geekhack
geekhack Community => Keyboards => Topic started by: TommY.KillER on Mon, 10 August 2015, 11:31:11
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Hello,
I don't know where else than on a keyboard forum I should ask, so I hope you'll be able to help me.
I've bought Tesoro TS-G5NFL mechanical keyboard in January this year. It's my first mechanical keyboard, it has blue Kalih switches and I really like it.
It's been working just fine with and without official drivers on various computers. Yesterday, however, it suddenly stopped responding.
What doesn't work: Any form of input (even in BIOS; it worked in BIOS before), Num/Caps/Scroll lock keys, cursor keys, Esc key, F-keys, Win key, functional key (Fn) with Num 2 and Num 8 (backlight intensitiy change), Fn with Ins and Del (NKRO and 6KRO), built-in USB hub
What does work: Backlight (and changing of its colour via keyboard's app), Fn key, Media keys (mute, volume, play, skip; Fn+F1-F6), changing profiles (Fn+F8-F12), Num/Caps/Scroll lock indicators (tested with second keyboard plugged in), programmable thumb keys for macros.
What solutions have I tried without success: Plugging the keyboard into various USB ports, reinstalling keyboard drivers, uninstalling drivers and restarting, restarting in safe mode, plugging keyboard to a different computer (Windows 7), switching between NKRO to 6KRO (the key combination didn't work).
Should I try to get my keyboard changed when it's still under warranty or are there another options?
Thank you.
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If they keyboard is showing the same symptoms when connected to multiple computers, then you're certainly dealing with defective hardware. Contact the manufacturer and initiate a warranty claim. Be sure to have a copy of your purchase invoice in case they ask for it.