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Author Topic: Ducky Channel support  (Read 1918 times)

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Offline dj christian

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Ducky Channel support
« on: Tue, 26 January 2016, 05:15:21 »
Bought my third Ducky KB and one of the keycaps got an accidental scratch. Didn't think this would run on warranty i guess but asking them where i can buy a new keycap or a set of keycaps for this particular model didn't bring their attention from them at all. I tried mailing them several times for two weeks now, no answer! That's strange since a year ago they were very friend and responded immediately.

Thanks for showing the great support Ducky! :(
« Last Edit: Fri, 29 January 2016, 02:04:49 by dj christian »
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Offline tp4tissue

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Re: Ducky Channel support non existent
« Reply #1 on: Tue, 26 January 2016, 05:17:58 »
Hrrrmm.. can't u get an xchange from the place of purchase?
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Offline katushkin

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Re: Ducky Channel support non existent
« Reply #2 on: Tue, 26 January 2016, 07:51:28 »
Message them on Facebook. I got an answer within like half an hour through there.
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Offline dj christian

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Re: Ducky Channel support non existent
« Reply #3 on: Tue, 26 January 2016, 13:39:00 »
Quote from: tp4tissue on Tue, 26 January 2016, 05:17:58
Hrrrmm.. can't u get an xchange from the place of purchase?

I might try that but i thought it would it would more efficient to go through them instead. It's just a keycap, not worth sending in for repair.

Quote from: katushkin on Tue, 26 January 2016, 07:51:28
Message them on Facebook. I got an answer within like half an hour through there.

I know Ducky Keyboards UK have a FB page but it seems i can't message them privately, or should i type directly to their wall?
« Last Edit: Tue, 26 January 2016, 14:13:04 by dj christian »
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Offline CPTBadAss

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Re: Ducky Channel support non existent
« Reply #4 on: Tue, 26 January 2016, 13:43:43 »
I've PMed and posted on their FB wall. The reply time is scary fast to both.
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Offline dj christian

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Re: Ducky Channel support non existent
« Reply #5 on: Fri, 29 January 2016, 02:01:16 »
Thanks! They responded and they very friendly too!

Unfortunately the support of the mother company seems not to work. A year ago they send me some keycaps which got stuck in customs and i had to pay quite €30 to get them through to me. We sorted it out but i guess they blocked my e-mail. :P
« Last Edit: Fri, 29 January 2016, 02:04:40 by dj christian »
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Offline hudson0804

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Re: Ducky Channel support
« Reply #6 on: Fri, 29 January 2016, 04:39:14 »
DJ, I've tried contacting ducky support in TW and they're a bit sketchy but eventually do come back with a repsonse.

I had to get an LED replaced by a company up in Manchester - I have details some where is yo need it.

As for a key set - why don't you purchase form inside the UK - for example http://www.kustompcs.co.uk/acatalog/Ducky_Mechanical_Keyboard.html

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