You've *definitely* got to keep us up-to-date on that one!
BTW, I wonder if the 104/blue line is the problem. Not to say all are bad, but I haven't heard someone with 105/109 or 104/brown say anything about it yet... Then again this is problem my human brain doing what it does best: find patterns in patternless data.
I thought I would pipe in about my experiences so far. I purchased a 104/blue and experienced issues with key presses not registering or registering twice. This could certainly be an issue with the 104/blue line. For an idea about the rate at which my problems occurred I repeatedly typed my name and posted the results here: https://gist.github.com/1727786
I contacted TE and I asked if my problems were due to a firmware issue that could be fixed by flashing a new firmware or if there was a unique hardware issue that warranted my keyboard being replaced. They gave me a long winded email describing troubleshooting steps such as ensuring it is not an OS / driver issue (tried the keyboard in Windows + OSX and encountered the same problems), gave me a link to a silly little troubleshooting app that lights up keys on a virtual keyboard when they are pressed (I imagine just to ensure there are no dead keys), and instructed me to ensure I had a good USB connection, etc. 1 or 2 days after telling them none of these steps solved my problem they instructed me to fill out an RMA and return the keyboard. I shipped it back via Canadapost Express COD on Weds. Feb 8th. I received my replacement keyboard today, Mon. Feb. 13th. I have only used the keyboard briefly, but unfortunately it seems the problem still persists. The problem is not as bad as it was with my previous keyboard (double key presses registering about 1/2 of the rate they used to) but it is still present. I will use the keyboard a bit more this week and post back as to if the issue goes away. However, in my opinion I feel like the problem is due to poor firmware (lousy software key de-bouncing perhaps?) and not hardware, so I don't imagine repeated use of the keyboard will solve the problem.
I do have a tip for anyone trying to contact Truly Ergonomic. As many of you who have tried contacting them are probably well aware of almost all their email addresses seem to go to a general inbox that probably gets checked once in a blue moon and responds with a frustrating auto-reply. Instead I took a shot in the dark and looked up their admin contact email registered with their domain (e.g. http://whois.domaintools.com/trulyergonomic.com
). They seem to have registered their domain using a private domain name registration service (whoisproof) but it lists an email address that promisses to forward all messages to Truly Ergonomics. Hoping I would get through to a different inbox I have CC'd this address on all my contacts with TE. Not sure if that is what eventually got their attention or not but its worth a shot.