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geekhack Community => Keyboards => Topic started by: stareckiy on Sat, 03 January 2015, 07:01:39

Title: Razer Blackwidow Tournament 2014 not detected
Post by: stareckiy on Sat, 03 January 2015, 07:01:39

That happened at new year's night, when I was playing games with friends. The keyboard just turned off, I've exited game and Razer Synapse asked for an update, I updated it and nothing happened, keyboard wasn't recognized. I reconnected it to another usb-ports, some times it gave a sound like device is connected and keyboard lighted up pale, some times not. Every time I reconnect the keyboard to computer, it heats up in the right part of it. Asking for advices.

Title: Re: Razer Blackwidow Tournament 2014 not detected
Post by: stareckiy on Sat, 03 January 2015, 07:40:55

bump

Title: Re: Razer Blackwidow Tournament 2014 not detected
Post by: Altis on Sat, 03 January 2015, 11:13:03

No idea what it could be. Have you tried connecting it to another computer?

Sounds like something might've gone really wrong inside the board. Might be worth opening up and having a look.

Title: Re: Razer Blackwidow Tournament 2014 not detected
Post by: Fragil1ty on Sat, 03 January 2015, 11:27:24

Quote from: stareckiy on Sat, 03 January 2015, 07:01:39

That happened at new year's night, when I was playing games with friends. The keyboard just turned off, I've exited game and Razer Synapse asked for an update, I updated it and nothing happened, keyboard wasn't recognized. I reconnected it to another usb-ports, some times it gave a sound like device is connected and keyboard lighted up pale, some times not. Every time I reconnect the keyboard to computer, it heats up in the right part of it. Asking for advices.

Is it new? If so, I'd try and return it as faulty and get a replacement, probably the best and more viable route to be honest.

Title: Re: Razer Blackwidow Tournament 2014 not detected
Post by: Geroximo on Sat, 03 January 2015, 11:35:55

If you still have warranty, you can easily return it and get a new one.
Razer is very generous with their replacement policy. They have to. You cannot sell inferior hardware with cloud spyware AND have a ****ty support.

Title: Re: Razer Blackwidow Tournament 2014 not detected
Post by: stareckiy on Sat, 03 January 2015, 14:15:08

Yes, I tried to connect it to another computer and it wasn't detected. I think the problem might be in firmware, but can't reinstall it, cuz can't find firmware for razer blackwidow te 2014. There is a problem to use warranty as I've bought the keyboard in another country.

Title: Re: Razer Blackwidow Tournament 2014 not detected
Post by: fuzzybaffy on Sat, 03 January 2015, 14:55:07

I actually had the same problem (with the regular Blackwidow Ultimate, not TE), and I think a re-start fixed it. Have you tried that?

Title: Re: Razer Blackwidow Tournament 2014 not detected
Post by: stareckiy on Sat, 03 January 2015, 15:01:34

Computer restart? Ofc I tried, I even reinstalled windows7, but that was useless.

Title: Re: Razer Blackwidow Tournament 2014 not detected
Post by: stareckiy on Sun, 04 January 2015, 08:30:57

bump

Title: Re: Razer Blackwidow Tournament 2014 not detected
Post by: Khers on Sun, 04 January 2015, 10:10:08

.

Title: Re: Razer Blackwidow Tournament 2014 not detected
Post by: stareckiy on Mon, 05 January 2015, 08:46:24

Well, razer support told I should exchange my keyboard. Ty all for advices

Title: Re: Razer Blackwidow Tournament 2014 not detected
Post by: Mountain Man on Mon, 05 January 2015, 15:00:54

Sounds like the kind of "quality" I've come to expect from Razer.  Their products tend to develop faults within 12-months and rarely last more than 2-years.  My advice is to get a refund, if possible, and buy a different brand.