Acer Live Chat – Request to Chat
The chat form asks me to enter a bunch of info—product serial number, product number, name, email address, chat subject. Then in the "Question" box, I type:
"How can I completely turn off the vibrator in my phone? I don’t need it or want it. I've turned off all the vibrator settings I can find, but the phone still vibrates—for example, whenever I turn it on or off, and someone calls when I’m composing a text."
Please wait while we connect you to the chat server.
Searching for an available agent. You are currently number 6 in the queue. You should be connected to an agent in about 25:53. The average amount of time a customer has to wait is 26:16.
[20-odd minutes later:]
Status: Connected
Agent: Hi, my name is [agent's name]. How may I help you?
Me: I already typed my question in your Chat Request form. Don't you see it?
[No reply]
Me: I guess I can copy it and paste it again here, but it seems rather silly... Why would they make us type it in the first form if you can't see it?
Agent: Hello, Andy.
Me: नमस्ते <--[Note to forum: This is me being a smartass and pasting “Hello” in Hindi, which I copied from Google Translate]
Agent: I understand your concern. However let me help you to get the issue resolved.
Me: Please don't use macros like that on me, OK? I'm a technical writer. Thanks!
Agent: I understand that you want to turn off Vibrate mode in your phone, am I correct?
Me: Ah, good, you could see my question after all.
[No activity for about 1 minute]
Me: Hello? Are you there?
Agent: Did you turn off from the settings?
Me: Oh—I got the idea you could see my question. Well, as I wrote in it: "I've turned off all the vibrator settings I can find, but the phone still vibrates..."
[Another long pause; the chat window says “Agent: (listening)”]
Me: Does "Listening" mean you're waiting for me to type something else?
Agent: I am sorry for that, in that case I suggest you to do factory reset once. Please do reset and check for issue. During the process, all data stored on your computer will be overwritten. This means all your files, such as email and photos, will be erased.
Me: You're telling me to erase my entire phone? Is that the only possible fix? Maybe I'm just overlooking a setting somewhere. Aren’t we even going to check that? I'd rather not reset my phone unnecessarily.
Agent: Since you tried already from settings, we have only option for reset.
Me: But you haven’t even told me where the possible vibration settings are. Could we check those first?
Agent: Since you mention that you turned off from settings, I suggest for further troubleshooting steps.
Me: Okay, I’m looking in the settings. In “Sound and Notification”, I see only this: "Also vibrate for calls" (it’s turned off). Are there any other places where vibration can be turned off? I'd just like to verify that before I go to the trouble of erasing and reinstalling my whole phone.
Agent: Vibration setting will be in different place for different function.
Me: Indeed, that's why I'm asking you. You're the expert. Your company made this phone. So I'm assuming you know where these settings are. This is why I waited 20 minutes to chat with you.
Agent: We have keyboard vibration settings.
Me: Sorry?
Agent: First access your settings via your preferred method and scroll down to the Personal section, then tap on “Language and input.”
Agent: We see that our current keyboard is the Google Keyboard, which you can change (such as to one of the aforementioned alternatives) by tapping on “Current Keyboard.” To change the current keyboard’s settings, you want to tap on it, so in this example, we’d tap on “Google Keyboard.”
Me: But the phone doesn't vibrate when I use the keyboard. If it did, I certainly would've mentioned it. So I don't understand how this could be relevant.
Me: Okay, I’ve opened the Google Keyboard settings. There’s one reference to vibration: “Vibrate on keypress”. It’s turned off.
Agent: Go to the settings icon, Sound and touch Vibrate menu. There you see on and off for Vibration.
Me: Yes—as I've already explained, the only vibration setting there is "Also vibrate for calls", which I’ve turned off.
Agent: Okay. Could you please check whether yo get vibrate when you receive calls and while you type?
Me: Well, as I've just told you, the phone doesn’t vibrate when I type.
Agent: You can try call your phone from other phone and see whether you get vibrate or not.
Me: But it doesn’t vibrate every time it rings, only if someone calls while I’m writing a text. But sure, I'll ask my friend to call me now.
Agent: Okay.
Me: No, it just rings; there's no vibration. That’s what it always does. If it vibrated on every ring, I certainly would've mentioned that.
Me: It seems like you're just guessing here. Maybe I should have tried the user forums.
Agent: Okay.
Me: I have one other question: In Settings > “Sound and notification”, I keep finding that my Ring volume has been set back to 0, even though I didn’t change it. I've missed a lot of calls because of this. Why does it keep resetting itself, and how can I fix it?
[Pause]
Me: I have a feeling you're going to suggest I reset my phone...
Agent: Is that ring volume automatically set to 0?
Me: I don't understand. Is that any different from finding that the Ring Volume has reset itself to 0, as I just explained?
Agent: The ring volume does not change unless you change the setting.
Me: [sigh]
Me: Sorry, but this is the goofiest support chat I've ever had. I’ll have to post it on one of the forums I go to. At least it may provide some entertainment value there. Thanks anyway—bye!
Chat ended. Thank you for using Acer Support Live Chat!
