Elitekeyboards, and majestouch, especially is demonstrating a serious lack of character here. They should be willing to repay shipping costs incurred during a refund that is a result of THEIR error. Looks like I won't be giving them any more of my business after this event. I don't want to be in the same shoes as the OP.
Of course I offered to repay him for shipping costs, and I even said he wouldn't have to worry about the duties. I'm not sure if English is his first language (I'm not passing judgement on him for it!) as the email he sent following our conversation seemed to not grasp the gist of our telephone exchange in its entirety, but we were able to come to an agreement in writing.
We're definitely guilty of shipping the wrong keyboard, and I dropped the ball in not getting back to this guy within 24 hours, but when we make a mistake we always make our best effort to make sure the customer doesn't have to pay anything extra. Sure there is a person's time and inconvenience involved, but this is the nature of being a consumer, sometimes products need to be replaced, etc.
That all said, as with most rants I've read on GH, pieces of the story are missing or omitted. An even better example is present on the previous page of this thread:
Just in case everyone doesn't know, if you live with your friend for ex. college, and you and your friend decide to get 1 CC for yourself and your friend shipped to the same address but using different paypal account, they will refund all your orders. I was pretty mad at Brian because I was a loyal customer of EK buying tons of stuff and he said I'm suspicious. I guess **** happens
This gentleman and his "friends" tried to buy a total of 23 clickclack keycaps in under 10 minutes using different names and e-mail addresses. Me calling him suspicious was an exercise in patience and generosity.
