HHKB Hybrid Type-S White [Received with Scratches]

[stannousoxalate]

Has anybody else experienced the same thing? My HHKB just came in this morning and it had a LOT of scratches in the bottom and on the side of the case. Pics: https://imgur.com/gallery/yAyBpIa

[rxc92]

Did you receive it NIB?

[stannousoxalate]

Yeah, I purchased it from fujitsuscannerstore.com ...

[rxc92]

Hmm, that is highly disappointing. I do doubt that they’d provide you with a new board as it was almost certainly due to poor handling during shipping, but it would be good to send them an email. Sorry this happened.

[Rob27shred]

Hmm, that is highly disappointing. I do doubt that they’d provide you with a new board as it was almost certainly due to poor handling during shipping, but it would be good to send them an email. Sorry this happened.

I don't know, that looks more like weld lines from a cold mold than scratches in the pics to me. Isn't the HHKB cases made through injection molding? If it is weld lines & not scratches you might be able to get it replaced.

[Tactile]

Was it in the plastic bag? (Should be YES) Were the batteries already installed? (Should be NO) It might have been a return.

[stannousoxalate]

I see. Thanks for your inputs! And yeah I don't think this is due to molding either. I received it wrapped in plastic and the new batteries had a separate plastic. I've already sent an email to fujitsu and I do hope I get a replacement.

[Deduce2612]

I see. Thanks for your inputs! And yeah I don't think this is due to molding either. I received it wrapped in plastic and the new batteries had a separate plastic. I've already sent an email to fujitsu and I do hope I get a replacement.

It's normal. Mine has a few and all the other Hybrids I've seen are not perfect too. They are from the molding process. No need to worry. I had the same exact line in the back middle, and on the side and top.
Here is one for example (kinda hard to see with the lighting but it's in the same place as yours).

[Deduce2612]

Actually, I just realized I have all the same markings as yours.

[rxc92]

So it's just a byproduct of manufacturing? Could anyone with a new regular HHKB compare it with theirs?

[Deduce2612]

So it's just a byproduct of manufacturing? Could anyone with a new regular HHKB compare it with theirs?

Yes, my HHKB Hybrid Type-S is only two weeks old and it came like this. Date of production is 2020-03-21. My colleague's keyboard when I used it a few months ago (non type-s) also had marks but his was more visible than mine. He got his in Feb.

[rxc92]

I specifically meant non-hybrid, as I haven't heard of the issue before this. Wonder what could be so different about the hybrid case that it causes these deformities.

[stannousoxalate]

Oh wow. That's actually unfortunate. I've seen molding marks from previous HHKBs but they're not scratches like in the Hybrids. I also wonder if this is only visible in white models. Haven't seen complaints about the Black Hybrids just yet.

[Deduce2612]

Oh wow. That's actually unfortunate. I've seen molding marks from previous HHKBs but they're not scratches like in the Hybrids. I also wonder if this is only visible in white models. Haven't seen complaints about the Black Hybrids just yet.

They aren't really scratches. It's smooth to the touch but just visible color inconsistencies.

[phototristan]

I just received my Hybrid and it has the scratch on the bottom in the exactly same place. I don't see any other scratches though.

[Polymer]

Oh wow. That's actually unfortunate. I've seen molding marks from previous HHKBs but they're not scratches like in the Hybrids. I also wonder if this is only visible in white models. Haven't seen complaints about the Black Hybrids just yet.

You didn't really see complaints before either considering people are just noticing the marks they have...

It would be better if it was perfect but that's what it is....don't let it eat at you, it really is a nothing.

[Damonskv]

these aren't scratches, it's just molding marks