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Offline Lpb45

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Monitor return
« on: Fri, 22 April 2011, 18:21:27 »
So I bought an HP Zr30w a few weeks ago and found out when I got it that I had a stuck green pixel right in the center of the monitor so I tried to unstuck it with the program online and giving it the pixel massage but nothing worked so I called HP and they are going to drop ship me a brand new one they say.  

Kinda scares me though that they may send me a refurbished monitor, anybody have any knowledge of having something replaced by HP?  They say it will have a label to ship the other one out and that I should have it boxed up,  just scared that I will have to ship mine out before I even get to check this monitor.
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Offline alaricljs

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Monitor return
« Reply #1 on: Fri, 22 April 2011, 18:29:40 »
Have not done this with an HP monitor, but have done it with Dell.  Swapped 3 monitors for my original, and kept the original through the first 2 swaps.  The bad news is that as long as there's no issue with the display their rules say you can't ***** about getting a refurb.  This means that scuffs on the bezel are allowed.
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Offline Lpb45

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« Reply #2 on: Fri, 22 April 2011, 18:36:39 »
Dell makes fantastic monitors but when I bought this they didnt have a sale going and the non scaler really sold me on the hp, its a great monitor but the stuck pixel really bugs me.  I did have to tell them that I had 3 stuck pixels as they have policy that unless you have 3 or more stuck pixels they wont exchange it.  I also made absolutely sure with the girl on the phone that they are sending me a brand new monitor
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Offline alaricljs

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« Reply #3 on: Fri, 22 April 2011, 18:38:00 »
Yeah, they're good with the new for new returns... Mine was a late warranty swap for a failed controller board.
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Offline Lpb45

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« Reply #4 on: Fri, 22 April 2011, 19:17:33 »
I do have a green one in the center, very noticable anytime a dark screen is up
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Offline MrSneis

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« Reply #5 on: Fri, 22 April 2011, 23:37:16 »
Hp has onsite replacement for their business class monitors, its pretty nice! Their phone tech support on the other hand...
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Offline Lpb45

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« Reply #6 on: Sat, 23 April 2011, 02:46:54 »
outsourced to India, ya I was on the phone for almost 2 hours on wednesday and they said theyd get back to me which they did last night
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Offline Lpb45

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« Reply #7 on: Tue, 26 April 2011, 10:37:01 »
Well got my replacement today, cant test anything out until I get home tonight.  They did send a BRAND new monitor though Manufactured date is March 2011 so im pretty happy now just got to make sure there is nothing wrong.  Also they sent me another set of Dual Link DVI and Displayport Cables, thinking about not sending any of the cables back at all or maybe just a single regular dvi cable.  Any suggestions lol
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Offline Lpb45

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« Reply #8 on: Tue, 26 April 2011, 20:39:43 »
lol, big waste of time brand new replacement panel has another stuck pixel in an even worse part of the screen.  I wont be buying HP again after this.
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Offline Lpb45

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« Reply #9 on: Tue, 26 April 2011, 21:06:04 »
I see no reason to keep the replacement or get back on the phone as im dead tired from a long day and a bit depressed about a second stuck pixel monitor so I sent an email to the rep I was dealing with telling them im sending the replacement back, all I can do is see where it goes from here.
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Offline guilleguillaume

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« Reply #10 on: Wed, 27 April 2011, 12:06:47 »
I will never buy such an expensive monitor if it doesn't have 0 pixel guarantee. I want perfect monitors since dead pixels are the most annoying thing when using computers.
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Offline Lpb45

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« Reply #11 on: Wed, 27 April 2011, 13:52:51 »
HP said they are going to send me another monitor, kind of surprised that they are going to.
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Offline MissileMike

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Monitor return
« Reply #12 on: Wed, 27 April 2011, 14:16:04 »
Sorry to hear about that.  Both my zr24w monitors are w/o a stuck pixel.  I guess it's just possible with so many pixels on that particular model.  HP Support is pretty good about replacing stuff, though.  I blew a power adapter on an ond 8510p a few years ago and they sent me a new one without even asking for the old one back.
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Offline Lpb45

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« Reply #13 on: Wed, 27 April 2011, 15:21:30 »
Yea, the girl I talked to on the phone again today also said they are going to give me an extended warranty.
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Offline Lpb45

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« Reply #14 on: Fri, 29 April 2011, 21:03:46 »
Got the new replacement, checked it 3 times and zero stuck or dead pixels.   hooooray!
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Offline Lpb45

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« Reply #15 on: Fri, 29 April 2011, 21:17:07 »
really impressed with hp's customer service, they didnt have to return or replace anything for me but they did so props to them and they are suppose to extend my warranty aswell
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Offline audioave10

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« Reply #16 on: Sat, 30 April 2011, 03:09:17 »
That is some of the best service I've ever heard of. Good for you!
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Offline Lpb45

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« Reply #17 on: Sat, 30 April 2011, 12:11:59 »
Quote from: audioave10;339430
That is some of the best service I've ever heard of. Good for you!

I completely agree
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Offline RiGS

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« Reply #18 on: Mon, 09 May 2011, 06:30:13 »
Quote from: Lpb45;337802
lol, big waste of time brand new replacement panel has another stuck pixel in an even worse part of the screen.  I wont be buying HP again after this.

 
This has nothing to do with the HP. Those panels are all made by LG. A few pixel errors are considered to be normal and part of the manufacturing process. However you can always pay some extra to get a zero pixel guarantee.
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Last edited by RiGS; Jan 2011

Offline audioave10

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« Reply #19 on: Mon, 09 May 2011, 10:09:07 »
I haven't even seen a stuck pixel in over 4 years. There is no excuse for them today. Samsung & Acer here...maybe I am just lucky.
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Offline Lpb45

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« Reply #20 on: Tue, 10 May 2011, 07:08:02 »
Quote from: RiGS;343686
This has nothing to do with the HP. Those panels are all made by LG. A few pixel errors are considered to be normal and part of the manufacturing process. However you can always pay some extra to get a zero pixel guarantee.

Maybe in your bizzaro world this is ok for a $1300 product but not mine, also HP or anyone else for that matter does not offer an extra zero pixel guarantee(besides dell) and they did a fine job of fixing the mistakes (Some of the best customer service i have had, overnighted both replacements to me and payed for the return of the defective ones).  Also at the end of the day HP is putting LG panels into their monitors so in my eyes HP (the ones who recieved my money) are responsible.
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Offline Lpb45

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« Reply #21 on: Tue, 10 May 2011, 07:08:57 »
Quote from: audioave10;343797
I haven't even seen a stuck pixel in over 4 years. There is no excuse for them today. Samsung & Acer here...maybe I am just lucky.

Guessing 1080 TN panels?  The new 30inch high res panels have just a massive amount of pixels
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Offline RiGS

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« Reply #22 on: Tue, 10 May 2011, 08:29:40 »
Quote
Maybe in your bizzaro world this is ok for a $1300 product but not mine

I don't like this either, but these are the industry standards for a reason.
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Last edited by RiGS; Jan 2011

Offline RiGS

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« Reply #23 on: Tue, 10 May 2011, 08:45:19 »
You are extremely lucky and you should be glad that HP replaced it for you, despite the fact they didn't have to.
It just proves what a great company they are.

Also note that the zero bright pixel policy of Dell only applies to bright/stuck pixels. I have two dead pixels on my Dell, and they refused to replace it.

Quote
Also at the end of the day HP is putting LG panels into their monitors so in my eyes HP (the ones who recieved my money) are responsible.

Most of the time pixel errors occur during shipping.
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Last edited by RiGS; Jan 2011

Offline Lpb45

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« Reply #24 on: Thu, 12 May 2011, 16:33:22 »
Quote from: RiGS;344346
You are extremely lucky and you should be glad that HP replaced it for you, despite the fact they didn't have to.
It just proves what a great company they are.

Also note that the zero bright pixel policy of Dell only applies to bright/stuck pixels. I have two dead pixels on my Dell, and they refused to replace it.


Most of the time pixel errors occur during shipping.

I agree I wasnt very happy that the replacement showed up with another stuck pixel dead center but that probly has something to do with UPS playing soccer with the box or whatever they do with these during shipping but HP Customer service is just amazing at how helpful they were and going forward I wont hesitate for 1 second to buy HP products.
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