Full-sized Leopolds available at EK

[Gerk]

Volume of a box does not matter with USPS, only weight. Also, the size of our boxes are chosen to specifically for 1 tenkeyless, 1 full size, or 2-3 keyboards PLUS enough room for a suitable amount of bubble wrap or styrofoam, as approved by our shipping insurer. There is nothing excessive about it, it's just well researched and approved of by the insurance company we use...and in my mind, pretty darn nice considering the shape a lot of stuff I order online arrives in. So your point is moot.

Regarding shipping prices... My not "buying" your examples is not calling you a liar, just disagreement with your perspective of the situation. I even provided in-depth examples to-boot, and it was my understanding that you verified one of the examples to be the case; i.e. Newegg consolidating and de-consolidating shipments from the US. Where did I go wrong here?! And yes, as the customer I know you don't give a damn about the details, but here you are asking the owner of a tiny retail outfit why things cost what they cost, and I'm being gracious enough to try to answer you to the best of my ability. I did not say anyone except WASD is losing money on shipping, as I think this is the case, if not very close to the truth in my experienced opinion. And WOW, I never called anyone a liar, so you can stop saying that please...

I never called you a penny pincher directly, hardly indirectly either. It's a common colloquialism, and I don't use it derisively, heck I'm a penny pincher. There is no secret that EK is not playing a $9.99 versus $9.98 game with the keyboard shop across the street. And telling you that your democratic gov't is charging you to import goods is derogatory!? It's an illustrative witty reminder at best! HOW IS THIS AN INSULT?! BTW, I was dead right about it from square one. NAFTA is not the reason you need to pay a duty on a keyboard you purchase from us; it's precisely because your gov't wants to charge you for it and because it ISN'T covered by NAFTA that you must pay duty. We're going in circles now!

Yes, I do think it is a bad thing when a company doesn't come out slightly ahead on shipping, because I think a substantial loss or gain on shipping lacks transparency for the customer. It obscures the market value of the product. This is why we don't do it. We calculate things so that we come out just ahead on shipping, whatever we have left over covers shipping errors and other shipping service related fees. Is this the wrong angle? Is my attempt at honest business practices insulting you?

Have you ordered from WASD? Whether they can avoid NAFTA is a big IF since the keycaps of their products are designed to be interchangeable; so I'm not sure it even makes sense to entertain your hypothetical case. Our shipping is calculated based on weight; it just so happens that USPS has tiered pricing going to Canada; add something else to your cart and see for yourself instead of chalking it up to Paypal.

Why is it whatever I say becomes a quotable insult you assume is directed at you?? Now "bargin-hunter" is a bad word? Or is it just that you don't like me? This gets stranger by the sentence.

Enjoy buying from WASD. I think their products are overpriced. They offer an interesting service, but beyond that...$39 bucks for blank keycaps? We sold the same exact product but in nicer packaging early last year for $26 after buying them from Diatec who marked them way up on us and sold them to us in JPY at a horrible exchange rate. I have a VERY good idea what WASD is buying their products for, so I can safely say they could use a little friendly competition, but since you're a loyal WASD customer, that shouldn't matter to you.

As for our product line, we just had to dump our biggest supplier last XMAS because they were on the verge of bankruptcy and could not supply their products. I've spent the past year shoring up alliances, distribution rights, finding new products, and mapping out a new line that makes an attempt to offer what customers are seeking. It's hard work. I'd love to look at shipping alternatives, and I'm constantly looking for ways to revise our processes, but arguing with someone who is obviously ill-informed on the subject and who seemingly has it out for me is not productive, so this conversation is over.

Ok fine, whatever.  Textual only communication sucks  I still have a hard time believing that you weren't being condescending.  You've managed to tell me that I'm wrong on pretty much everything that I've said to date and that my points are moot.  Again, that's fine.  I'll let others who are reading this make their own judgements, I have already made mine and you seem pretty set in yours so nothing is going to change any of that.

Yes, indeed I have ordered from WASD, a couple of times now in fact.  Their shipping price was better than yours and I received the items in good time.  No duty, no border holdup and I'm quite happy with the quality and I will continue ordering from them.  I guess maybe that does make me a loyal WASD customer as you accuse me of being above.  On the flip-side I've also ordered from you and am certainly not a loyal EK customer and after this whole exchange I will never again be an EK customer.  Great customer relations tactics you have going on here

You talk about transparency as well in terms of shipping costs, but I still fail to see how your shipping pricing, which is a fixed number based on country, is more transparent than a setup that is giving you realtime quotes based on your actual shipping address.  I think you are using the term transparency in a different manner than what I would expect.

As for me having it out for you, I didn't when this all started, and to tell the truth even after seeing exactly how you react to criticism and how you treat (former) customers here I still don't have it out for you -- but that said I certainly won't be doing business with you in the future and I urge others who are considering it to read all of this carefully and make your own judgement call.

[Capacitive Switch!!!]

This conversation seems to be pointless. Any type of contracts, buy & sell relationship,
require both parties agreements. And, if one of them does not agree, simple, the contract
cannot be made or signed. So at online shops, just don't hit "check out" button.
 
Asking about shipping price even though it is stated on their web or shown before final
checkout, it is just like asking "discount" at Mcdonalds, when buying a BigMac combination
meal. And, guess, no one attempts at Mcdonalds, but people attempt on forums like here.

If you are not happy with terms of any sellers, simple, just do not buy from them. Instead
of wasting energy fighting, better to find your ideal shops that give you what you want.

[r3n4m3]

elitekeyboards. Could you tell us about why you aren't sending your keyboards to Russia and Czech Republic.

[Kisakuku]

In Soviet Russia, keyboard sends you?..

[r3n4m3]

In Soviet Russia, keyboard sends you?..