It seems they aren't replying to my emails anymore. I asked for a replacement board and it's been two days and I haven't got any response. I guess ordering from Kprepublic is fine until you have problems. They don't back their products and their customer service isn't helpful. As such, I really cannot recommend doing business with them. Sucks for me as I've already soldered on the switches and removing those switches are a bear. Means I'm out of a board and 16 switches. This has really left a bitter taste in my mouth.