Keyboard Failure! Help with troubleshoot?

[Glacierx]

I recently purchased a mechanical keyboard by ThermalTake (Meka G1). After a few days, I started getting the "Keyboard Failure" during the boot-up phase. It asks me to press F1 or F2 to continue/configure bios settings, which is funny considering the keys don't work...

Anyway, reconnecting it to the USB seems fixes the problem, except the problem comes back when I boot into Windows, so I have to reconnect again. I have tried different USB ports, same problem. I never had this problem with a membrane keyboards, so I'm really confused as to why this is happening.

I have also flashed the BIOS to a newer version, but the problem persists when I boot into windows. I'm not sure what the next steps are...

I'd send this in for a replacement if I can somehow confirm it is a hardware issue...

[sinis]

Is the failure reproducable on a different PC?

[pyro]

Try replacing the USB-Cable with a different one.

[Glacierx]

I have not tried this, I do have a laptop but it is rather inconvenient to set it up. This does NOT happen every time I boot up, which makes me think it might be hardware malfunction...

[Glacierx]

Try replacing the USB-Cable with a different one.

The cable is not detachable..., it's one of those military grade cables with several outlets including sound and mic...

[Glacierx]

Just tried it a bunch of times on laptop. Unplugging it and plugging it back in, 80% of the time it says device not recognized... I think this warrants for an exchange...

[StaCT13]

I'd RMA it. That doesn't seem normal. Not a bad choice in board, though.