Brand new New Model M keyboard already has a shiny keycap

[pepperfox]

Hello everyone! I'm new to the keyboard space, and I just recently got a New Model M from Unicomp. I'm very happy with it so far. The sounds are amazing and feels great to type on it, however I am having a concern.
I've been programming on this thing for just a few hours, and I've already noticed that the enter key is already shiny. You know, the kind of thing that only happens after using a keyboard for a long time. I rubbed it with a bit with isopropyl alcohol and the shine hasn't gone away, which to me seems to suggest that the plastic has already degraded within a day of use. Is this normal? Otherwise, do you have suggestions of what I could do?

[Stupidface]

Otherwise, do you have suggestions of what I could do?

Have you tried shooting them a note to see what they have to say?   

I'm with you: a brand new keycap should not be shiny after a mere few hours of typing.  However, because this is Unicomp, I find myself wondering if this might be another manifestation of their QC problems (which they seem to have had a fair bit of in the past). On the other hand, it could be strictly a one-off and contacting them may result in their coughing up a replacement keycap.

By contacting them, you will give them a chance to put things right.  Likewise, if they don't respond, this will allow you to make a better informed decision as to whether or not you want to buy any more of their gear.

However they respond, please do post their reply - it may prove instructive to anyone contemplating a purchase from them.

[pepperfox]

Otherwise, do you have suggestions of what I could do?

Have you tried shooting them a note to see what they have to say?   

I'm with you: a brand new keycap should not be shiny after a mere few hours of typing.  However, because this is Unicomp, I find myself wondering if this might be another manifestation of their QC problems (which they seem to have had a fair bit of in the past). On the other hand, it could be strictly a one-off and contacting them may result in their coughing up a replacement keycap.

By contacting them, you will give them a chance to put things right.  Likewise, if they don't respond, this will allow you to make a better informed decision as to whether or not you want to buy any more of their gear.

However they respond, please do post their reply - it may prove instructive to anyone contemplating a purchase from them.

Thanks, I shot them a message. I'll keep this topic updated.

[Mandan]

Data point:

I have made several orders from Unicomp for custom keycaps, including Shift and Enter caps.  The oldest ones are going on two years old and show no signs of wear despite heavy use.

Now, the color matching isn't all that good for the "pebble" colored keys, but they admit to that on their order section on their web site.