geekhack
geekhack Community => Keyboards => Topic started by: ManicMatt1125 on Sat, 27 August 2016, 17:54:50
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Here is my ordeal.
It seems that anyone who ordered an assembled board has been waiting for years. Me included.
Part Orders or Group buys are promptly filled, giving the allusion of a legitimate business.
At this point, I simply want him to acknowledge my order, and offer either a refund, or ship me the parts. I'm sure I can learn how to assemble it, or have someone stateside do so.
I placed my order February 7th 2015, and paid in full the same day. I understood from the beginning that he has a long turnaround time, and was willing to wait a year plus. After I placed my order, I made my first attempt to call him, June 2015. I was able to reach him on his cell phone, and he stated that there was an issue with the case and/or PCB and it would be another few months. I told him thank you for the update. I proceeded to contact him again around October 2015, for another update. This time, despite my repeated attempts at calling both his cell and skype, I was unable to get a hold of him. I tried to email him, and open a ticket up on his website, all to no avail. I tried this several times a month from October until March this year. My problem with this is not the wait time. I understand custom orders take a while, but it is the complete lack of communication. This communication breakdown has me worried, given the fact that I sent $618.70 via Paypal gift, with no recourse. I even went so far as to ask him for parts only, or any sort of modification to my order that he needed in order for me to receive SOMETHING, but each attempt at reaching out to him has gone unanswered. The fact that he will respond to potential clients, but not to people who have already paid is bad business, and also just plain rude. Handy form below. Hopefully this can quantify the outstanding orders, as well as the dollar amount and length of time. Form Link https://goo.gl/forms/I45aoK4OvvtPnkhy2 Response Link https://docs.google.com/spreadsheets/d/1-LurYVItdxrx2J7V8HuMMHLERtldcT1JYzxZfe2mA-4/edit?usp=sharing