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Author Topic: Got a defective keyboard, what are my options?  (Read 1588 times)

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Offline 3doog

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  • Location: Bangkok Thailand
Got a defective keyboard, what are my options?
« on: Tue, 23 July 2013, 22:13:20 »
Just got a FC660M from qtan and the 'i' key doesn't work. I am still waiting his email response to this.
Does anybody know what could cause the 'i' key to not work? What are my options?
I don't know how qtan deal with this, does anybody have an experience with defective product from qtan?

Can I just fix it myself?
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Offline Photoelectric

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Re: Got a defective keyboard, what are my options?
« Reply #1 on: Tue, 23 July 2013, 22:18:49 »
If you can't get it resolved with qtan, the next step would be to check the switch: if could have a bad solder joint, in which case you just need to resolder it.  Could be the actual switch mechanism being faulty.  Either way, resoldering the existing switch or swapping in a new Blue switch will most likely fix it.  These things can happen, sadly.
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Offline kenmai9

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Re: Got a defective keyboard, what are my options?
« Reply #2 on: Tue, 23 July 2013, 22:58:02 »
Quote from: 3doog on Tue, 23 July 2013, 22:13:20
Just got a FC660M from qtan and the 'i' key doesn't work. I am still waiting his email response to this.
Does anybody know what could cause the 'i' key to not work? What are my options?
I don't know how qtan deal with this, does anybody have an experience with defective product from qtan?

Can I just fix it myself?

I have a defective keyboard from him. I e-mailed him asking what I can do, and he told me I can return it for a refund.
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