Input Nirvanas Positive Assessment:
In retrospect, it speaks volumes that this guy actually delivered the keyboard, and it seems decent. The bottom line, he's just not on par with other manufacturers/designers. In my view, he's just like a group buy guy doing this entirely himself. Nothing more. If we keep that in perspective, it really changes the outlook and expectation level. There are several GH projects that can be just as interesting, functional, cost effective, and available. They will take a while, and have hoops to jump through just like the TE fiasco. Just a different way of achieving the result. Mini-Guru has been an example of the process a single person goes through to do something of this type, and there are/are about to be others. Not to mention the projects I'm not aware of since I rarely follow the typical 'flatboard'. It also highlights that ultimately anyone can make any keyboard. Longevity, profitability and other aspects may not be the goal though.
I don't think tech support or similar follow up aspects are much of a question with the TE. We know it's a single person doing this. With this knowledge, you will see all actions following (at the most) what a single person can do in 24 hour periods. Who knows if there will ever be more TE, or any further development. It appears his only crime is the zero communication game, in an effort to maintain the 'big company facade'.
Truly Ergonomic is one guy, who is equivalent to one 'interest check' thread with a couple hundred posts in the group buy section of GH. Nothing more, and maybe just a little less.
An interesting observation:
If he had come out from behind the curtain a couple years ago, it's doubtful people would have given money and been so patient or been so hopeful. This says a lot about how we view "companies" and the implied trust we give them. Perception vs. reality. A guy with a uniform, gun and badge tells you to jump up and down, you do it without question. Some random guy in sweats issues the same command, and you keep walking.