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geekhack Community => Keyboard Keycaps => Topic started by: Galaxy on Wed, 07 August 2013, 18:27:31

Title: Is Qtan a respectable vendor?
Post by: Galaxy on Wed, 07 August 2013, 18:27:31: Well I'm really bummed out.

I ordered a set of these about 3 weeks ago as a surprise for my girlfriend (she just got her first mechanical keyboard):
(http://imagehost.vendio.com/a/35122654/aview/Rainbowsidepritned.jpg)

After 3 weeks of waiting for them to get here from China, and barely managing to keep it a secret from her, I checked the tracking # this morning and hallelujah! The package has been delivered!! I am more excited for this set than anything I've bought for myself.

I race home from work, check the mail, open the package........ AND THEY SENT THE WRONG GODDAMN CAPS!!!!!

Instead of the rainbow set I was sent these: (http://i.imgur.com/kYJ0OHf.jpg)

Does anyone here have experience ordering from QTan's store at http://www.vendio.com/stores/E-sports-Gaming-equipments ?? Is he a legitimate vendor who I can expect to make this right?

I've already emailed him explaining the issue, but I have this paranoid hunch that this guy doesn't speak any english.
Title: Re: Is Qtang a respectable vendor?
Post by: Michael on Wed, 07 August 2013, 18:28:15: Yes

Enhance your calm. He will take care of it for you. Try getting in touch with him through his vendor forum (http://geekhack.org/index.php?board=81.0).
Title: Re: Is Qtang a respectable vendor?
Post by: Galaxy on Wed, 07 August 2013, 18:43:09: Quote from: Bro Caps on Wed, 07 August 2013, 18:28:15
Enhance your calm. He will take care of it for you. Try getting in touch with him through his vendor forum (http://geekhack.org/index.php?board=81.0).

Ok, I feel much better knowing he has a presence here on GH.

I actually checked the vendor forums but I was looking for a subforum with "QTang" in the name, didn't think to look under the name "Elite e-sports gaming equipment"

Thanks, you have successfully enhanced my calm.
Title: Re: Is Qtang a respectable vendor?
Post by: Michael on Wed, 07 August 2013, 18:47:34: Quote from: Galaxy on Wed, 07 August 2013, 18:43:09

Thanks, you have successfully enhanced my calm.

(https://encrypted-tbn1.gstatic.com/images?q=tbn:ANd9GcSs5F_zpEZjNeOSaapzqnAB8z3iJE0sj3CjSdNA0jdhIGLEEXJA)
Title: Re: Is Qtang a respectable vendor?
Post by: zoolzoo on Wed, 07 August 2013, 19:15:43: Qtan is good, bought many things from him. He will fix it.
Title: Re: Is Qtan a respectable vendor?
Post by: MOZ on Wed, 07 August 2013, 19:41:07: Bought something from him once, there was a tiny issue,s he resolved it ASAP.
Title: Re: Is Qtan a respectable vendor?
Post by: rowdy on Wed, 07 August 2013, 19:49:05: I had no problems with him - and a quick response when I posted in his vendor forum on GH.

You can try emailing him (via his web site), posting in his GH vendor forum, or sending him a PM.

He is usually quick to rectify mistakes like this.
Title: Re: Is Qtan a respectable vendor?
Post by: TrueOP on Thu, 08 August 2013, 02:31:15: Speedy delivery from china and very professional. I bought from his website (not the ebay store).

Those caps will be a really ncie gift! I'll bet she flips out when u finally get em :p
Title: Re: Is Qtan a respectable vendor?
Post by: iAmAhab on Thu, 08 August 2013, 04:33:37: Had a similar problem with Qtan, ordered a white keycool with pbt caps and received a black one with abs caps (gift for my gf also).
I just sent him a mail about the problem and we came to a solution very quickly.

So to sum it up, qtan is a very respectable vendor and I would order from him again despite the one problem I had from the three times I have ordered from him.
Title: Re: Is Qtan a respectable vendor?
Post by: Galaxy on Thu, 08 August 2013, 09:15:01: I appreciate you all easing my paranoia. Qtan emailed me back this morning informing me that the correct caps have been sent out.

In hindsight I should have waited at least a day for him to respond before creating this thread but I was a little panicked at the prospect of him not speaking english.

Also I think I just needed to vent. Couldn't vent to my girlfriend because it's her surprise gift and nobody else I know would comprehend why I'm excited about keycaps in the first place.
Title: Re: Is Qtan a respectable vendor?
Post by: MOZ on Thu, 08 August 2013, 09:32:43: Quote from: Galaxy on Thu, 08 August 2013, 09:15:01
I appreciate you all easing my paranoia. Qtan emailed me back this morning informing me that the correct caps have been sent out.

In hindsight I should have waited at least a day for him to respond before creating this thread but I was a little panicked at the prospect of him not speaking english.

Also I think I just needed to vent. Couldn't vent to my girlfriend because it's her surprise gift and nobody else I know would comprehend why I'm excited about keycaps in the first place.

Happens to the best of us, this hobby is so exciting if things don't work out, you get mad.
Title: Re: Is Qtan a respectable vendor?
Post by: _PixelNinja on Thu, 08 August 2013, 09:55:21: I'd be another person to vouch for Qtan as being a professional vendor with good communication — he even took time to answer my emails while he was supposed to be on vacation. My experience with him has been very positive. Hope your girlfriend enjoys the gift. : )
Title: Re: Is Qtan a respectable vendor?
Post by: hashbaz on Thu, 08 August 2013, 10:20:18: Qtan has a long history here on the forum and many satisfied customers. Sorry your order got messed up, I'm sure he'll make it right.
Title: Re: Is Qtan a respectable vendor?
Post by: rowdy on Thu, 08 August 2013, 17:38:29: Quote from: Galaxy on Thu, 08 August 2013, 09:15:01
I appreciate you all easing my paranoia. Qtan emailed me back this morning informing me that the correct caps have been sent out.

In hindsight I should have waited at least a day for him to respond before creating this thread but I was a little panicked at the prospect of him not speaking english.

Also I think I just needed to vent. Couldn't vent to my girlfriend because it's her surprise gift and nobody else I know would comprehend why I'm excited about keycaps in the first place.

Of course the big question is: do you have to send the wrong set back?
Title: Re: Is Qtan a respectable vendor?
Post by: Galaxy on Thu, 08 August 2013, 18:11:02: Quote from: rowdy on Thu, 08 August 2013, 17:38:29
Of course the big question is: do you have to send the wrong set back?

Yeah, I do.

I don't mind sending it back but I have been wondering how, or if, I will be compensated for the shipping costs.
Title: Re: Is Qtan a respectable vendor?
Post by: rowdy on Thu, 08 August 2013, 19:23:25: That is fair enough. Would have been a nice get anyway.

Maybe ask him about shipping cost?
Title: Re: Is Qtan a respectable vendor?
Post by: Elrick on Thu, 08 August 2013, 19:54:59: Quote from: rowdy on Thu, 08 August 2013, 19:23:25
That is fair enough. Would have been a nice get anyway.

Maybe ask him about shipping cost?

He's a good chap. You provided the photo of the actual items and he will know it was his mistake. The shipping cost will be his burden but he may also let you keep it as it's extra money out of his pocket he can not afford.

Cheaper to send out your item that you paid for as soon as possible. Please remember that Qtan gets hundreds of orders per week for every type of item under the 'Keyboard' Sun. And like all normal human beings he's bound to make an innocent mistake due to the huge patronage for his service. He operates his business by himself hence the great pressure that is placed upon him to deliver everyone's purchased item.

Just give him time to respond, because he will fix up everything to your satisfaction. He is only a small handful of sellers that I trust 100% to rectify any problems if they should arise.
Title: Re: Is Qtan a respectable vendor?
Post by: Quardah on Fri, 09 August 2013, 09:29:10: People Fails,
People Messes Up,
People Decieves,
People Do Wrong,
People Do Mistakes,

But in the end,
Everything is fixed up and everybody is happy.

Forgive this poor little asian friend of us and most probably he will do whatever he can to help you out.

Just like on eBay, sometimes sellers fails to meet expectations.
That's when you take a deep breath and try to work this out.

Trust me i've had many stories with chinese non-english speaker trying to fix stuff. It's probably because they are a team and someone in the crew ****ed up at some point and entered a wrong number or a wrong name. Or maybe even you recieved somebody elses package.

Quote from: Jon Lajoie

Sh1t happens all the time and you learn how to deal with it.
Title: Re: Is Qtan a respectable vendor?
Post by: Smeagol_RP on Fri, 09 August 2013, 22:22:23: Quote from: Quardah on Fri, 09 August 2013, 09:29:10
People Fails,
People Messes Up,
People Decieves,
People Do Wrong,
People Do Mistakes,

But in the end,
Everything is fixed up and everybody is happy.

Forgive this poor little asian friend of us and most probably he will do whatever he can to help you out.

This.
Title: Re: Is Qtan a respectable vendor?
Post by: Mine on Wed, 21 August 2013, 18:42:55: 可以换一下啊
Title: Re: Is Qtan a respectable vendor?
Post by: Quardah on Thu, 22 August 2013, 07:22:34: Quote from: Mine on Wed, 21 August 2013, 18:42:55
可以换一下啊

Ching Chang Chung Xin Cheung Shun Chang Daaaaah
Title: Re: Is Qtan a respectable vendor?
Post by: Galaxy on Thu, 22 August 2013, 12:12:22: I should update this thread:

I received the correct set yesterday. Qtan has made everything right.
Title: Re: Is Qtan a respectable vendor?
Post by: Quardah on Thu, 22 August 2013, 12:31:00: Quote from: Galaxy on Thu, 22 August 2013, 12:12:22
I should update this thread:

I received the correct set yesterday. Qtan has made everything right.

Told you he would fix that. No need to worry, it's pretty hard to sell stuff on the internet with the distance between buyer and seller :p
Title: Re: Is Qtan a respectable vendor?
Post by: Mamajam on Thu, 22 August 2013, 17:48:30: Quote from: Galaxy on Thu, 22 August 2013, 12:12:22
I should update this thread:

I received the correct set yesterday. Qtan has made everything right.

When you get the caps on, can you post some pictures. I would love to see that set with real lightings.
Title: Re: Is Qtan a respectable vendor?
Post by: Galaxy on Thu, 22 August 2013, 19:31:10: Well my lighting is pretty crappy but here's a photo of it.

(http://i.imgur.com/8HzGW3H.jpg)

All I have is a phone cam but I'll try and get a picture of it under better lighting later.

Edit: My girlfriend loves these caps, she's been gushing about them all day.
Title: Re: Is Qtan a respectable vendor?
Post by: Mamajam on Thu, 22 August 2013, 20:12:47: Quote from: Galaxy on Thu, 22 August 2013, 19:31:10
Well my lighting is pretty crappy but here's a photo of it.

Show Image
(http://i.imgur.com/8HzGW3H.jpg)

All I have is a phone cam but I'll try and get a picture of it under better lighting later.

Edit: My girlfriend loves these caps, she's been gushing about them all day.

Thanks, they look really good!
Title: Re: Is Qtan a respectable vendor?
Post by: rowdy on Thu, 22 August 2013, 21:55:09: Congratulations on a successful resolution - qtan's the man! :)
Title: Re: Is Qtan a respectable vendor?
Post by: dmbr on Fri, 23 August 2013, 19:22:34: He sold me dud zinc key caps twice...v1 and v2.

Coating came off in a week and both were far too loose for either of my keyboards' switches.

His fault? Maybe. I never asked for a return or refund though.

Otherwise he's been a fine seller.
Title: Re: Is Qtan a respectable vendor?
Post by: rowdy on Sat, 24 August 2013, 03:42:49: Quote from: dmbr on Fri, 23 August 2013, 19:22:34
He sold me dud zinc key caps twice...v1 and v2.

Coating came off in a week and both were far too loose for either of my keyboards' switches.

His fault? Maybe. I never asked for a return or refund though.

Otherwise he's been a fine seller.

Not necessarily speaking out in his defence, however I understand that metal key caps are difficult to get to fit properly at the best of times. Might just have been bad luck twice in a row.