I was too chicken to order, glad I didn't.
Hope you get your cash back.
So it was too good to be true? Methinks they intended to give 10% off so probably system did just that?
Ordered a TKL and two with TK, got charged the appropriate amount ($43.45).
Payment still verifying on AliExpress' side though, my CC only got charged the sale amount.
Others on reddit have also been getting the error where they are being charged the full amount, I think you have to empty your cart and put the items back in.
If I was the seller I would cancel and apologize. 99% off is seriously too big a mistake. I'm not wishing anyone who bought ill; I just don't want to be reading about disputes and filing complaints and all kinds of bad stuff in a few months time. The emotional energy involved in disputes is not worth the time.
I sent some inquires about having the difference between the sale and normal price being refunded and got no response. Decided to just request cancellation, 30 seconds later seller accepts. At least get my $120 back now.
tl;dr getting money back after screw-up (either system or personal) :thumb:
I sent some inquires about having the difference between the sale and normal price being refunded and got no response. Decided to just request cancellation, 30 seconds later seller accepts. At least get my $120 back now.
tl;dr getting money back after screw-up (either system or personal) :thumb:
Well that's reality for you. Seller will always act in his best interests. That 99% discount, I don't know if it was true or not and won't know until at least a few weeks from now.
You did the right thing in getting your money back. If seller'd failed to honor a 10% discount credit card companies will take your side. If you filed a claim saying seller promised a 99% discount, I seriously don't think the credit card company would have taken you seriously unless you had good quality screenshots and saved files of every step of the buying process to show that it was not just a single mistranslation or typo.
But are you sure that the $120 price never appeared at any step of your buying? Sounds too scary. I'd hate to buy from Aliexpress (never done that before) at a certain discounted website price, only to find at the last minute that my credit card is being charged a different (far higher) amount!!
OK, if you read details all the way, does it mean that ONLY AFTER the whole thing was concluded, did you see that higher price of $120? When did you start seeing that price? Or was it afterwards when your credit card company sent an email saying a $120 payment had been made (Singapore banks sometimes do that with their credit cards)? I'm trying to figure these things out. If Aliexpress is bad at protecting customers from (sometimes these are genuine mistakes), then I want to be careful about doing business with them going forward.
I found out it was about 120 after I had paid. I think it came up with your payment of 120 has been successful. I don't recall seeing the price in the card payment area (which was separate to the checkout)
Now for the rest, i was one of the people who successfully went through the purchase at the 99% off rate and my order status went from "verifying" to "awaiting shipment" so i'm regularly checking my statement and a payment for the proper amount was charged to my card on the 11th and nothing since and i'm now still waiting for shipment (if it even happens)
I'm really not getting my hopes up for this as i also think this was some sort of human error but i can at least try and so far besides processing time everything seems okay and i will keep this thread updated with my status.
If anyone has questions feel free to ask me.
I just got an email saying my order has been shipped.
Show Image(http://i.imgur.com/Ew3NXWi.jpg)
I am v happy for everyone. Looks like Amazon has some serious competition!
(You can always see how competitive Chinese businesses are by the level of rhetoric the US uses.)
I also ignore Amazon for pretty much everything.
I'm pretty sure everything they had was 99% off, like there were $4000 chandeliers 99% off or something (Not 100% sure about this since I just heard it on reddit, haven't got anything to back the chandelier claim but for everything being 99% off I'm pretty certain)
So in case everyone isn't up to date on what's going on with this on the reddit side of things.
Apparently someone had their order canceled for their single keyboard order and now the seller has seemed to have deleted their Ali account.
When you try to access their store page you're greeted with "Sorry, your search 'Langui Li' did not match any products. Please try again." and when you try to view the current product page you're met with a 404 error.
Here's the links to the snapshot for anyone wanting to try for themselves
TKL
http://www.aliexpress.com/snapshot/6326763499.html
Fullsize
http://www.aliexpress.com/snapshot/6326763502.html
I'm going to attempt to contact someone from Ali instead of the seller (since i can't now) and see what's going on.
I'm also watching this. It's when things go wrong that the measure of a retailer is found.
You order is currently frozen, due to the sellers suspicious trading activities.So yeah...
We have suspended this seller’s account because we have detected unsafe trading activities. We have therefore requested the seller to provide sufficient evidence, such as shipping documents and certificates which they must provide within 3 business days (not calendar days).
If the seller fails to provide any evidence within 3 business days, we will issue you with a full refund. In the event the seller does provide evidence, it could take about 15 business days for the case to be resolved.
We apologize for this inconvenience. At AliExpress, we are committed and always taking steps in improving our customers shopping experience and to the protection of both the buyer’s and seller’s interests.
Your understanding and cooperation are highly appreciated.
QuoteYou order is currently frozen, due to the sellers suspicious trading activities.So yeah...
We have suspended this seller’s account because we have detected unsafe trading activities. We have therefore requested the seller to provide sufficient evidence, such as shipping documents and certificates which they must provide within 3 business days (not calendar days).
If the seller fails to provide any evidence within 3 business days, we will issue you with a full refund. In the event the seller does provide evidence, it could take about 15 business days for the case to be resolved.
We apologize for this inconvenience. At AliExpress, we are committed and always taking steps in improving our customers shopping experience and to the protection of both the buyer’s and seller’s interests.
Your understanding and cooperation are highly appreciated.
This is really awesome. These guys are more accountable, pro active and responsible than any Chinese entity I've ever known. Automatic refund without having to jump through hoops?Just to confirm, my order was frozen as well.
When you guys get back your money (and as long as there are no further problems) I will be soooo buying on aliexpress.
This is really awesome. These guys are more accountable, pro active and responsible than any Chinese entity I've ever known. Automatic refund without having to jump through hoops?Just to confirm, my order was frozen as well.
When you guys get back your money (and as long as there are no further problems) I will be soooo buying on aliexpress.
Maybe it was an AliExpress stunt from the start to make people to trust them!
lol jk, like i've said before, at least 15-20 people bought from them on a weekly basis at my last job and no one ever had any problems other than shipping time.
It'll be a good site for us that aren't in North America anymore (or at least me cause i don't know many sources in Japan yet)
I didn't have hope that I'd get it, but I received a confirmation that my order has been closed.
Yeah mine's closed as well, and they're processing the refund money.I didn't have hope that I'd get it, but I received a confirmation that my order has been closed.
The most important question: what does closed mean?
You're getting your money back, and without too much trouble I hope?