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geekhack Community => Ergonomics => Topic started by: vatin on Tue, 03 March 2015, 22:46:36

Title: Unregcognisable USB Device from Kinesis Advantage
Post by: vatin on Tue, 03 March 2015, 22:46:36

Out of the blue, my Windows 7 computer produce notification that USB Device was unregnisable and my Kinesis Advantage stops working. Any idea?  Thanks. The keyboard is about 3 years old.

Title: Re: Unregcognisable USB Device from Kinesis Advantage
Post by: SonOfSonOfSpock on Tue, 03 March 2015, 23:55:30

I don't have any direct advice, but I've heard that Kinesis has good customer support. Even if it is out of warranty I'd suggest trying them.

Title: Re: Unregcognisable USB Device from Kinesis Advantage
Post by: pnutster on Wed, 04 March 2015, 09:08:28

Hi,

Not sure if this is the case for you, but could it be a USB 3 issue?

From the Kinesis site, Specifications tab: https://www.kinesis-ergo.com/shop/advantage-for-pc-mac/ (https://www.kinesis-ergo.com/shop/advantage-for-pc-mac/)

Quote

IMPORTANT USB 3.0 NOTE: Advantage keyboard’s currently do not work on most Windows 7 computers which have USB 3.0 ports, even if they also have USB 2.0. This problem does not exist in other operating systems, including Windows 8, Mac & Linux. In some cases bios settings can be tweaked to fix the Windows 7 problem see Troubleshooting-Advantage Keyboard. If you are unable to fix the problem, contact Kinesis Technical Support about a cable conversion kit (no charge within 60 days of purchase, though international shipping charges may apply). Email techsupport@kinesis.com, or call 800-454-6374 (option 2) 8am – 4:30pm, M-F.