This happened a while ago to another poster (can't remember who at the moment) where he was accidentally sent a much more expensive board than he ordered. He asked the same question, and he also was leaning towards keeping it. Long story short, he got absolutely blasted by the community, and elitekeyboards was pretty unhappy about it as well, talking about theft and pressing charges.
Most important is the layout. If you don't think you'll get used to it then there's no point in keeping it and shelling out extra $ even if every time you type you get mini orgasms.
I've attempted to do the right thing several times, and each time, The retailer are the ones too lazy to fix THEIR problem... and you end up having to waste your time doing all the communication, and getting super slow responses
EK should just suck it up.Show Image(http://www.cute-factor.com/images/smilies/onion_custom/th_aji.gif)
I've attempted to do the right thing several times, and each time, The retailer are the ones too lazy to fix THEIR problem... and you end up having to waste your time doing all the communication, and getting super slow responses
EK should just suck it up.Show Image(http://www.cute-factor.com/images/smilies/onion_custom/th_aji.gif)
i've found that true for small items where the cost of shipping outweighs the trouble of returning/restocking. but for expensive items, the vendor definitely wants to fix it.
"super slow responses".... is 7 hours of delay during the middle of the night on a holiday.... really?
I've attempted to do the right thing several times, and each time, The retailer are the ones too lazy to fix THEIR problem... and you end up having to waste your time doing all the communication, and getting super slow responses
EK should just suck it up.Show Image(http://www.cute-factor.com/images/smilies/onion_custom/th_aji.gif)
What's the cost to ship the board back to the US and for EK to ship a board out to you? It's probably huge...at least close to the cost of one FC660. My money is on EK telling you to keep the board.
Shipping costs were ~50$, it was quite painful to see that on my EK receipt when the keyboard I ordered was 89$.
They told me they'd reimburse the shipping costs, it's not money out of my pocket never to be seen again. In that case though, they're just earning 50$ if I send it back.
Come to think of it, I don't believe it'd be significantly cheaper if I ordered a Das from Germany or a Filco from UK, transfer costs seems to be about the same no matter the currency.
What's the cost to ship the board back to the US and for EK to ship a board out to you?
Nobody sells high end mech boards in greece x_x?Nope, most stores that have mechanical keyboards have either couple of Razer Blackwidows or a couple of Corsairs and that's it.
oh wow, I completely forgot about the customs duty / VAT issue here.
that changes things a lot, at least it would for me. now I really hope that my order will be fine!
What good would rage bring though? Wouldn't bring our correct stuff any sooner :)
Eh, as long as everything gets sort out... An overseas company with 7hrs timezone difference isn't the easiest medium, but eventually we're getting what we ordered :)
What good would rage bring though? Wouldn't bring our correct stuff any sooner :)
Eh, as long as everything gets sort out... An overseas company with 7hrs timezone difference isn't the easiest medium, but eventually we're getting what we ordered :)
What we should get with some rage when this happens is to get the companies to get used to compensate us for their mistakes when it takes our time.
Eventually you will get what you PAYED, the have your money, they make a mistake, you got nothing.
I mean, i buy something at some price and agree to get it in a given time, because i want or need it on that time, not in two months, it's even possible that the item gets devaluated in the meantime. I think we customers should be compensated for that, free total shipping cost as a minimal standard.
oh wow, I completely forgot about the customs duty / VAT issue here.
that changes things a lot, at least it would for me. now I really hope that my order will be fine!
afaik you only have to pay that if it's goods you've bought, gifts should be exempt, and I'd say that anything other than what you paid for should be labeled as a gift. For instance juggling misplaced orders like here.
dunno what the actual law states, though, but from what I've heard if you want to make sure that a gift is not mistaken for something else you could just add a friendly note saying "thanks for letting me borrow this" or something, regardless of whether you borrowed it or not. However, vendors caught doing this can get in trouble.
But I may be wrong, it's been a while since I had to keep track of it all.
oh wow, I completely forgot about the customs duty / VAT issue here.
that changes things a lot, at least it would for me. now I really hope that my order will be fine!
afaik you only have to pay that if it's goods you've bought, gifts should be exempt, and I'd say that anything other than what you paid for should be labeled as a gift. For instance juggling misplaced orders like here.
dunno what the actual law states, though, but from what I've heard if you want to make sure that a gift is not mistaken for something else you could just add a friendly note saying "thanks for letting me borrow this" or something, regardless of whether you borrowed it or not. However, vendors caught doing this can get in trouble.
But I may be wrong, it's been a while since I had to keep track of it all.
this gets very complicated, depending on the country that the item is being sent to. in my case, even if an item is sent to me as a 'gift' I will still be charged Customs duty & VAT (http://www.hmrc.gov.uk/customs/post/buying.htm#4).
not only that, but if the Customs Declaration filled in by EK is for the wrong item (the incorrect item, rather than the right order) then this gets more complicated.
Also, because this would be sent by 'standard postal services', the Customs duty and VAT must be paid before delivery of the item is completed.
So yeah, for me living in England, if this were to happen to me, it would be a massive problem. I have no idea how it works in Greece though...
What good would rage bring though? Wouldn't bring our correct stuff any sooner :)
Eh, as long as everything gets sort out... An overseas company with 7hrs timezone difference isn't the easiest medium, but eventually we're getting what we ordered :)
What we should get with some rage when this happens is to get the companies to get used to compensate us for their mistakes when it takes our time.
Eventually you will get what you PAYED, the have your money, they make a mistake, you got nothing.
I mean, i buy something at some price and agree to get it in a given time, because i want or need it on that time, not in two months, it's even possible that the item gets devaluated in the meantime. I think we customers should be compensated for that, free total shipping cost as a minimal standard.
But this all depends on the situation; often the seller has no control after the product has left their hands, and while I would say that it is up to them to make sure the customer gets the item, even if it gets lost in the mail, they can not be held responsible for a delay in delivery. As far as complaining when the company makes a mistake; this is all nice and well when dealing with big faceless corporations, but when you're dealing with smaller businesses you wish to deal with later then it would be in your best interest to not be a **** and go out of your way to make their day worse. Keep in mind that the person on the other end is also a human being and did not make the mistake on purpose.
oh wow, I completely forgot about the customs duty / VAT issue here.
that changes things a lot, at least it would for me. now I really hope that my order will be fine!
afaik you only have to pay that if it's goods you've bought, gifts should be exempt, and I'd say that anything other than what you paid for should be labeled as a gift. For instance juggling misplaced orders like here.
dunno what the actual law states, though, but from what I've heard if you want to make sure that a gift is not mistaken for something else you could just add a friendly note saying "thanks for letting me borrow this" or something, regardless of whether you borrowed it or not. However, vendors caught doing this can get in trouble.
But I may be wrong, it's been a while since I had to keep track of it all.
this gets very complicated, depending on the country that the item is being sent to. in my case, even if an item is sent to me as a 'gift' I will still be charged Customs duty & VAT (http://www.hmrc.gov.uk/customs/post/buying.htm#4).
not only that, but if the Customs Declaration filled in by EK is for the wrong item (the incorrect item, rather than the right order) then this gets more complicated.
Also, because this would be sent by 'standard postal services', the Customs duty and VAT must be paid before delivery of the item is completed.
So yeah, for me living in England, if this were to happen to me, it would be a massive problem. I have no idea how it works in Greece though...
Oh right, I forgot about the vital part; value. If the item is below a certain value then it is exempt, or you can mark a more expensive value below the limit and hope they don't find out. Most stores won't do this if you ask them to because they can get in major trouble for doing so.
vasouv have you spoken to EK about the customs/tax issue already?I don't think I have to, I didn't pay any other tax for my purchase. Nothing is mentioned in my Paypal receipt and the courier just dropped off the package this morning and left.
This happened a while ago to another poster (can't remember who at the moment) where he was accidentally sent a much more expensive board than he ordered. He asked the same question, and he also was leaning towards keeping it. Long story short, he got absolutely blasted by the community, and elitekeyboards was pretty unhappy about it as well, talking about theft and pressing charges.
So this happens on a regular basis?
This happened a while ago to another poster (can't remember who at the moment) where he was accidentally sent a much more expensive board than he ordered. He asked the same question, and he also was leaning towards keeping it. Long story short, he got absolutely blasted by the community, and elitekeyboards was pretty unhappy about it as well, talking about theft and pressing charges.
The principle is the same, regardless of the amount. As Gandhi said, "Even if you are a minority of one, the truth is the truth."
In my humble opinion, a company selling items for profit on a regular basis should have some budget allocated to cover for such mistakes. When individuals ship incorrectly and mistakes happen--there's no insurance for it, and those situations can be resolved on a case-by-case basis. You know if you got something like that from an individual, you should probably send it back / try to remedy the situation. But here, we're talking about a company selling expensive keyboards for quite a while now, and it was their shipping department that made the mistake. It's someone's fault on that side, and they have people PAID to do the shipping and sorting and all that, and you should not be responsible for it. Because you would also have to wait for your replacement board for a while, I assume, and also arrange a shipment for the one you have received. I think at some point a good customer service department would just say "we can eat $100 and you can keep the board". For them to pay for the shipping label to the keyboard's correct destination + pay for another label to ship you your proper keyboard with browns will probably approximately cover the difference in price between the topre board and your ordered board--and all the theoretical inconvenience.
If they sent you a $1000 keyboard when you paid for a $100 one, that'd be a different story of course.