authorization failure

[drastic]

this is what happend to me when i tried to order from pchome "
     Q8, order status for the authorization fails, the bank will ask the money it?
     If confirmed orders for the authorization failure, probably due to network congestion, etc. .. unknown mechanism or system factors that lead to this order is not received authorization code, and e-commerce and banking to our existing client without artificial license, so can not give you The issuing bank for your money matters, so the order is invalid and will not do, such as billing operations.
     In this, please confirm with the issuing bank to provide authorization code, we can help through the inter-bank and bank to cancel the document the authorized amount, your credit limit be returned as soon as possible to facilitate the consumer to use you then, if you still need this product, please site You can re-order, if the inconvenience, Shangqi forgive me!" call me stupid but can someone break down to me what all this means?

[kaiserreich]

Can you post the Chinese version. I am having trouble reading the Google translated text

[drastic]

this is the quote in chinese
    Q8、查詢訂單狀態為授權失敗，銀行會請款嗎？
    如確認訂單為授權失敗，原因可能為網路壅塞或是系統機制..等等不明因素，導致未接獲此筆訂單授權碼，而我們現行電子商務與銀行端無人工授權，故無法向您的發卡銀行辦理請款事宜，因此訂單如為失效亦不會做請款作業。
    在此，請您與發卡行確認提供授權碼，我們可以協助透過銀行與銀行間取消此筆授權金額，盡快歸還您的信用額度，以利您再消費使用，如您尚需此商品，請網站上重新下訂單即可，如有不便之處，尚祈見諒！

[kaiserreich]

The Q8 basically applies to credit card transactions based on the content.
It says that: If your bank authorization fails, your order will be voided (?) and they cannot charge your credit card for the money. It also says that in this case you should contact the bank for some authorization code (?) so that PCHOME can assist you in to contact the bank so as to cancel the transaction( I am just translating literally). After that you can reorder.

Anyway, I had a Paypal payment failure before, paypal did not charge me, the order was not placed

what does your user account page looks like?

[drastic]

i gave my bank a ring and they said the payment has gone through to paypal they didnt know anything about a athorization failure and paypal is making me wait until 14th on june. is there nayway for me to get my money back sooner?

[drastic]

i gave my bank a ring and they said the payment has gone through to paypal they didnt know anything about a athorization failure and the money when through to paypal successfully. i really dont knw what to do to get my monney back can anyone help?

[kaiserreich]

File a dispute with paypal

[drastic]

yea i did that, i thought pchome was a trust worthy website feeling kinda like im getting scammed here

[Zet]

please keep us updated, I was thinking getting something from them later but now I feel the language barrier would be a problem

[Plump]

please keep us updated, I was thinking getting something from them later but now I feel the language barrier would be a problem

Highly seconded...

[kaiserreich]

PCHOME makes it hard to contact them if they are any issues that crops up. The navigation to that page when you do not understand Chinese is very hard. For the OPs case, I could not find the page to contact them for problems

[drastic]

well guys as soon as i sent a claim on paypal thast wehn they sent me a email telling em its on its way now its in eu the "parcel force worldwide" just sent me a letter saying i have to pay £28 extra to deliver it to my house im gonna pay it but i really didnt get any warnning about that.

[kaiserreich]

Is that the VAT charge?

what is parcel force worldwide? I thought PCHOME ships it via EMS.

[drastic]

yes its VAT charge and world wide. pchome trolled me

[Plump]

Does it mean that the prices on PCHome don't include the VAT ?

[kaiserreich]

Last I check, Taiwan is not located in the EU. So no, their prices does not include VAT

[drastic]

thats exactly what it means

[Plump]

Now this could explain why their keyboards are so cheap. Damn.

Looked up in wikipedia, and the Taiwan VAT is 5%. Are you sure the £28 extra is the VAT only ?