Admittedly, I had combined 2 keyboards, but mine were almost overly well packed. Each keyboard was wrapped in large bubble wrap, with the cords in separate bubble envelopes, then everything was wrapped again, and then stuck in a heavy duty box. It also only took 3 days, but was shipped on a saturday, so that isn't that bad, really.
Anyway, I had a really solid buying experience from her, so I assumed that was normal. Sorry if my earlier comment gave an incorrect impression.