geekhack

geekhack Community => Off Topic => Topic started by: Hexterdude on Fri, 22 April 2016, 10:59:07

Title: Sold a cap, buyer wants partial refund and keep cap
Post by: Hexterdude on Fri, 22 April 2016, 10:59:07
Hey so I sold a cap and the buyer waits nearly a month to request a refund. Not only that he opens a dispute claiming its damaged and wants a partial refund in which he keeps a majority of the money AND keeps my cap. I'm not one for witch hunts but this is clearly a scam or someone trying to screw me over. Any advice?
Title: Re: Sold a cap, buyer wants partial refund and keep cap
Post by: FLFisherman on Fri, 22 April 2016, 11:01:05
Quote from: Hexterdude on Fri, 22 April 2016, 10:59:07
Hey so I sold a cap and the buyer waits nearly a month to request a refund. Not only that he opens a dispute claiming its damaged and wants a partial refund in which he keeps a majority of the money AND keeps my cap. I'm not one for witch hunts but this is clearly a scam or someone trying to screw me over. Any advice?

Submit all relevant documentation to PayPal. Tell them that the package was delivered over a month ago and that no immediate complaints were made. If you had a timestamp of the cap, send that to PayPal as well. It shows just what the cap looked like before you sent it to the buyer.
Title: Re: Sold a cap, buyer wants partial refund and keep cap
Post by: beehatch on Fri, 22 April 2016, 11:02:34
Tell us who it is because that's scammin' shenanigans right thur.
Title: Re: Sold a cap, buyer wants partial refund and keep cap
Post by: 1swt2gs on Fri, 22 April 2016, 11:13:57
Good luck, PayPal unfortunately usually sides with buyers, but to me it seems like claim is very unwarranted.
Title: Re: Sold a cap, buyer wants partial refund and keep cap
Post by: romevi on Fri, 22 April 2016, 11:16:11
Quote from: 1swt2gs on Fri, 22 April 2016, 11:13:57
Good luck, PayPal unfortunately usually sides with buyers, but to me it seems like claim is very unwarranted.

It varies. I've heard both seller and buyer horror stories.

Sounds like a scam, or the guy totally blanked. What's the reason? If s/he didn't contact you until now, PayPal may have reason to side with you.
Title: Re: Sold a cap, buyer wants partial refund and keep cap
Post by: nubbinator on Fri, 22 April 2016, 11:19:52
Might be worth seeing if PayPal will let you require the buyer to send it back to and receive a full refund if the documentation doesn't work.

Quote from: romevi on Fri, 22 April 2016, 11:16:11
More
Quote from: 1swt2gs on Fri, 22 April 2016, 11:13:57
Good luck, PayPal unfortunately usually sides with buyers, but to me it seems like claim is very unwarranted.

It varies. I've heard both seller and buyer horror stories
.

Sounds like a scam, or the guy totally blanked. What's the reason? If s/he didn't contact you until now, PayPal may have reason to side with you.

Could also be some weird protest against aftermarket markup.
Title: Re: Sold a cap, buyer wants partial refund and keep cap
Post by: jerue on Fri, 22 April 2016, 11:19:58
Fisherman has it right. Send all info to paypal, work with them to the best of your ability.

When you make your invoices, do you write out a Terms of Agreement? I always do this with my invoices just to be safe (return policy, and if damaged/dead/broken ON ARRIVAL, PM me on geekhack/wherever I sold the item); have not had an issue but may be something to consider in the future should something need to be looked at via PayPal.
Title: Re: Sold a cap, buyer wants partial refund and keep cap
Post by: Waateva on Fri, 22 April 2016, 11:20:35
Quote from: romevi on Fri, 22 April 2016, 11:16:11
Quote from: 1swt2gs on Fri, 22 April 2016, 11:13:57
Good luck, PayPal unfortunately usually sides with buyers, but to me it seems like claim is very unwarranted.

It varies. I've heard both seller and buyer horror stories.

Sounds like a scam, or the guy totally blanked. What's the reason? If s/he didn't contact you until now, PayPal may have reason to side with you.

That's what I was thinking.  If the buyer had brought it up right away or even a week or two after it might be seen as more legit to PayPal, but a month later?
Title: Re: Sold a cap, buyer wants partial refund and keep cap
Post by: redbanshee on Fri, 22 April 2016, 11:21:33
Quote from: beehatch on Fri, 22 April 2016, 11:02:34
Tell us who it is because that's scammin' shenanigans right thur.

This.

I have had to deal with this in multiple occasions with my job(s). I was told by Paypal to take time stamped photos of the items I ship out, the packaging and the condition of the item. Doing that on high dollar items has led to paypal siding with us a few times. Also you need to insure the packages and get them signed for.
Title: Re: Sold a cap, buyer wants partial refund and keep cap
Post by: rurushu on Fri, 22 April 2016, 11:28:56
Quote from: redbanshee on Fri, 22 April 2016, 11:21:33
Quote from: beehatch on Fri, 22 April 2016, 11:02:34
Tell us who it is because that's scammin' shenanigans right thur.

This.

I have had to deal with this in multiple occasions with my job(s). I was told by Paypal to take time stamped photos of the items I ship out, the packaging and the condition of the item. Doing that on high dollar items has led to paypal siding with us a few times. Also you need to insure the packages and get them signed for.

this is what I did, sold a keyboard to a Middle East GH'er and took pictures of the keyboard before and after wrapping, including the final package.
Not being paranoid, but as a mean to protect yourself especially to those buyers you never met/ seen before in the forum.

But luckily my case is a good one, no complaints or whatsoever, hope you can get this sorted out ok man.
Title: Re: Sold a cap, buyer wants partial refund and keep cap
Post by: tp4tissue on Fri, 22 April 2016, 11:34:29
which cap?
Title: Re: Sold a cap, buyer wants partial refund and keep cap
Post by: beehatch on Fri, 22 April 2016, 11:40:41
Quote from: nubbinator on Fri, 22 April 2016, 11:19:52
Could also be some weird protest against aftermarket markup.

Nothing like a good protest with a side of scamming.
Title: Re: Sold a cap, buyer wants partial refund and keep cap
Post by: noisyturtle on Fri, 22 April 2016, 23:01:47
**** no - sales are final. This person is a grade F scammer.

And wants to keep the cap? :))