That's what I thought too!! I was completely stunned when they suspended my account and took the money, saying that the whole deal was done. No contact, no asking me my side, no nothing. It's jawdropping. I'm going to call again today, and let them really have it. I felt bad yelling at the lady I did last night, because she obviously had no way to help or could do nothing, so I'm definitely going to go as high as I need to. What kind of service for payments only listens to one side?
And what upset me even more: the lady said, "we listened to your side; that's why we reactivated your account." Seriously!? My account shouldn't have even been suspended for this ****. They should have called me or something.
edit: Honestly, at this point, I'm more upset with my bank. Obviously, Lbeuol is a sad individual, so I have forgiven him for his upsetting actions.