Topre in my hands, do I send it back or keep it?

[Cafeine]

I'm in the Keep It team. It's my fav board and I tried or owned A LOT. Sounds better than my RF 88UB, but the key do fade. Everything else is perfect. (for me)

[vasouv]

Hahaha, keeping it would be problematic since Olivier and I will send each other our respective keyboards

Have to say though, after he allowed me to try the keyboard out (also made a recording of the "unboxing" in case it had any on-arrival defects), I did try it out briefly and OH.MY.GOD!

The feeling of typing on that little bugger is sensational! Keyboard's heavy, sturdy, solid, keys are... awesome! (for the lack of a better word) I felt that I TYPED, you know? Olivier, thanks a lot for letting me try it

I'm typing this post on my Roccat Arvo, after repackaging the Topre, and it feels so cheap! I paid ~50euro for it (~65$) and it feels crap!

I won't be disappointed by my Tenkeyless Brown Switches but I'll definitely never look at membrane keyboards the same ever again...

[terran5992]

Keep it , youll learn to love it

[Cafeine]

My 1st true mecha was a TKL Brown (Filco) : you'll love it too but it's not AS GOOD.

[eth0s]

Yeah, Leo FC660C is an awesome keyboard.  You should keep it, because it's awesome.

However, to summarize your situation:

1.  You ordered a Leo FC660MN with MX Browns.

2.  You paid $104 (USD), which is the price of the FC660MN (MX).

3.  You received a Leo FC660C (Topre), which has a price of $189 (USD).

4.  You got a benefit of $85.  And you got somebody else's keyboard.   

5.  There was some kind of a mistake made, by whom, is not really clear.  However, we are dealing with a mistake, and nobody has done anything fraudulent or untoward or with bad intent.

6.  You made this mistake public, which is good, I guess, since it shows you are a decent human being who is trying to do the right thing.

7.  After trying the FC660C (Topre), you realize that this is the keyboard that you really want.  Which is what any sane person would conclude.

8.  Now what to do?

ANSWER: 

Negotiate a solution with EK Brian.  He is a decent human being as well.  He does not want to lose $85 on a sale.  That is probably in excess of his entire profit for the sale.  If you were in USA, he would probably ask that you ship it back.  Being in Greece makes shipping it back impracticable, obviously due to the cost and time involved.  The best solution is that you pay a little more for what you received.  Should you have to pay the full $85?  I don't think so.  You have had to endure quite a bit of frustration and anxiety over getting somebody else's keyboard by mistake (and it appears that the mistake was not entirely the fault of EK Brian).  How much should you pay?  I think if you paid $85 less 20%, or $68 (USD), this would be a pretty good solution.  But that's my opinion.

In the end the best solution for both the OP and EK Brian is a quiet and amicable resolution to this, out of the public view.  That way nobody gets mad at EK Brian for appearing to be a greedy person, and nobody gets mad at the OP for trying to be a DB.   Therefore, I think the only practical resolution is for the OP to pay a little more, and keep what he has, and not mention the affair again.

[Photoelectric]

In my humble opinion, a company selling items for profit on a regular basis should have some budget allocated to cover for such mistakes.  When individuals ship incorrectly and mistakes happen--there's no insurance for it, and those situations can be resolved on a case-by-case basis.  You know if you got something like that from an individual, you should probably send it back / try to remedy the situation.  But here, we're talking about a company selling expensive keyboards for quite a while now, and it was their shipping department that made the mistake.  It's someone's fault on that side, and they have people PAID to do the shipping and sorting and all that, and you should not be responsible for it.  Because you would also have to wait for your replacement board for a while, I assume, and also arrange a shipment for the one you have received.  I think at some point a good customer service department would just say "we can eat $100 and you can keep the board".  For them to pay for the shipping label to the keyboard's correct destination + pay for another label to ship you your proper keyboard with browns will probably approximately cover the difference in price between the topre board and your ordered board--and all the theoretical inconvenience.

If they sent you a $1000 keyboard when you paid for a $100 one, that'd be a different story of course.

[Hypersphere]

The principle is the same, regardless of the amount. As Gandhi said, "Even if you are a minority of one, the truth is the truth."

[Photoelectric]

The principle is the same, regardless of the amount. As Gandhi said, "Even if you are a minority of one, the truth is the truth."

I disagree, and my post describes the reasoning.  That statement seems out of context here.

[Lu_e]

Kinda reminds me of: http://geekhack.org/index.php?topic=20564.0

They're still at it I see!

[sth]

wait are people honestly saying you should keep this board? god damn it geekhack, what is wrong with you?

when ragnorok or whatever did this, it was a total ****storm (and honestly i'm surprised he recovered from that let alone went on to make money off of group buys and then became a successful vendor -- glad he got his act together but i sure as hell wouldn't have given him the benefit of the doubt after that).
 
wait til you hear back from brian. i along with many others have never had any customer service issues with EK and unless he is unwilling to reimburse you to ship it back and get you the right board, keeping the board is, at best, ethically very questionable...

that said you should have bought a topre in the first place

[sth]

In my humble opinion, a company selling items for profit on a regular basis should have some budget allocated to cover for such mistakes.  When individuals ship incorrectly and mistakes happen--there's no insurance for it, and those situations can be resolved on a case-by-case basis.  You know if you got something like that from an individual, you should probably send it back / try to remedy the situation.  But here, we're talking about a company selling expensive keyboards for quite a while now, and it was their shipping department that made the mistake.  It's someone's fault on that side, and they have people PAID to do the shipping and sorting and all that, and you should not be responsible for it.  Because you would also have to wait for your replacement board for a while, I assume, and also arrange a shipment for the one you have received.  I think at some point a good customer service department would just say "we can eat $100 and you can keep the board".  For them to pay for the shipping label to the keyboard's correct destination + pay for another label to ship you your proper keyboard with browns will probably approximately cover the difference in price between the topre board and your ordered board--and all the theoretical inconvenience.

If they sent you a $1000 keyboard when you paid for a $100 one, that'd be a different story of course.

a. they probably don't make that kind of margin
b. topre probably has a minimum retail price (not sure on that but it would not surprise me)
c. still a **** move to keep the board regardless
d. 'tough **** it's mine now' sounds like a playground bully

[Photoelectric]

It's not written as a tough playground bully--it's written out in a logical way that companies should operate.  And again, I've included shipping into my argument vs. the price difference.

[chill1217]

the thing is that the two keyboards got mixed up and they're both in greece.  shipping in-country would probably be $10 each.  that's a difference of losing $20 for this mistake versus losing $250 for another FC600C shipped to greece.

also, why would it be a different story if it was a $1000 keyboard?  the amount of money shouldn't matter.  the right thing to do should be the right thing regardless of price.

this is really a question of ethics vs morality.  sure OP can legally keep the keyboard, but is it the right thing to do?  i don't think it is.  and good on him for choosing to do the right thing!

[Photoelectric]

I missed the part where the other recipient is also in Greece.  Makes sense to forward the keyboard in that case.

[Tony]

The Topre missionary has been sent to you by the All-mighty Keyboard God to remind you to think about the meaning of your life before the Leopold brown disaster arrives.

You are warned.

[vasouv]

I'll edit this in the starting post because people keep missing what actually happened )

The buyer of the Topre keyboard (Olivier) posted in this very thread and we arranged an exchange of our respective keyboards. I've already sent him mine this morning. He's in Switzerland, not Greece.

I only got to try the Topre keyboard AFTER Olivier allowed me to do so (and again, thanks so much), I probably wouldn't have opened it otherwise. Indeed, I loved the typing feel on the Topre, I might get one myself at some point, this one though is in the Greek Post Office

[Binge]

so glad this all worked out

[WhiteFireDragon]

Hey OP, glad you did the right thing. EK needs to reimburse you for that shipping cost of sending it to the correct buyer, and a little bit extra for your time and hassle it put you through. This was not your mistake to deal with.