Apple MB110 is not recognized on a PC

[ibu]

I have the  opportunity to test the keyboard MB110 from Apple (the one with wire) for some weeks.

But it is not recognized at my PC.

Neither at the PS2 outlet with an adapter for USB, nor at an USB outlet directly.

That is independent of the fact, if I use an extension cord or not.

My Mainboard is a Gigabyte H55M-USB3 rev1.
My OS is Win7 pro, 64bit.

Do you have any hints for me to get the keyboard recognized?
Thanks.

[In Stereo!]

This is a standard keyboard, so you shouldn't have any problems. I'd say that there is a HW problem with the keyboard itself.

[In Stereo!]

Do you hear the Windows "hardware connected" sound when you plug it in? Have you tried all possible ports, specifically rear motherboard-mounted ports rather than front case-mounted ports?

Does the keyboard appear in Device Manager? If so, does it appear as a problem device (indicated by a '!' or '?' icon).

Do you have access to another PC to test functionality? Do you know for certain that this specific example is not broken/defective?

Oh, you forgot the most important test: do the LEDs light up upon connection?

[ClackHead]

once connected over USB, Windows will auto-detect and install the required drivers for the keyboard. I use one on Win7 64-bit as well from time to time. Zero issues.

[ibu]

Yes, I hear the "hardware connected" sound.

I cannot see any led at the keyboard.

I have tried all possible ports. I have only rear mounted ports at my PC.

The keyboard does not appear in the Device Manager, but there are two indicated problems (please see the screeshot).

I have no access to another PC. But it is sure that the keyboard is OK, because my friend, who uses a Mac, used it without any problems.

[ClackHead]

It seems your motherboard is missing the correct drivers. You should be able to find the latest drivers on your motherboard's manufacturer website. Please back up all your important data before installing drivers.

But before all this, please make sure you have all the latest windows updates. Run windows update repeatedly until their is nothing left to update.

[ibu]

I use the auto update function of Win 7. The latest updates are installed.

Updating the drivers of the motherboard?

Hhmm.
I will wait a little bit, if there are no other ideas.

I think updating the motherboard drivers could lead into a time consuming phase of testing, restoring, ... if there would appear some problems.

And: I installed the latest driver for the motherboard, as I bought it just half a year ago.
Hard to believe that such a driver should be the cause for the problem.

[ibu]

Hmmm...it's possible the driver isn't missing, but rather there's a hardware conflict. ibu, please right click the USB controller with the problem icon and access the properties option (I don't know what it will be in your language) and, if a message appears in the window explaining what the problem is, please post it here (translated, at least roughly, to English would be helpful).

The message is a generic one.
Please see the attachement.
Translation:
"The driver for this device has not been installed. (Code 28) ..."

I tried the button "update driver". The result: no driver is found.

One question please to isolate the problem:
Where should an apple keyboard appear inside the device manager, when everything goes fine?

Thanks.

[ClackHead]

In my English version of Windows, it shows up under "Keyboards".

[ibu]

I think the picture
http://geekhack.org/attachment.php?attachmentid=12302&d=1283237942
which I had posted here before, only shows an USB PCI card. I do not use it - and forgot, that it exists.

To connect my USB devices I only use the built-in ports directly on the mainboard.

Here comes another Screenshot of the main USB controller.
No "!".
http://borumat.de/+screenshots/hc-2010.09.01-17_19_35.png

What is so curious is, that all my other USB devices work at theses ports.
And the keyboard works at the Mac of my friend, as I told.

If anyone has an idea: you are welcome.

One question with relevance for testing:
Should an USB keyboard work, while a keyboard with PS2 plug is still connected?
Until know I always disconnected my keyboard with the PS2 plug before I restarted the computer and connected the apple keyboard.

[nathanscribe]

If you like the style but want a Windows keyboard, I've just spotted this.

[quadibloc]

By "updating the drivers on the motherboard" they simply mean that you appear to be missing the proper drivers for the USB function of your motherboard; so you don't seem to be able to use the USB ports at all.

They were not suggesting that you do anything dangerous such as updating the flash memory containing your BIOS.

[ibu]

Another try.

I borrowed a MB110 from another friend who uses it with a PC with Windows XP. Without any problems. Without any extra driver.

I get the same effect as with the other MB110.
The keyboard does not work at all on my OS Window 7 (64bit).

Again I connected it for a test directly without an extension chord inbetween to a working usb port.
No way.

Unfortunately I have no friend who uses Windows 7 to check, if there's any strange setting active on my system - which is the cause for that problem.

Is there anyone of you using the keyboard under Windows 7 (64bit)?

Does anyone has an idea to isolate the problem?

[ibu]

By "updating the drivers on the motherboard" they simply mean that you appear to be missing the proper drivers for the USB function of your motherboard; so you don't seem to be able to use the USB ports at all.

I checked the gigabyte site for driver for usb.

http://gigabyte.de/products/product-page.aspx?pid=3444&dl=1#driver

There's only a driver for USB3 (which I installed).

It seems, drivers for the standard USB ports are distributed not by Gigabyte but by Microsoft.

But I tried to update the driver for the USP ports via device manager.
Result: "There are no drivers"

Further I tried to scan the driver status with a tool which has been mentioned at the Gigabyte Site:
Result as Screenshot:
http://borumat.de/+screenshots/hc-2010.11.16-14_24_12.png

And an actual screenshot from my device manager and it's USB port:

http://borumat.de/+screenshots/device-manager-usb.png

[kps]

Well, I brought my work laptop home this evening, running 64-bit Windows 7, and dug out my Apple aluminum keyboard. I'm typing this post on it.

[kps]

In case it helps, the hub USB vendor & product IDs are 05AC & 1006, and the keyboard itself is 05AC 0220. I don't know where you'd see that in Windows.

[ibu]

Well, I brought my work laptop home this evening, running 64-bit Windows 7, and dug out my Apple aluminum keyboard. I'm typing this post on it.

Good to know. Thanks.

What a mystery, that the keyboard does not work with my system.

[ibu]

Good to know. Thanks.

What a mystery, that the keyboard does not work with my system.

I changed the energy settings at my mainboard. I'm not sure, but may be these settings have been the cause for "not enough power" at the USB hubs.

Now I can reproduce the behaviour, that when I plug in the keyboard, the message "USB Device not recognized (error 43)" appears.

The automatic driver search does not find any better driver.

Does anyone has an idea, which driver I should try?

My Mainboard is an Gigabyte H55M-USB3.

[nraymond]

Does anyone has an idea, which driver I should try?

My Mainboard is an Gigabyte H55M-USB3.

The blue ports on that back of that motherboard are the USB3 ports and have a different controller than the USB2 ports that are part of the Intel H55 chipset.

I would start by making sure you have the latest drivers to the Intel chipset and NEC USB 3.0 controller installed, which you can get here.

Also make sure your BIOS is fully up-to-date, and consider turning off "Legacy Keyboard" and/or "Legacy Mouse" support in the BIOS under USB, since those can cause USB driver issues.

[ibu]

@nraymond

Thanks for your hints.

My steps:
I downloaded and installed the latest Intel Chipset drivers from the page, you mentioned.
Restart.
I turned off "USB legacy" in the BIOS.
No change. The keyboard is still detected as "unknown device, error 43".


For my tests I did not use the blue USB3 ports.

The keyboard I used has no hardware problem - for sure. It is borrowed by my neighbour, and it works fine at his mac.

I'm not sure if it is important:
When the keyboard is attached, the led of the capslock key is not burning, even if I press it several times.



Any more ideas? Would be great. Thanks.

Only to be sure:
does it play a role, if I leave the standard keyboard attached at the PS2 while testing?

[nraymond]

I'm not sure if it is important:
When the keyboard is attached, the led of the capslock key is not burning, even if I press it several times.



Any more ideas? Would be great. Thanks.

Only to be sure:
does it play a role, if I leave the standard keyboard attached at the PS2 while testing?

LEDs on USB keyboards only work in my experience once the keyboard is fully communicating with the host system, so if that's not happening, it's normal for the LED not to work.

The USB 3.0 ports should be backward compatible with USB 1 and 2, so might be worth trying the keyboard there for the heck of it.

I'm not sure how a PS2 keyboard could affect a USB keyboard, but there's no harm in shutting the system down, unplugging the PS2 keyboard, and plugging in a USB keyboard and booting the system up to see what happens.  Even if the USB keyboard doesn't work, you can still tap the power button to initiate a soft shutdown.

[ibu]

New steps:

I unpluggged the PS2 keyboard.
Restart.
No recognition.

I attached the Apple keyboard to an USB3 port (and keep the PS2 keyboard unplugged).
Restart.
No recognition.