Author Topic: SHIPMENT AND SHIPPING INQUIRY  (Read 14462 times)

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Offline KPrepublic

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SHIPMENT AND SHIPPING INQUIRY
« on: Wed, 26 August 2020, 05:48:27 »
With the effect of COVID-19, free shipping and paid standard shipping will take over 30 - 45 business days on average. The 45 is the minimum shipping time, which counts from the day when you have the tracking info NOT the day you placed the order.

We will contact you if your country cannot be reached with the free shipping. Then we will give you two options, 1) to have a paid standard shipping; 2) to have a expedited shipping. Of course, if you don't want to pay, we could refund to you within 2 business days.

Still not receive?

Since the COVID-19, the longest shipping time we encounter is over 140 days with free shipping. If you don't receive the parcel after 140 days, please feel free to contact us for a solution (refund or reshipment). NOTE - the 140-day starter is from the day you have the tracking info, NOT from the day when you place the order.

Offline KPrepublic

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Re: SHIPMENT AND SHIPPING INQUIRY
« Reply #1 on: Wed, 26 August 2020, 05:51:16 »
During the pandemic, we are too busy to reply email immediately.

It is better to leave messages with your order number and questions via live chat on website or FB Messenger or Skype-KPrepublic Serivce.


Thank you for your understanding.