geekhack
geekhack Community => Off Topic => Topic started by: dj christian on Tue, 26 January 2016, 05:15:21
-
Bought my third Ducky KB and one of the keycaps got an accidental scratch. Didn't think this would run on warranty i guess but asking them where i can buy a new keycap or a set of keycaps for this particular model didn't bring their attention from them at all. I tried mailing them several times for two weeks now, no answer! That's strange since a year ago they were very friend and responded immediately.
Thanks for showing the great support Ducky! :(
-
Hrrrmm.. can't u get an xchange from the place of purchase?
-
Message them on Facebook. I got an answer within like half an hour through there.
-
Hrrrmm.. can't u get an xchange from the place of purchase?
I might try that but i thought it would it would more efficient to go through them instead. It's just a keycap, not worth sending in for repair.
Message them on Facebook. I got an answer within like half an hour through there.
I know Ducky Keyboards UK have a FB page but it seems i can't message them privately, or should i type directly to their wall?
-
I've PMed and posted on their FB wall. The reply time is scary fast to both.
-
Thanks! They responded and they very friendly too!
Unfortunately the support of the mother company seems not to work. A year ago they send me some keycaps which got stuck in customs and i had to pay quite €30 to get them through to me. We sorted it out but i guess they blocked my e-mail. :P
-
DJ, I've tried contacting ducky support in TW and they're a bit sketchy but eventually do come back with a repsonse.
I had to get an LED replaced by a company up in Manchester - I have details some where is yo need it.
As for a key set - why don't you purchase form inside the UK - for example http://www.kustompcs.co.uk/acatalog/Ducky_Mechanical_Keyboard.html (http://www.kustompcs.co.uk/acatalog/Ducky_Mechanical_Keyboard.html)