Ha Niomosy... I had the same, I think one of the only time they did that was when I ordered my bass, a BC Rich Warlock American made neckthough... they just left it outside and my neighborhood isn't the best. I was extremely tempted to file a claim and let them buy me a 2nd one, it was like something around $2000 in the late 90's. Also signiture required naturally, they would have had to as they wouldn't have had any such signiture proof it was ever accepted by anyone authorized to do so. I really should have done but I have that pesky honest streak.