Massdrop item that never arrived.

[Lunatique]

I ordered a set of ALPS keycaps months ago, and since I don't obsessively check my Massdrop orders and just assumed the products will show up whenever they show up, I didn't realize the keycaps had already shipped and showed that it had arrived on Jan 1 this year. But I never got any email notifications that it shipped, and I never received anything. When I tried contacting Massdrop about it, they tell me it's been too long and they can't do anything about it, and refused to give me a refund or send me the missing keycaps. They tell me to take it up with USPS, but when I tried to file a claim with USPS, their guideline said that it has to be within 60 days.

So basically I paid money and got nothing. Extremely frustrating. Anyone else had a similar experience? Any advice?

[Kompanion]

Did you pay with paypal? I would just file a dispute.

[ika]

I recently opened a box from Massdrop that was supposed to be the Mionix Naos mouse, delivered mid-January, and it turns out it was the Avior instead. I contacted support and they had me submit some pictures, not sure if they'll give me a refund or a replacement or anything yet. Not really similar but just some more data.

What does the tracking info at Massdrop say?

[Lunatique]

I paid with a credit card. Maybe I can file a dispute with the bank.

The tracking number listed leads to an error message: https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9400110200883918828309

But on the Massdrop transaction page, it says it was delivered on Jan 1st.

So what does that mean? Does the USPS delete tracking information after a certain amount of time?

[nugglets]

I paid with a credit card. Maybe I can file a dispute with the bank.

The tracking number listed leads to an error message: https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9400110200883918828309

But on the Massdrop transaction page, it says it was delivered on Jan 1st.

So what does that mean? Does the USPS delete tracking information after a certain amount of time?

They do stop hosting the tracking info online after some time, though I have had some success calling them and asking for the information when it was required for PayPal disputes.

I would definitely consider contacting your credit card issuer and explaining the situation.

[MassdropAlex]

Me and yanbo will take a look.

[Lunatique]

Me and yanbo will take a look.

Thank you. I appreciate that.

[codywanks]

I recently opened a box from Massdrop that was supposed to be the Mionix Naos mouse, delivered mid-January, and it turns out it was the Avior instead. I contacted support and they had me submit some pictures, not sure if they'll give me a refund or a replacement or anything yet. Not really similar but just some more data.

Likewise, I had a package with 2 cheap keycap sets delivered nearly a year ago. I only bothered checking through one of those sets as I was lazy. When I finally got around to opening the second set last week, I found that some keys were missing and there were duplicates of others. I have not contacted customer support yet but I wouldn't blame them if they could not resolve it (after all, it's kinda my fault for not checking through everything much earlier).

Anyone else had a similar experience? Any advice?

I suppose it's good practice to check your order status on your transactions page at least once a fortnight, and check through the whole package immediately upon receiving it...

[Lunatique]

They told me they're sending me the keycaps, but it's not their regular policy to do so after so long has passed. I haven't received it yet (not even a tracking number yet), so we'll see.

[codywanks]

They told me they're sending me the keycaps, but it's not their regular policy to do so after so long has passed.

I wonder what their official window for missing/incorrect orders is.