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geekhack Community => Keyboards => Topic started by: Sanctum on Sun, 05 January 2014, 12:51:34

Title: Ducky Shine Not Registering Keys AGAIN
Post by: Sanctum on Sun, 05 January 2014, 12:51:34: I made a topic on this yesterday, but figured I would start anew because it was already "resolved" (see thread here: http://geekhack.org/index.php?topic=53059.0 (http://geekhack.org/index.php?topic=53059.0))

Just to recap on yesterday, several of the keys on the fifth row of the Shine were not working, all in an alternating order (the Shift, Z, X, etc row). NOW, the third row of keys are not working in the exact same pattern (Tab, Q, W, etc row). Specifically Q, E, T, U, O, [{, \|, End, and Left CNTRL at the bottom.

The problem somehow resolved itself after being shut off for a period of time yesterday, but the keys CLEARLY work. So I was hoping that one of you would be familiar with an extremely odd setting on the keyboard to create these symptoms.

NOTE: It is still under warranty (only a month old) so it can go back - I am just convinced that it is not 'broken'.

Thanks a ton in advance!
Title: Re: Ducky Shine Not Registering Keys AGAIN
Post by: Sanctum on Sun, 05 January 2014, 15:59:12: ~ ~ ~
Title: Re: Ducky Shine Not Registering Keys AGAIN
Post by: Pacifist on Sun, 05 January 2014, 16:03:34: Don't bump your non classifieds posts, and don't bump posts that are less than 24 hrs old
Title: Re: Ducky Shine Not Registering Keys AGAIN
Post by: tbc on Sun, 05 January 2014, 16:05:01: have you contacted ducky cs yet?
Title: Re: Ducky Shine Not Registering Keys AGAIN
Post by: jonjonjon on Sun, 05 January 2014, 16:05:43: you could try updating the firmware if you don't have the newest. it says it resolves a couple motherboard compatibility issues. not this particular issues but you never know and i'd try it before doing a rma.
http://www.duckychannel.com.tw/en/firmware_updater.html

try turning n-key rollover off and see if that changes anything. have you tried hooking the keyboard up to another computer to rule out the computer being the problem?
Title: Re: Ducky Shine Not Registering Keys AGAIN
Post by: Sanctum on Sun, 05 January 2014, 16:12:13: Quote from: jonjonjon on Sun, 05 January 2014, 16:05:43
you could try updating the firmware if you don't have the newest. it says it resolves a couple motherboard compatibility issues. not this particular issues but you never know and i'd try it before doing a rma.
http://www.duckychannel.com.tw/en/firmware_updater.html

try turning n-key rollover off and see if that changes anything. have you tried hooking the keyboard up to another computer to rule out the computer being the problem?

I ran the firmware update earlier than did no good, but the DK9087 one that you posted seemed to work. And yes, I had plugged it in to other computers to yield the same problem. Thanks for the help!
Title: Re: Ducky Shine Not Registering Keys AGAIN
Post by: rowdy on Sun, 05 January 2014, 22:51:03: I've read of weird patterns of backlighting, or some keys not lighting up or staying lit, on a Shine 3, but not keys not registering at all.

Still sounds like a defective keyboard to me.
Title: Re: Ducky Shine Not Registering Keys AGAIN
Post by: Grendel on Sun, 05 January 2014, 23:26:15: Tried a factory reset yet ? Press & hold the two windows keys for 3s+.
Title: Re: Ducky Shine Not Registering Keys AGAIN
Post by: kolonelkadat on Mon, 06 January 2014, 00:26:43: just send it back. its not worth poking around and voiding the warranty imo

that unplugging it fixed the problem points to thermal related failure. which generally indicates micro fractures inside the chip or in the solder joints.
Title: Re: Ducky Shine Not Registering Keys AGAIN
Post by: demik on Mon, 06 January 2014, 00:28:12: Ducky sucky
Title: Re: Ducky Shine Not Registering Keys AGAIN
Post by: itzmeluigi on Mon, 06 January 2014, 00:44:45: Try keeping the cable connected to the computer and then connect the Shine3 with the computer on. If its only a month old though definitely RMA it.