Hello Everyone! I'm Andy, the Community Manager for Das Keyboard. It seems this string has gone on a for very long time. I'm sorry to see that so many people have had poor experiences with Das Keyboard; that's certainly not how we want it to happen!
The underlying point of this string, the n-key rollover error was correct. We discovered about a year ago that for those people who typed more than 120 wpm, the detection time of the keyboard (100 milliseconds) caused some character inversion errors. I'm told this error is, in part, due to the technical limitations of USB. Our founder posted this in response to the situation:
http://www.daskeyboard.com/blog/?p=82we discovered that this error only affected those people who type at least 120wpm, which as you know, is
very fast. If you don't type that fast, you won't even notice it. If you're one of the gifted people who can type that fast, hopefully you saw this announcement and were able to take advantage of it. If not, your Das Keyboard still has a full year warranty; I would encourage you to use it!
On another note, the model in question here, the Das Keyboard III, has just been discontinued and been replaced with the
Das Keyboard Model S, which has been specifically designed to avoid this character inversion error. The new model also offers media control functions and KVM swtich compatibility. (The Model S Professional also has lasered-on letters, so they won't wear off, even with excessive use.) If your only complaint about Das Keyboard was simply due to this character inversion error, then I hope you'll give the new
Model S a chance.
I saw a few comments about poor customer service experiences. Please accept my apologies for any frustration, time wasted, or any negative experience you had. Part of my job is to make sure that everyone has a remarkable and positive Das Keyboard experience. I'm completely separate from the helpdesk, but I have a line of communication directly to those to oversee the helpdesk and every other aspect of the company.
If anyone had or is having any experience with Das Keyboard that is less than remarkable, please contact me right away so I can do my best to make it right. I do my best to find discussions and forums where people are talking about Das Keyboard, but that obviously is a pretty big task. I always appreciate customer and fan help in identifying any discussion, both positive and negative, so I can make sure everyone's experience is what it should be.
If you have any feedback, comments, questions, concerns, or any other matter, please let me know. My name is Andy and you can reach me at community[at]daskeyboard[dot]com. By the same token, if you have a fun picture or happy story you'd like to share, I love to get those too!
Thanks again for your participation in the Das Keyboard discussion; have a great day!