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geekhack Community => Input Devices => Topic started by: keyfetish on Wed, 08 January 2014, 12:39:04

Title: anyway to repair kensington slimblade?
Post by: keyfetish on Wed, 08 January 2014, 12:39:04
i bought one off ebay and used it for about a year. now there's a problem moving the cursor up and down. i think over the course the year, when i remove the smudges around the sensor, i have broken the delicate red covering on the sensor. i think that is the main culprit why the sensor is not working properly now. is it beyond repair? has anyone encounter similar problem? before it was just a matter of removing the smudges and the problem is gone. now the surface is pristine clean yet it's not working properly.
i'm totally bummed. now kensington requires a sales receipt before sending out a replacement whereas before they didn't require one.
just how many people actually keep a sales receipt after a year of use anyways?
Title: Re: anyway to repair kensington slimblade?
Post by: terrpn on Wed, 08 January 2014, 23:12:56
mine is sitting at the office on my desk at the moment......., so can't answer your request

sorry to hear the bad news :-[
Title: Re: anyway to repair kensington slimblade?
Post by: Surnia on Fri, 10 January 2014, 02:05:38
Quote from: keyfetish on Wed, 08 January 2014, 12:39:04
i bought one off ebay and used it for about a year. now there's a problem moving the cursor up and down. i think over the course the year, when i remove the smudges around the sensor, i have broken the delicate red covering on the sensor. i think that is the main culprit why the sensor is not working properly now. is it beyond repair? has anyone encounter similar problem? before it was just a matter of removing the smudges and the problem is gone. now the surface is pristine clean yet it's not working properly.
i'm totally bummed. now kensington requires a sales receipt before sending out a replacement whereas before they didn't require one.
just how many people actually keep a sales receipt after a year of use anyways?

I do, its a 5 year warranty. I had mine replaced for a similar fault, except it was my horizontal sensor. vertical was fine, but horizontal slowly faded out over 2 weeks to zero. still could scroll though.
Title: Re: anyway to repair kensington slimblade?
Post by: berserkfan on Fri, 17 January 2014, 13:27:45
Quote from: Surnia on Fri, 10 January 2014, 02:05:38
Quote from: keyfetish on Wed, 08 January 2014, 12:39:04
i bought one off ebay and used it for about a year. now there's a problem moving the cursor up and down. i think over the course the year, when i remove the smudges around the sensor, i have broken the delicate red covering on the sensor. i think that is the main culprit why the sensor is not working properly now. is it beyond repair? has anyone encounter similar problem? before it was just a matter of removing the smudges and the problem is gone. now the surface is pristine clean yet it's not working properly.
i'm totally bummed. now kensington requires a sales receipt before sending out a replacement whereas before they didn't require one.
just how many people actually keep a sales receipt after a year of use anyways?

I do, its a 5 year warranty. I had mine replaced for a similar fault, except it was my horizontal sensor. vertical was fine, but horizontal slowly faded out over 2 weeks to zero. still could scroll though.

I"m sad to hear you've killed your slimblades... that's why I always clean my mice with q-tips. Ultimately these are 'precision instruments' and you don't want to make them less precise...