Posting here for faster help......PCHome Paypal issues .....

[enoy21]

Any idea what this means ? I tried placing an order with Paypal and I keep getting this failure. When I try with Credit card it seems that it's limited to Tawain issued Credit cards only ? And requires ID's and carious bits of information I don't have.


I can get logged into Paypal and confirm account info.   It takes me back to PChome and I get the otpion to  " Determine payment "  Which I take to mean confirm payment as it shows the expected total. Then when I click that button I get this page.

Dear customer, Sorry!
We found the information you provide can not approach the transaction via PayPal

We have to cancel your order, please re-order online again for any inconvenience caused if you must forgive me also, Thanks again for your support and love!!!

If you have any questions, please to PChome global shopping "customer center" contact us.

Sincerely, global call center PChome Shopping

Any suggestions ?

[enoy21]

Do I have to have funds in my paypal account already ?   I was trying to get it to pull from an account. But it seems to take 3-5 days to add funds.

[hcry4]

I think you need credit card info and bank account for instant payments with insufficient funds in your paypal account.

[enoy21]

Eh , Nevermind, doesn't seem to be working and they will be out of stock in a few minutes if not already.

[magey]

Have you managed to resolve this issue yet? I just tried to order a Ducky from pchome and ran into the same error after "Determine Payment". My paypal account has a credit card linked to it and I can use it in other sites just fine.

[flyball]

i ordered a keyboard from pchome on friday with an unverified personal paypal account that just has a cc linked to it (no money stored in it)

[jpm804]

I used my cc on paypal when I ordered my cm storm with no issues, might be having some current issues at moment then

[enoy21]

I never got my issue resolved. They wouldn't let me make a purchase from Qtan and kept saying it was an issue with the payment source ( either CC or Bank ) but wouldn't let me choose a source. It error'd out before it even got the payment source step.
They told me to add another source and it would work , yet when I kept them on the phone until it went through , she "disconnected" as soon as it failed again.  The next guy kept talking in circles and finally said that Qtans account was closed. That he had closed it himself.    

When I mentioned this to Qtan he thought it strange since he had just received payment to that account a few minutes before.    He sent me a paypal invoice and it went off without a hitch.

I now have some stored in the paypal account in the event I need to place an order from there it may not be held up.

[magey]

Well, I emailed them about it and they responded with this:

Thank you for mailing to PChome global shopping.

In Accordance with the status of order was failed payment from PayPal; contacting PayPal customer centre to verify account authority setting will be recommended.
Please kindly purchase on our global shopping website again after PayPal customer centre clarifying.
Shall you have any question regarding order, please feel free to let us know.

I am not quite sure what they mean by "account authority setting" but if I had to guess it would be to verify the credit card that is linked to the account (it is currently not verified). I will do that and report back in a few days.

[RRovan]

I know I'm reviving a dead thread, but I am having this exact issue. Has anyone been able to resolve it?