it? No one is going to fix your computer; Open it yourself and find out the problem.

Oh and whatever Microsoft says; they are dieing for a reason.
Title: Re: Blue Screen Of Death
Post by: Leslieann on Tue, 13 August 2013, 16:28:15
...

If you never try anything yourself you will never become good at anything. Yeah, you could simply call someone to fix that up for some cash, or simply post on forums and wait for someone to answer and then try his random guess...

While on the other hand you could man the **** up and work it out like a real IT would do. Weither it's generic or not, what are you going to do? Sit down, ignore it and cry about it? No one is going to fix your computer; Open it yourself and find out the problem.

Oh and whatever Microsoft says; they are dieing for a reason.
I never said don't try, I offered quite a few tips (from the trenches) on how to actually fix it, rather than just randomly trying what others have before.


MS is not dying because they suck, in fact they aren't even dying.
They are in a state of panic because their industry is under severe change, MS lacked the proper vision to get into smart phones and tablets (Apple went left, while MS went straight). MS has over $60 billion in cash reserves alone, if they can't engineer a way out, they can simply buy their way in. They likely have the cash, stock and credit to buy HTC, Nokia, Blackberry and LG's phone division, and barely bat an eye.

If I had to pick between Apple and MS as to which company will be here or at least "winning" in 20 years, my money is on Microsoft. Apple has already shown it doesn't do well without Steve Jobs, and they already show signs of reverting to traditional business practices, which nearly killed them the last time they did. Apple has only a few products, Microsoft on the other hand, has their hands in a LOT of cookie jars. At the same time Apples phone "dominance shrunk by 5% to 15%, Microsoft went UP to 50% on server dominance, they also just put Office on Iphone and soon(?) Android.
Title: Re: Blue Screen Of Death
Post by: mauri on Tue, 13 August 2013, 16:30:42
It's not like something is broken, bsod is a feature
Title: Re: Blue Screen Of Death
Post by: Quardah on Wed, 14 August 2013, 07:44:04
...

If you never try anything yourself you will never become good at anything. Yeah, you could simply call someone to fix that up for some cash, or simply post on forums and wait for someone to answer and then try his random guess...

While on the other hand you could man the **** up and work it out like a real IT would do. Weither it's generic or not, what are you going to do? Sit down, ignore it and cry about it? No one is going to fix your computer; Open it yourself and find out the problem.

Oh and whatever Microsoft says; they are dieing for a reason.
I never said don't try, I offered quite a few tips (from the trenches) on how to actually fix it, rather than just randomly trying what others have before.


MS is not dying because they suck, in fact they aren't even dying.
They are in a state of panic because their industry is under severe change, MS lacked the proper vision to get into smart phones and tablets (Apple went left, while MS went straight). MS has over $60 billion in cash reserves alone, if they can't engineer a way out, they can simply buy their way in. They likely have the cash, stock and credit to buy HTC, Nokia, Blackberry and LG's phone division, and barely bat an eye.

If I had to pick between Apple and MS as to which company will be here or at least "winning" in 20 years, my money is on Microsoft. Apple has already shown it doesn't do well without Steve Jobs, and they already show signs of reverting to traditional business practices, which nearly killed them the last time they did. Apple has only a few products, Microsoft on the other hand, has their hands in a LOT of cookie jars. At the same time Apples phone "dominance shrunk by 5% to 15%, Microsoft went UP to 50% on server dominance, they also just put Office on Iphone and soon(?) Android.

Apple is not doing well without Steve Jobs?

- Took control of 7 Inch tablet market with a SINGLE tablet,
- App store is one of the biggest money making service online as of today considering it serves both iPhones (iPod) and iPads (about 400% revenu versus Googleplay according to Distimo http://i.imgur.com/vLrGquu.jpg read full articles on their site)
- iTunes store still biggest music selling service online, manage to STILL sell an incredible amound of content in an era of piracy,
- Slowly creating standard in laptops using only two devices,
- Standardized Apps, will work on any device still supported (3 years support means everything will work for 3 years and maybe more if you're lucky (Think iPad 2, gets extended support cause of iPad Mini))
- Standardized devices, only has a few. All works perfect together and only has 4 resolution form factors for developpers to take care of, versus Android that has about 50 different resolution on millions of ****ty devices,
- Fastest SSD in a laptop to this day, first firm pushing forward using PCI SSDs
- Will release next generation Mac Pro which is incredibly innovative, using centered cooling with a single fan for an entire workstation,
- Holds firm as first in line versus an entire team of losers working together
- Not boosting their numbers using second-world market like android does (Which is pretty pathetic. Of course there's more Android Users, Android runs on 30$ phones!)
- Also considering buying biggest Canadian Smartphone Enterprise (BlackBerry)

And biggest enterprise in the world to this day, bigger then oil giants.

Office for iPad isn't happening, Microsoft side disapproval. Apple already agreed but Microsoft doesn't want to give them business upper hand. Same for Android with Google. It has been around for a while.

Also money in bank doesn't matter, that will not create clients. Also will never buy Android supporting device manufacturers since they have their own Phone OS.

Wanna see what Microsoft did since Jobs died?

- Create Win8, biggest failure ever. For anyone who used it will say GUI is cool and gorgeous but the OS isn't working potent at all. Removes basic function like GUI Ad Hoc network creation, start menu (which has been arround since Win95 or so)...
- Tries to push for a online app market for Win8 devices but fails miserably.
- Incredible fail with Surface. Surface RT is **** and Surface Pro is cool but ****ing twice the price of an iPad retina.
- Failed and kneel in front of Masterful Sony PS3 at E3, showing off XBox One which was incredibly poor. Patheticly trying to get back its audience after saying it'll spy on them 24/7 and deny them service they pay for if they don't log on the internet.
- Phone Market not doing well at all
- Still hasn't killed Games For Windows Live service which is worldwide reknown to be the worst gaming service of all time.
- Dropped support for their best-selling and best-compatible operating system ever made, Windows XP. (Why didn't they extended support while it's the most used operating system in enterprises to this day?)
- Creates Office 365 which is an epic failure considering no single users pay for a licence for office. Instead of being charged once in a while say hello to piratebay once and never ever hear of microsoft again.
- Updated logo that they have been using for 20 years to some newer ghey**** logo.
Title: Re: Blue Screen Of Death
Post by: Leslieann on Wed, 14 August 2013, 18:06:48
Apple is not doing well without Steve Jobs?

snip
You may hate office 365, but it's still Office on the Iphone and people are using it
Much of your other stiff is inconsequential. Fastest SSD? That isn't their technology and it doesn't mean they are doing well (nor will it dramatically increase sales). The gray logo? How does that effect their bottom line or value? Look at the bigger picture and history.

Apple is still living off the things Jobs did, but they are working to change that, it's not going to drop overnight.
The head is now the bean counter, and that's never good. A bean counter who bows to the investors, even worse... A bean counter who bows to investors, at a company who focused on high end products, is pretty much the worst thing possible. Jobs almost never bowed to investors or bean counters. His whole plan was simply make the best devices Apple could, and people will pay for it. Jobs didn't want lawsuits out the ying yang, he would rather out innovate, and out design the competition, and he was vehemently opposed to a 7in tablet. You are only just seeing the tip of the iceberg for Apple changes and it's the core of Apple that is changing.

Larry Ellison feels the same way. (https://www.google.com/search?q=larry+ellison+apple&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:unofficial&client=firefox-a) As he and I both said, we've been down this path before. Apple isn't the typical company, that's what made it special. Jobs made it work. You cannot run that company like a typical company. Which is what they plan to do with it now because they don't know how to run it like Jobs did. Once that magical aura is gone, which is what is keeping the riding high at the moment, Apple will fall. Can you honestly say Apple still holds that same aura without him?


Don't get me wrong, I don't idolize Jobs, or Gates for that matter, both have serious flaws. So why would I bet on MS...  I never said MS wasn't having issues, in fact, I said they were, however, they have the product diversity, which is why they can have failures and keep going,  and money to get beyond it. Apple doesn't have a diverse product line, they have very few products, all tied together, and a lot of money. We already know desktops are in decline, that shrinks Apples product line by half. Their cell phone dominance dropped 25%, and that's not insignificant. Yes, Apple has Itunes, but like I said, that's tied to the Iphone, if Iphone sales drop, so does Itunes.

But I digress, we have gone waaaaay off topic here.
Title: Re: Blue Screen Of Death
Post by: Tym on Wed, 14 August 2013, 18:29:33
I don't mind, you fixed my problem (Touch Wood)
Title: Re: Blue Screen Of Death
Post by: SpAmRaY on Wed, 14 August 2013, 19:13:48
I don't mind, you fixed my problem (Touch Wood)

Knock on wood.

Touch wood is usually awkward.
Title: Re: Blue Screen Of Death
Post by: Tym on Wed, 14 August 2013, 19:16:40
We (anyone I know) say Touch Wood here, maybe we're all perv's.
Title: Re: Blue Screen Of Death
Post by: SpAmRaY on Wed, 14 August 2013, 19:19:01
We (anyone I know) say Touch Wood here, maybe we're all perv's.

Its Ok I still love you!
Title: Re: Blue Screen Of Death
Post by: Tym on Wed, 14 August 2013, 19:27:36
 :-*
Title: Re: Blue Screen Of Death
Post by: Quardah on Thu, 15 August 2013, 07:23:41
Apple is not doing well without Steve Jobs?

snip
You may hate office 365, but it's still Office on the Iphone and people are using it
Much of your other stiff is inconsequential. Fastest SSD? That isn't their technology and it doesn't mean they are doing well (nor will it dramatically increase sales). The gray logo? How does that effect their bottom line or value? Look at the bigger picture and history.

Apple is still living off the things Jobs did, but they are working to change that, it's not going to drop overnight.
The head is now the bean counter, and that's never good. A bean counter who bows to the investors, even worse... A bean counter who bows to investors, at a company who focused on high end products, is pretty much the worst thing possible. Jobs almost never bowed to investors or bean counters. His whole plan was simply make the best devices Apple could, and people will pay for it. Jobs didn't want lawsuits out the ying yang, he would rather out innovate, and out design the competition, and he was vehemently opposed to a 7in tablet. You are only just seeing the tip of the iceberg for Apple changes and it's the core of Apple that is changing.

Larry Ellison feels the same way. (https://www.google.com/search?q=larry+ellison+apple&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US:unofficial&client=firefox-a) As he and I both said, we've been down this path before. Apple isn't the typical company, that's what made it special. Jobs made it work. You cannot run that company like a typical company. Which is what they plan to do with it now because they don't know how to run it like Jobs did. Once that magical aura is gone, which is what is keeping the riding high at the moment, Apple will fall. Can you honestly say Apple still holds that same aura without him?


Don't get me wrong, I don't idolize Jobs, or Gates for that matter, both have serious flaws. So why would I bet on MS...  I never said MS wasn't having issues, in fact, I said they were, however, they have the product diversity, which is why they can have failures and keep going,  and money to get beyond it. Apple doesn't have a diverse product line, they have very few products, all tied together, and a lot of money. We already know desktops are in decline, that shrinks Apples product line by half. Their cell phone dominance dropped 25%, and that's not insignificant. Yes, Apple has Itunes, but like I said, that's tied to the Iphone, if Iphone sales drop, so does Itunes.

But I digress, we have gone waaaaay off topic here.

Very good response, i have to say. I am impressed by the consistency of the content you are saying.

And since we're already off topic let's be even more.

You're right about the new CEO, Tim Cock sucks balls.

I have to say i agree that Jobs was making Apple somewhat special against other enterprises but although they are currently going against some of his ideas, i believe they are still doing a great job keeping the standards. Except for the iPad Mini which i believe Jobs was wrong to be against (it was the easiest market to take control of and he denied it because he thought there was no future in 7inch tablets...), i think Apple is still doing a good job keeping on the same track they were on beforehand.

I like the way Apple makes their devices; compatible to each other, top-notch performance, incredibly stable operating systems, stock devices come already tuned to work properly and still has plenty of different customization available, will customize itself automatically to its user and most importantly the devices are very hard to break.

People usually asks me for the iOS versus Android debate and i always ask them a very simple question about hardware; would you rather have a phone made out of plastic or made out of metal? Fairly easy to choose.

Same for OSX versus Windows; Except for Gaming, programming and/or specific applications for the job, why would you get Windows? Not talking price here, only Operating systems. That's why so many students get Mac computers!

They are here to stay for the only reason that their "uniqueness" will keep them alive. Just like old times versus Microsoft on Desktop computers; they'll keep a small % of the market on everything (except for laptops, i really think MacBooks are going to take over soon on the laptop market)
Title: Re: Blue Screen Of Death
Post by: Leslieann on Fri, 16 August 2013, 01:33:48
Very good response, i have to say. I am impressed by the consistency of the content you are saying.

And since we're already off topic let's be even more.

You're right about the new CEO, Tim Cock sucks balls.

I have to say i agree that Jobs was making Apple somewhat special against other enterprises but although they are currently going against some of his ideas, i believe they are still doing a great job keeping the standards. Except for the iPad Mini which i believe Jobs was wrong to be against (it was the easiest market to take control of and he denied it because he thought there was no future in 7inch tablets...), i think Apple is still doing a good job keeping on the same track they were on beforehand.

{cut}

People usually asks me for the iOS versus Android debate and i always ask them a very simple question about hardware; would you rather have a phone made out of plastic or made out of metal? Fairly easy to choose.

Thanks.
I too agree about the 7in Ipad, however, not all of the rest.

For the moment, their design style remains, as does most of the quality, but for how long? Investors love to cut costs, R&D and art is two of their favorite places. On the other hand, they love patents and lawyers, and Apple, if you haven't noticed, lawyered up.

Apple? Customization options? Hard to break?  :confused:


While I like metal, I believe in a metal framework, not a metal case. Metal looks and feels luxurious, but after having both, plastic deforms and returns to shape, metal does not. My old LG fell 8 feet onto concrete without a case, it survived with only a minor scuff. Try that on a bare Iphone and if it still works, the first thing you will do is look up your insurance policy. And yes, you can get metal Androids, HTC has made metal Androids for years, going back at least to the Evo 4g.



Students don't care about compatibility, they care about being trendy, they only need to be compatible with those around them.
Why would you get Windows? Because of compatibility with nearly every other business out there. There are still tons of websites that are I.E. only, you may be unaware of them, but they are still fairly common in corporate America. And that's not all, try buying a laser printer for an office... They aren't all OSX compatible, and if they are, there is no guarantee it will work with your version (Tiger, Leo, etc...). Many of my clients are web based businesses (all their software is online) and use common laser printers, I can tell you horror stories of mac users trying to fit in at several offices, trust me, it's not smooth at all. The new hires who bring a Mac either don't last long, or they go buy a PC.  You can keep your aluminum Mac, too. My Sony is magnesium and Carbon Fiber. As have many Sonys over the years. Drop that Mac, or Air, I know what happens to them... Same thing as the Iphone. My Sony has 40k miles of travel on it and been beat to hell, it still looks and works fantastic. So is the previous one, and the one before that, both of which were almost all magnesium.

You wonder why I would buy a PC instead of a Mac, as a person working in I.T. in corporate America,  I wonder why you would buy a Mac.
Title: Re: Blue Screen Of Death
Post by: Quardah on Fri, 16 August 2013, 09:05:12
I'm also IT, in North America Also :p

I really can't see how you could break a 4S. Its Titanium Framework/sheel makes it pretty hard to break.

It's true that in Enterprises I-E and Windows are required, simply because the working models these enterprises use were always based on Microsoft models. Now take a Mac-Only environment, you would defenetly need less ITs. Newer shared scanners are e-scan, which means they e-mail stuff. Mac or Win, it'll work no matter what. Printers are even way easier to manage with Airprint.

An entire enterprise could easily work Mac-Only and it would still do great.
Title: Re: Blue Screen Of Death
Post by: Leslieann on Fri, 16 August 2013, 16:05:21
I really can't see how you could break a 4S. Its Titanium Framework/sheel makes it pretty hard to break.

It's true that in Enterprises I-E and Windows are required, simply because the working models these enterprises use were always based on Microsoft models. Now take a Mac-Only environment, you would defenetly need less ITs. Newer shared scanners are e-scan, which means they e-mail stuff. Mac or Win, it'll work no matter what. Printers are even way easier to manage with Airprint.

An entire enterprise could easily work Mac-Only and it would still do great.
(bold) You're kidding right?
It's become a joke that people buy such a nice looking phone, only to put a case on it. I know one person who went through one every 6 months. The 4s may be an aluminum frame, but they used glass on front and back... GENIUS! Drop it onto any corner and the glass gets pinched. Yes, you could say the aluminum held up, but did it? It pinched the glass, but even if you ignore that and say the frame stayed intact... The glass still broke, so what good did your expensive frame do for you? Nothing.

Another issue I have with Iphones...
Do most  people really need a fragile $800 computer in their pocket? Most people use them as a daily planner, take pictures, calls and text. That's pretty much it once they get tired of Angry Birds, they seem to forget it can do more than a cheap phone could do. Even an early model smart phone could handle what they use them for, and yet they all run out for the next Iphone when it comes out. Cracks me up.


An Enterprise could go Mac and do well, until you add users. How many Mac users STILL think they are invulnerable, they just got hit bad the other day, and Apple HATES to admit when there is a problem. Remember the biggest security threat to computers isn't a trojan, it's the person using it. When something does happen, Macs lack the tools to easily remove the junk, and many don;'t even have a clue they have a problem anyway. They still have to work with industry standards, so yes, some could transition, but most couldn't. Another issue is training people to use it. While it may be easy to learn, I have customers who can barely figure out how to get the pictures off their cameras. One even hires someone to do email because he has so much trouble with it. I have another who is 93, I'm not training any of them on how to use a Mac.


As for less employees, honestly, I don't understand why some companies need so much I.T. to begin with. I handled a 70 system/4 server building on a part time basis. Yes, some days were long, other weeks I never even set foot in the office except to get my paycheck. As it is now, I handle around 300 systems spread across 60 miles and even that isn't a full time job. Would running Mac or Linux mean less work? Yes, in terms of maintenance, but it would mean a WHOLE lot more calls on "how can my son play Call Of Duty?"
Title: Re: Blue Screen Of Death
Post by: domoaligato on Fri, 16 August 2013, 16:12:55
Could be your memory timings might need set in the BIOS. What motherboard and ram?