Author Topic: KeyForge  (Read 1555500 times)

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Offline crowKAKAWWW

  • Posts: 46
Re: KeyForge
« Reply #5600 on: Tue, 09 July 2019, 15:03:08 »
Any chance the replacement I requested from the February sale was shipped out with the 6/11 package?  :D
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Online Sneaky Potato

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Re: KeyForge
« Reply #5601 on: Tue, 09 July 2019, 15:24:40 »
When your full time job (as stated here) is making & selling key caps, your followers/consumers should be able to expect their caps in a reasonable time frame.

According to what you said here, the caps are already pre-made 95% of the time:

Show Image


Even estimating 100 caps a sale, 1 cap per person (100 individual packages that need to be shipped), there's no reason I can see that you shouldn't be able to bang that out in a week (considering this is a full time job) - so what gives with 2+ months of shipping time?

I myself work a full time job, have a wife, kid, dogs, a house, and hobbies outside of keyboards/keycaps, so I get it, life is busy as ****. But if you're serious about this being full time you shouldn't have problems shipping your sales in a quicker fashion.



When I set a lead time on a sale, it's because that's what works for me during that sale. Some sales have shorter shipping times, others longer. Larger sales generally take me longer to ship out than smaller sales do.

Offline occddd

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Re: KeyForge
« Reply #5602 on: Tue, 09 July 2019, 16:36:27 »
Hmmm. Mine hasnít been sent yet and Iíve been waiting since July 7 :thinkste: pm incoming


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Re: KeyForge
« Reply #5603 on: Tue, 09 July 2019, 16:48:34 »
Hmmm. Mine hasnít been sent yet and Iíve been waiting since July 7 :thinkste: pm incoming


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You got it. I'll get it taken care of today

Offline occddd

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Re: KeyForge
« Reply #5604 on: Tue, 09 July 2019, 17:08:48 »
Hmmm. Mine hasnít been sent yet and Iíve been waiting since July 7 :thinkste: pm incoming


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You got it. I'll get it taken care of today
Ya! Thanks! Should be my first Keyforge artisan :)


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Online Astrasa

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Re: KeyForge
« Reply #5605 on: Tue, 09 July 2019, 17:26:51 »
Did packages get shipped or is it just tracking being provided so far?
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Offline Hedgey

  • Posts: 84
Re: KeyForge
« Reply #5606 on: Tue, 09 July 2019, 17:37:03 »
Just tracking for me.  I received mine on July 7th.  Nothing is actually shipped yet.
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Online Dennyroxsox

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Re: KeyForge
« Reply #5607 on: Tue, 09 July 2019, 17:55:47 »
Same. I received tracking for the 6/11 sale, but no movement. He probably has a big ol' box of them.


I'm still missing a cap from the 5/24 sale(I know at least one other person is as well), but I've seen a lot of people receive theirs. Never got tracking for that or notice it was shipping. I put in a ticket last week, but haven't gotten a response yet.

Edit: They're all shipped, bois!
« Last Edit: Wed, 10 July 2019, 08:47:37 by Dennyroxsox »

Offline broccolidiet

  • Posts: 0
Re: KeyForge
« Reply #5608 on: Tue, 09 July 2019, 18:05:47 »
I got my tracking for the 5/24 sale but it just never moves. The tracking stood on "label created" since 31st May. Been pinging him via email, instagram but no thing actually happens.

Went from exciment to dispointment  :'(

« Last Edit: Tue, 09 July 2019, 18:09:39 by broccolidiet »

Offline loktrevor

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Re: KeyForge
« Reply #5609 on: Tue, 09 July 2019, 18:12:39 »
sent an email regarding not getting a tracking number c:
                   

Online Sneaky Potato

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Re: KeyForge
« Reply #5610 on: Tue, 09 July 2019, 18:14:38 »
I got my tracking for the 5/24 sale but it just never moves. The tracking stood on "label created" since 31st May. Been pinging him via email, instagram but no thing actually happens.

Went from exciment to dispointment  :'(

Show Image


Iíll get back to you shortly. I donít use Instagram DMs much. Thanks for your patience

Offline ikarus214

  • Posts: 3
Re: KeyForge
« Reply #5611 on: Tue, 09 July 2019, 18:18:07 »
Thanks and looking forward to hearing from you for my replacement as well! We DMed on IG for a few and also PMs here on GH.
« Last Edit: Tue, 09 July 2019, 18:42:29 by ikarus214 »

Offline broccolidiet

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Re: KeyForge
« Reply #5612 on: Tue, 09 July 2019, 18:31:30 »
I got my tracking for the 5/24 sale but it just never moves. The tracking stood on "label created" since 31st May. Been pinging him via email, instagram but no thing actually happens.

Went from exciment to dispointment  :'(

Show Image


Iíll get back to you shortly. I donít use Instagram DMs much. Thanks for your patience
Thank you! Pming for the email address so you can double check.

Offline Digitize

  • Posts: 68
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Re: KeyForge
« Reply #5613 on: Tue, 09 July 2019, 22:49:40 »
Finally some news. Going to dm you about my 5/24 order.


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Online Sneaky Potato

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Re: KeyForge
« Reply #5614 on: Wed, 10 July 2019, 02:14:17 »

Good news, everyone.

I found a handful of orders that were "hiding" in Shipstation, under a tab called Awaiting Payment. I have absolutely zero idea why these orders were funneled into that category, as they all are marked as paid in Paypal. It's not something I check regularly, because I don't ever have partially-paid orders.


Most of them were from the last sale (Lord of Cinder, Milkbone, etc), and a couple of them from this most recent sale, which would explain why a few people never received tracking at all, despite my view showing everything as shipped. I'm still trying to figure out a "why", but for now I'm just glad there's a solution.


I will be shipping these out tomorrow afternoon, but I'll be replying to each individual email. I have to mark each of these as paid before they will allow me to ship, so once that's done you'll have tracking.


Those orders aside, if you have a tracking number from the most recent sale, it should be updating soon. I expect all CONUS orders to be in hand by Friday.


I'm still working through tickets (new and old). Once they're all done I'll post an update here on the subject.
« Last Edit: Wed, 10 July 2019, 02:58:15 by Sneaky Potato »

Offline Minterly

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Re: KeyForge
« Reply #5615 on: Wed, 10 July 2019, 18:50:34 »
I found a handful of orders that were "hiding" in Shipstation, under a tab called Awaiting Payment. I have absolutely zero idea why these orders were funneled into that category, as they all are marked as paid in Paypal. It's not something I check regularly, because I don't ever have partially-paid orders.

My order had incorrect shipping charged and you had done a partial refund on the shipping, that might be why?

Online Sneaky Potato

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Re: KeyForge
« Reply #5616 on: Wed, 10 July 2019, 18:56:04 »
I found a handful of orders that were "hiding" in Shipstation, under a tab called Awaiting Payment. I have absolutely zero idea why these orders were funneled into that category, as they all are marked as paid in Paypal. It's not something I check regularly, because I don't ever have partially-paid orders.

My order had incorrect shipping charged and you had done a partial refund on the shipping, that might be why?

I think youíre right!

Offline wcmbk

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Re: KeyForge
« Reply #5617 on: Wed, 10 July 2019, 19:22:30 »
Just sent you an email about a package that got returned to you!

Offline mone

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Re: KeyForge
« Reply #5618 on: Wed, 10 July 2019, 19:39:29 »
I just created a new account for this. I havenít received a shipping notice from the very last sale and I didnít need to get a refund. Iíll pm you.

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Re: KeyForge
« Reply #5619 on: Wed, 10 July 2019, 19:40:05 »
I just created a new account for this. I havenít received a shipping notice from the very last sale and I didnít need to get a refund. Iíll pm you.

Great, thank you!

Offline Digitize

  • Posts: 68
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Re: KeyForge
« Reply #5620 on: Wed, 10 July 2019, 19:52:02 »
I found a handful of orders that were "hiding" in Shipstation, under a tab called Awaiting Payment. I have absolutely zero idea why these orders were funneled into that category, as they all are marked as paid in Paypal. It's not something I check regularly, because I don't ever have partially-paid orders.

My order had incorrect shipping charged and you had done a partial refund on the shipping, that might be why?

I think youíre right!
I think so too as I was in that similar scenario. So so happy now. Patiently waiting for package to arrive.


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Offline mone

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Re: KeyForge
« Reply #5621 on: Fri, 12 July 2019, 10:37:10 »
I just created a new account for this. I havenít received a shipping notice from the very last sale and I didnít need to get a refund. Iíll pm you.

Great, thank you!

Any updates? :)

Offline crowKAKAWWW

  • Posts: 46
Re: KeyForge
« Reply #5622 on: Fri, 12 July 2019, 11:12:00 »
Was wondering about mine as well, been waiting since February and hoping to get a resolution soon!  :thumb:
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Re: KeyForge
« Reply #5623 on: Fri, 12 July 2019, 11:43:32 »
Getting there guys, just working my way through everything :)

Offline KingzandBean

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Re: KeyForge
« Reply #5624 on: Fri, 12 July 2019, 12:47:13 »
Getting there guys, just working my way through everything :)
<3 lurve u

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Offline roostrc0gburn

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Re: KeyForge
« Reply #5625 on: Fri, 12 July 2019, 13:45:33 »
Getting there guys, just working my way through everything :)

hey kyle, could you please ship that artisan case for me too?
<3
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Online Sneaky Potato

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Re: KeyForge
« Reply #5626 on: Fri, 12 July 2019, 14:01:49 »
Getting there guys, just working my way through everything :)

hey kyle, could you please ship that artisan case for me too?
<3

No problem, Iíll have it out ASAP today. Thanks for waiting! Iíll reach out with confirmation.

Offline HotRoderX

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Re: KeyForge
« Reply #5627 on: Fri, 12 July 2019, 17:49:08 »
Sneaky I sent you a PM.

Offline Hedgey

  • Posts: 84
Re: KeyForge
« Reply #5628 on: Fri, 12 July 2019, 19:00:09 »
Hey Man,

I think you gave me the wrong tracking information.  I live in GA and currently the package is at Elk Grove Village in Chicago.  Supposed to be delivered tomorrow.

Thanks
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Offline stuey138

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Re: KeyForge
« Reply #5629 on: Fri, 12 July 2019, 20:07:13 »
Hey Man,

I think you gave me the wrong tracking information.  I live in GA and currently the package is at Elk Grove Village in Chicago.  Supposed to be delivered tomorrow.

Thanks
I'm pretty sure that location is a hub for USPS so don't worry too much, the package is going in the right direction from Utah and will probably fly out tonight to GA

Offline shabarhagen

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Re: KeyForge
« Reply #5630 on: Fri, 12 July 2019, 20:27:30 »
Hello KeyForge,
I received the package from 5/24 sales and had to pay extra $25 import tax over $75 value price that you put on the shipping label. I remember the last time I won raffle from KF and did not have to pay any extra tax for the package. Does anyone else have the same situation?

Offline Hedgey

  • Posts: 84
Re: KeyForge
« Reply #5631 on: Fri, 12 July 2019, 20:35:21 »
Hey Man,

I think you gave me the wrong tracking information.  I live in GA and currently the package is at Elk Grove Village in Chicago.  Supposed to be delivered tomorrow.

Thanks
I'm pretty sure that location is a hub for USPS so don't worry too much, the package is going in the right direction from Utah and will probably fly out tonight to GA

Someone else said they have theirs sent there tonight too.  Usually it comes to Metro Atlanta Distribution first lol.
"Resellers don't kill the community, auctioneers kill the community. Look at what happened to Diablo 3"

Offline dnmtbr

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Re: KeyForge
« Reply #5632 on: Sat, 13 July 2019, 15:16:23 »
I still don't have tracking from the 6/11 sale  :(

I sent you an email with the invoice number.
« Last Edit: Sat, 13 July 2019, 15:20:23 by dnmtbr »

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Re: KeyForge
« Reply #5633 on: Sat, 13 July 2019, 17:24:10 »
I still don't have tracking from the 6/11 sale  :(

I sent you an email with the invoice number.

Thanks, Iíll check it out right now and figure out what happened. Regardless weíll get a package sent out ASAP. Thanks for your patience.

Online Hongook

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Re: KeyForge
« Reply #5634 on: Sat, 13 July 2019, 17:44:11 »
Are PMs and emails still being sorted through? Been a while since our last correspondence so wanted to double check it didnít get lost in the void. Thanks!


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Re: KeyForge
« Reply #5635 on: Sat, 13 July 2019, 17:58:12 »
Are PMs and emails still being sorted through? Been a while since our last correspondence so wanted to double check it didnít get lost in the void. Thanks!


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Still being sorted through. I should be finished by tomorrow evening, Iím mostly doing that for the rest of today.

Iíll post here once Iíve responded to all known requests.

Online Hongook

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Re: KeyForge
« Reply #5636 on: Sat, 13 July 2019, 18:08:39 »
Works for me, much appreciated!

Online Sneaky Potato

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Re: KeyForge
« Reply #5637 on: Sun, 14 July 2019, 21:41:24 »

Alright guys, I made some changes that will hopefully help smooth out some of the post-sale issues.


First, I've created a google form that is specifically for Lost Orders/No Tracking/Etc, in order to stay as organized as possible with these requests. I'm going to also put this on the website, since the majority of people who enter the sales aren't on GH. Keeping requests organized across GH, reddit, discord, etc can be maddening, and it's even more frustrating for you guys when I'm not able to respond quickly. Keeping them all in one place will allow me to fix them as they come in, rather than sorting through the dozens of emails and inquiries I get a day that are not related to orders at all.


If you want to help me get remaining issues fixed today and tomorrow, please fill out the form and I'll get back to you within 24 hours of submission. I will be up very late tonight sorting out any order issues that come in, and hopefully we'll have Inbox Zero by tomorrow. Once your order issue has been resolved, you will receive a follow-up email to confirm that you've been taken care of. If you haven't yet received a response from me on something, please add your information to this form.


Form Link: https://forms.gle/LffPyNoBuQydoZYY6


Second, I have hired on a Support rep, who will be responsible for handling this list and all Tier 1 support issues, starting next week. Once I get him up and running, I will introduce him here. He will be checking this list daily.


Finally, I'm sorry for the numerous order issues that you guys have been so patient with. Understand that while I can be a lazy and sometimes incompetent, I love this community and this work. I don't have a team of MBAs working with me, I don't have a suite of software to measure metrics and some grand marketing plan. Most of this **** is trial and error, and I'll be the first to admit that it can sometimes seem like it's only a steady stream of error and no trials. While I'm lucky that you guys stick around to let me fix mistakes, I realize that shipping and order issues are definitely holding me back as my sales get larger to accomodate the ever-growing base of people just like you.


Once I get the new hire up and running, I will set a SLA on responses and completely refund shipping when orders are not received due to my error. I plan on doing this either at the end of this month, or the first week of August. Once it is in place, I will add the details to my website and outline them here.


I will be revisiting this goal after the next sale, and I'm going to do my best to make sure the news is great.

Offline loktrevor

  • Posts: 48
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Re: KeyForge
« Reply #5638 on: Sun, 14 July 2019, 21:49:19 »

Alright guys, I made some changes that will hopefully help smooth out some of the post-sale issues.


First, I've created a google form that is specifically for Lost Orders/No Tracking/Etc, in order to stay as organized as possible with these requests. I'm going to also put this on the website, since the majority of people who enter the sales aren't on GH. Keeping requests organized across GH, reddit, discord, etc can be maddening, and it's even more frustrating for you guys when I'm not able to respond quickly. Keeping them all in one place will allow me to fix them as they come in, rather than sorting through the dozens of emails and inquiries I get a day that are not related to orders at all.


If you want to help me get remaining issues fixed today and tomorrow, please fill out the form and I'll get back to you within 24 hours of submission. I will be up very late tonight sorting out any order issues that come in, and hopefully we'll have Inbox Zero by tomorrow. Once your order issue has been resolved, you will receive a follow-up email to confirm that you've been taken care of. If you haven't yet received a response from me on something, please add your information to this form.


Form Link: https://forms.gle/LffPyNoBuQydoZYY6


Second, I have hired on a Support rep, who will be responsible for handling this list and all Tier 1 support issues, starting next week. Once I get him up and running, I will introduce him here. He will be checking this list daily.


Finally, I'm sorry for the numerous order issues that you guys have been so patient with. Understand that while I can be a lazy and sometimes incompetent, I love this community and this work. I don't have a team of MBAs working with me, I don't have a suite of software to measure metrics and some grand marketing plan. Most of this **** is trial and error, and I'll be the first to admit that it can sometimes seem like it's only a steady stream of error and no trials. While I'm lucky that you guys stick around to let me fix mistakes, I realize that shipping and order issues are definitely holding me back as my sales get larger to accomodate the ever-growing base of people just like you.


Once I get the new hire up and running, I will set a SLA on responses and completely refund shipping when orders are not received due to my error. I plan on doing this either at the end of this month, or the first week of August. Once it is in place, I will add the details to my website and outline them here.


I will be revisiting this goal after the next sale, and I'm going to do my best to make sure the news is great.

Glad you're working on streamlining the process! Submitted a form, looking forward to a response.  :thumb:
                   

Offline crowKAKAWWW

  • Posts: 46
Re: KeyForge
« Reply #5639 on: Sun, 14 July 2019, 21:51:44 »
Good news all around! Knowing when to scale is tough for self-run businesses, and I'm glad to hear you're in a position to make that happen.
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KBDFans Frosted Tofu
---
Desk Candy Modern M0110
ALF x Scott G60
Cannon Keys Satisfaction 75

Offline mone

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Re: KeyForge
« Reply #5640 on: Mon, 15 July 2019, 02:27:32 »
Filled out the form. Hope to hear from you soon!

Offline Hedgey

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Re: KeyForge
« Reply #5641 on: Mon, 15 July 2019, 15:51:09 »
Was hoping for the other sculpt  :)) but I'll be damned if this isn't a perfect color match!  Thanks again Kyle!!

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Offline dnmtbr

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Re: KeyForge
« Reply #5642 on: Mon, 15 July 2019, 16:34:29 »
I filled out the form last night, but I'm kind of concerned that your emails are not getting through to me or something.

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Re: KeyForge
« Reply #5643 on: Mon, 15 July 2019, 16:43:53 »
I filled out the form last night, but I'm kind of concerned that your emails are not getting through to me or something.

Again, Iíll post here when everything has been sorted through. Iím about 3/4ths the way through the list, youíll be hearing from me soon.

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Re: KeyForge
« Reply #5644 on: Thu, 18 July 2019, 01:25:48 »
All form responses have been replied to. I will continue to check those daily. If anybody has other issues, please submit them in the form so I can keep track of them.

I will be changing the form to no longer require a sign-in, so the same person can submit multiple tickets if needed.