geekhack

geekhack Community => Keyboards => Topic started by: a.justin.wong on Thu, 01 January 2015, 00:48:37

Title: Ducky Shine NA RMA
Post by: a.justin.wong on Thu, 01 January 2015, 00:48:37: Just wondering if any one in Canada or US know what the RMA process is like for Ducky Shine in North America

I have a Shine 3 waiting for me to pickup on the weekend, but had so much bad luck with my keyboards lately......... "Broken caps on my G710 and then having to return a defective Trigger Z after 2 days" According to Ducky's website, if anything should happen I bring it back to NCIX and they start a RMA claim for me. But how long is the process? Where is the service center? Who pays for the Shipping? If it is Asia, that will take forever.

I stopped by my local NCIX after returning the Z and the sales guy knew nothing about this.... Said that the guy who should know is not around, so please if anyone has dealt with Ducky Shine RMA in Canada or US be hook it up.

Also

Happy New Year To You ALL :thumb:
Title: Re: Ducky Shine NA RMA
Post by: a.justin.wong on Thu, 01 January 2015, 05:24:46: Never mind just found out that that NA RMA is in CAli

But if anyone knows where I can score a Ducky 4 Year of the Horse spacebar for this for this Horse baby that would be sweet

Thanks
Title: Re: Ducky Shine NA RMA
Post by: Blaklyte on Thu, 01 January 2015, 08:23:08: I had to contact NCIX yesterday actually because my ducky shine 3 didn't come with the alternate space bar and I really don't like the snake space bar. They said they will try to get one to me but I don't have my hopes too high. If they can't find the alternate space bar and send it I might actually send the keyboard back.
Title: Re: Ducky Shine NA RMA
Post by: faceyourfaces on Thu, 01 January 2015, 11:22:11: Quote from: Blaklyte on Thu, 01 January 2015, 08:23:08
my ducky shine 3 didn't come with the alternate space bar

I believe they stopped shipping the Shine 3 with alternate spacebars a little while back.
Title: Re: Ducky Shine NA RMA
Post by: a.justin.wong on Thu, 01 January 2015, 17:46:11: Quote from: Blaklyte on Thu, 01 January 2015, 08:23:08
I had to contact NCIX yesterday actually because my ducky shine 3 didn't come with the alternate space bar and I really don't like the snake space bar. They said they will try to get one to me but I don't have my hopes too high. If they can't find the alternate space bar and send it I might actually send the keyboard back.

Had similar experiences with NCIX in the past, as few times I thought they had sold me an open box item, but to their defense Ducky website does not state that an extra spacebar is included in Accessories:
I had also thought an extra bar was included from all the reviews online, but was really looking for a Shine 4 Horse space bar and not the Ducky logo one.
Title: Re: Ducky Shine NA RMA
Post by: 00zeRO on Fri, 02 January 2015, 06:57:30: Quote from: faceyourfaces on Thu, 01 January 2015, 11:22:11
Quote from: Blaklyte on Thu, 01 January 2015, 08:23:08
my ducky shine 3 didn't come with the alternate space bar

I believe they stopped shipping the Shine 3 with alternate spacebars a little while back.
Confirmed: those spacebars are no longer shipped with Shine 3's, however we have them available on MechanicalKeyboards.com while supplies last:

http://mechanicalkeyboards.com/shop/index.php?l=product_detail&p=1010

Even though it says out of stock, I am sure we have a few lying around...
Title: Re: Ducky Shine NA RMA
Post by: a.justin.wong on Sat, 03 January 2015, 04:10:02: Hey 00zeRO do you think that your store will be getting some extra Ducky 4 horse spacebars later.
Title: Re: Ducky Shine NA RMA
Post by: 00zeRO on Mon, 05 January 2015, 11:00:43: Quote from: a.justin.wong on Sat, 03 January 2015, 04:10:02
Hey 00zeRO do you think that your store will be getting some extra Ducky 4 horse spacebars later.

Possibly