You usually only get warranty service in the country you purchase it in. Companies in different countries are usually separate entities (importers, not subsidiary). Do you really expect them do service your board when they didn't make a dime from you.
The answer is YES I expect them to. That's the whole point of being called CMStorm company. They're not called CMStorm I and CMStorm II. They are ONE company. That's the whole point of being a customer -- customers don't bother with the internal processes that are within the company, including the manufacturing all the way to the shipping all the way to the logistics. That is included with what gets paid for not only the physical product that you get. That is the whole point why the whole capitalism system works, we don't want the trouble and all the costs and risks of making our own stuff, so we pay others to do it even at a profit.
I gave an example of a Fractal design 14 dollar fan that didn't work when I bought a case. I contacted fractal internationally and they immediately asked for a proof of the problem, and a shipping address. They didn't even ask me to send it back (they just asked me to break one of the fan blades. I guess that's to ward off the scammers.) Again.. that is just for a 14 dollar fan, and I call that good if not the best service.
How hard is it to channel your support to different parts of the world through your distributors? You ship your products to them anyway... they ship other returned products to you too. Make your system like a money transfer system. Do you think the money that was deposited in western union in the U.S. is the same money that was given to the receiver in Australia? NO. It's not even a new process and not implementing it today as a company that offers their products to many areas in the world is just plain outdated. For a company that is related to computers they should be insulted.
