Has anyone dealt with Elitekeyboards.com support?

[Rhinofeed]

Why hello there everyone! I've been having an issue with my keyboard's Caps Lock LED light, in that it just randomly shut completely off, and nothing I do will get it to indicate if caps lock is on or off anymore. I've contacted Elitekeybord's support email address, but I get absolutely no response. Has anyone got a response from them that was helpful? Have you gotten a replacement keyboard from them successfully? Are they a reputable company that will actually give you decent support? It's still less than a month since I purchased it, so I want an exchange at least, and it really worries me that they haven't responded, and there's no way to just call them.

[Quarzac]

While I haven't personally dealt with them, I've talked to people about it briefly, and I've gone through their warranty information, and it looks like if it's been more than 30 days, you have to ship it to them for repair, and if they verify the issue, they will cover the cost of shipping it back.

[itlnstln]

I had a Filco that was missing the logo, and they turned it around very quickly.

[litster]

In case you haven't done this already, try the keyboard on one or two different computers.  If you see the problem on other computers then most likely it is the keyboard's problem.  If not, it could be your computer.

[Rhinofeed]

@Quarzac That's one of the reasons I'm kinda worried about it, it's less then 30 days now, but if they don't respond, it won't be less than 30 days anymore! I hope they aren't purposefully stalling.

@litster I'll have to try that out, I only restarted the computer I had. However, if it is an issue with the computer, what would I do?

I had a Filco that was missing the logo, and they turned it around very quickly.

And Elitekeyboards Leopolds are STILL missing the logo.

What's with THAT?

Hahaha, I love it that they don't have a logo. It's much cleaner to look at.

[Rhinofeed]

Yup, it's an issue with the keyboard. Tried it in another computer and the light still doesn't work. Argh.

[itlnstln]

I use Caps Lock very often.  'Boards with the lock lights on the keys bother me, because I can't see when the Caps Lock is on since my hand is in the way.  It's pretty easy to notice when the Caps Lock is on when the lights are in the upper right.  That way you knock out a whole sentence in Caps before realizing it.  MS Word will turn it off for you automatically and fix whatever you typed.  That feature has saved a few e-mails of mine in the past.

[msimon]

I ordered some Windows keys from them, i took my time to email them for postage to the uk and it took fricking years for them to respond and when they did it didnt realy make any sense to my reply but i got the invoice in the end, I payed and never recived my keys.

Couldnt be bothered to chase them.

[litster]

Might want to try iomania.co.kr in the future.  I contacted kant1971 here on GH, and ordered a new Realforce 87U anniversay edition, and then added a tenkeyless keyboard bag for $39US.  Shipping for just the keyboard was $50, but no additional shipping cost to add the keyboard bag.  The keyboard bag is $50 at EK.  Overall it is not cheaper than EK, but if you buy a few things at the same time, shipping is not that bad, plus they already have the Filco Multicam keyboards available.  Ripster might want to get it from them :-)

[tsangan]

Might want to try iomania.co.kr in the future.  I contacted kant1971 here on GH, and ordered a new Realforce 87U anniversay edition, and then added a tenkeyless keyboard bag for $39US.  Shipping for just the keyboard was $50, but no additional shipping cost to add the keyboard bag.  The keyboard bag is $50 at EK.  Overall it is not cheaper than EK, but if you buy a few things at the same time, shipping is not that bad, plus they already have the Filco Multicam keyboards available.  Ripster might want to get it from them :-)

You can order the anniversary edition already?!?!?!

[Urglifast]

Why hello there everyone! I've been having an issue with my keyboard's Caps Lock LED light, in that it just randomly shut completely off, and nothing I do will get it to indicate if caps lock is on or off anymore. I've contacted Elitekeybord's support email address, but I get absolutely no response. Has anyone got a response from them that was helpful? Have you gotten a replacement keyboard from them successfully? Are they a reputable company that will actually give you decent support? It's still less than a month since I purchased it, so I want an exchange at least, and it really worries me that they haven't responded, and there's no way to just call them.

i've called them, i have their number somewhere.  let me track it down for you.

[Urglifast]

from their website:


Sales inquires: sales@elitekeyboards.com

Support issues: support@elitekeyboards.com

Website related issues: webmaster@elitekeyboards.com

Telephone Support: 1-877-919-2272 (Mon-Fri 0900-1700 PST/PDT)
Fax (orders only): 1-909-693-5155

[magictoaster]

I did once or twice and they where quick to respond (lets says 1 day or 2) and they have always taken care of the issue.

[Fuzzy Dunlop]

They're usually quick to respond. If your email doesn't get a response it could be possible it somehow ended up in their spam folder. You could try emailing from another address, or sending a second message, or phoning them. Keep in mind they are a very small company with limited resources, they don't have a call centre etc.

[litster]

You can order the anniversary edition already?!?!?!

Yes.  And if it is not too late, you get free gift from pre-ordering: one pair of blue ALT keys and one pair of green Shift keys, + some random color topre keycaps, key puller, and come cleaning cloth thinge.

[ownerer]

I once got a hold of them by phone.

[xJaPx]

can't speak on product rmas or anything, but i emailed them requesting to cancel an order and i got an email 25 min later fro papyal saying i had a refund.  re-ordered again and got my leopold on its way, great to me so far