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geekhack Community => Other Geeky Stuff => Topic started by: Michael on Sun, 22 June 2014, 03:46:33
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Not sure what happened exactly, but been doing some googling and not finding any definitive answer as to why the forward and back buttons on my mouse are no longer functioning (they were earlier). It happens in all browsers, even windows explorer. I tried installing the Logitech software, thinking that might make windows recognize it again, but that didn't seem to do a thing.
Anyone had a similar issue?
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Maybe time for a new mouse? There's so many good mice out there for cheap right now, it might not even be worth the headache. The Anker Vertical Mouse is great if you don't game often.
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My MX Revo used to do that randomly. I just open device manager, unplug the mouse receiver, view>hidden devices, then start delete all entries in mouse and HID. Once done plug back in and turn on, it would be working again for X period.
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My MX Revo used to do that randomly. I just open device manager, unplug the mouse receiver, view>hidden devices, then start delete all entries in mouse and HID. Once done plug back in and turn on, it would be working again for X period.
Same thing happened to the in-laws computer with a Logitech wireless mouse, the middle click using the scroll wheel and back/forward stopped working. I've only had to do it once so far, but I went through the same process you described. Unplug the bluetooth adapter, go into Device Manager and delete the mouse, then plug it back in and all the buttons started working as expected.
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Maybe time for a new mouse? There's so many good mice out there for cheap right now, it might not even be worth the headache. The Anker Vertical Mouse is great if you don't game often.
It's a brand new mouse (Logitech G502). It's not the mouse, it's windows. I know this because I can still press them in the Logitech setup software to assign them to functions. It's just that windows is refusing to recognize those commands now for some reason.
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Have you tried turning it off and back on again?
My g700 was doing bizarre things every time i either allowed windows to sleep, or unplugged/replugged (or just "jiggled" the plug enough to interrupt the connection) the cable... and then one day i noticed it wasn't happening anymore (on sleep, haven't tried messing w/ the cord, since it's working how i expect now). No idea why!
... It's not the mouse, it's windows. I know this because I can still press them in the Logitech setup software to assign them to functions. It's just that windows is refusing to recognize those commands now for some reason.
It could still be logitech's software only working within itself, and it could be that windows is refusing to recognize whatever, because the logitech stuff isn't sending what windows expects to interpret...
(*disclaimer: i didn't mean to seem like i was defending windows... lol)
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Have you tried turning it off and back on again?
My g700 was doing bizarre things every time i either allowed windows to sleep, or unplugged/replugged (or just "jiggled" the plug enough to interrupt the connection) the cable... and then one day i noticed it wasn't happening anymore (on sleep, haven't tried messing w/ the cord, since it's working how i expect now). No idea why!
... It's not the mouse, it's windows. I know this because I can still press them in the Logitech setup software to assign them to functions. It's just that windows is refusing to recognize those commands now for some reason.
It could still be logitech's software only working within itself, and it could be that windows is refusing to recognize whatever, because the logitech stuff isn't sending what windows expects to interpret...
(*disclaimer: i didn't mean to seem like i was defending windows... lol)
Well, what's weird is that they were working fine when I first got the mouse and I didn't even have to install the logitech software. Then it just stopped. But the button presses do work in the software when you actually press them. That's not going to happen if the hardware doesn't work. So its definitely something that happened within windows. I will try unplugging it, and maybe putting it into a different USB slot so windows has to re-recognize it.
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Have you tried turning it off and back on again?
My g700 was doing bizarre things every time i either allowed windows to sleep, or unplugged/replugged (or just "jiggled" the plug enough to interrupt the connection) the cable... and then one day i noticed it wasn't happening anymore (on sleep, haven't tried messing w/ the cord, since it's working how i expect now). No idea why!
... It's not the mouse, it's windows. I know this because I can still press them in the Logitech setup software to assign them to functions. It's just that windows is refusing to recognize those commands now for some reason.
It could still be logitech's software only working within itself, and it could be that windows is refusing to recognize whatever, because the logitech stuff isn't sending what windows expects to interpret...
(*disclaimer: i didn't mean to seem like i was defending windows... lol)
Well, what's weird is that they were working fine when I first got the mouse and I didn't even have to install the logitech software. Then it just stopped. But the button presses do work in the software when you actually press them. That's not going to happen if the hardware doesn't work. So its definitely something that happened within windows. I will try unplugging it, and maybe putting it into a different USB slot so windows has to re-recognize it.
Have you tried turning it off and back on again?
My g700 was doing bizarre things every time i either allowed windows to sleep, or unplugged/replugged (or just "jiggled" the plug enough to interrupt the connection) the cable... and then one day i noticed it wasn't happening anymore (on sleep, haven't tried messing w/ the cord, since it's working how i expect now). No idea why!
... It's not the mouse, it's windows. I know this because I can still press them in the Logitech setup software to assign them to functions. It's just that windows is refusing to recognize those commands now for some reason.
It could still be logitech's software only working within itself, and it could be that windows is refusing to recognize whatever, because the logitech stuff isn't sending what windows expects to interpret...
(*disclaimer: i didn't mean to seem like i was defending windows... lol)
Well, what's weird is that they were working fine when I first got the mouse and I didn't even have to install the logitech software. Then it just stopped. But the button presses do work in the software when you actually press them. That's not going to happen if the hardware doesn't work. So its definitely something that happened within windows. I will try unplugging it, and maybe putting it into a different USB slot so windows has to re-recognize it.
Are they assigned to mouse button 4 and 5 in Logitech software? Can you post a screenshot of your button configuration screen?
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Have you tried turning it off and back on again?
My g700 was doing bizarre things every time i either allowed windows to sleep, or unplugged/replugged (or just "jiggled" the plug enough to interrupt the connection) the cable... and then one day i noticed it wasn't happening anymore (on sleep, haven't tried messing w/ the cord, since it's working how i expect now). No idea why!
... It's not the mouse, it's windows. I know this because I can still press them in the Logitech setup software to assign them to functions. It's just that windows is refusing to recognize those commands now for some reason.
It could still be logitech's software only working within itself, and it could be that windows is refusing to recognize whatever, because the logitech stuff isn't sending what windows expects to interpret...
(*disclaimer: i didn't mean to seem like i was defending windows... lol)
Well, what's weird is that they were working fine when I first got the mouse and I didn't even have to install the logitech software. Then it just stopped. But the button presses do work in the software when you actually press them. That's not going to happen if the hardware doesn't work. So its definitely something that happened within windows. I will try unplugging it, and maybe putting it into a different USB slot so windows has to re-recognize it.
Huh. Well, assuming the hardware didn't break (doesn't seem to be the case), we can assume that the same signal is being sent from the device, whether logi-driver or no logi-driver. If the logitech software correctly recognizes the same signal that windows spontaneously stopped recognizing, i'd guess something is indeed wrong w/ windows (which isn't all that strange!).
Do you have a lot of other usb devices?
Did any M$ updates happen around that time? A power surge/flicker perhaps?
I think the re-recognition on alternate port is a good troubleshooting step. If it works, it might have been just a random gremlin. If it doesn't... it might be the whole usb channel on the mobo, or perhaps windows' usb functionality went weird for some reason, or only on specific ports (such as perhaps a power issue while an important file was active or being modified). It could even be some strange effects from a rogue or zombie process, interfering w/ how windows communicates with the mouse and/or usb devices, and/or the logitech software (is it intercepting the signal prior to OS, or is the OS delivering the mouse signal to the logitech software?) which somehow doesn't affect the logitech software functionality.
Part of the issue of mine, was that, after awakening or replugging, it would show the correct profile and binds set in logitech software, but when i'd either middle click, or use my relocated middle click thumb button while not on the logitech software UI window, it would open windows search... which was not visible in any of the settings i could find. My settings showed middle button and thumb button should be middle click, but it was doing something else. It might have simply been loading the wrong profile (g700 has a default "productivity" profile w/ some different binds... and you can only use on the fly dpi-shift in wired mode), although i'm not sure why that would happen, because i pretty much exclusively use just one, and pretty much never use the productivity settings.
For what it's worth, i've also had some occasional issues w/ my wireless 360 controller receiver spontaneously going weird (which could indicate a windows usb issue, or a usb power issue), and having to either reboot or re-discover the hardware... the wireless receiver would go wrong, but it would still work automatically w/ the play and charge cable (which i almost always use, since my battery pack no longer holds a charge for more than an hour of gameplay).
Of course, this is all just speculation and anecdote, and may be entirely irrelevant to your particular issue.
If all else fails, reboot, test, uninstall/reboot/reinstall, reboot, retest. If it's still messed up, try any other usb device in the same ports your mouse was not successfully using, to verify the ports work with other devices. If none of that works, scream at it a few times, then go smoke a bowl and forget about it for an hour or so, then go reboot and check it again (lol).
If it refuses to cooperate, gently remove the device from the system (both hard and soft), store it somewhere safe and out of sight, and take another break. Then contact logitech. :)
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I haven't had this problem before, but some stuff to try:
- Go to Services in Administrative Tools and restart the Human Interface Device Access service
- Go to Device Manager via Control Panel and uninstall all drivers for mouse devices.
- Try using something like Driver Sweeper (dunno what people use nowadays) to completely nuke the mouse drivers
- Not sure if the extra mouse buttons will work in Windows Safe Mode, but try booting up in Safe Mode and see if they still work. If so, then maybe there's some other app/util that's causing interference.
Do you happen to have another mouse you can try out with your same PC? Or another PC to try this mouse on? Just to narrow down the issue to see if it is with Windows/drivers/etc for that one PC and not the mouse.