I'll say it was disconcerting! I work as a technical support supervisor with UPS. When a customer has an issue with either the shipping software, our web site, or even hardware that we sometimes provide, it's our job to assist them in getting their systems back up and running. With all of the resources at our disposal, I could easily see a time when voice recognition and speach synthesis are good enough to do the job my agents do. If robots can take care of typing, and computers can take care of the customers, there's no telling what the future would be like. We're getting closer and closer to that reality every day.
The human species would essentially become outdated and obsolete.