Check the cable is plugged in properly, try (gently) unplugging and replugging it a couple of times.
Try the keyboard on a different computer.
Try a different USB cable.
Reseated cable, unplugging a few times (cold boot). Haven't tried different cable or PC yet, nor the PS2 adapter. It seems weird that either of these would make a single key fail intermittently. I did try manipulating the switch with no key, that had the ~same rate of misfires as with the keycap in place.
No it is not a cord issue.
The numbers seem high only because it affected one shipment batch (1/10 boards in one shipment we received), so its not necessarily high overall, just very concentrated during a short run.
We will be happy to replace it and I do apologize for any inconvenience..
Costar has identified the issue, apologized a million times and we changed a few SOPs for QC. Rest assured this will not happen again.
I'm assuming this is referring to the same problem I'm having? It's weird, it will fire 9 out of 10 times and then go back to 0 out of 10; hell hath no fury like an ALT-key scorn.
This is in Euroland, however. Is there an official statement of some kind I could refer the seller to? RMA checks tend to be really pedantic, and I would imagine my finicky ALT key would pose some problem (imagine if you will a tech pressing it 5 times in a 9 out of 10 streak; LOL dis werks customer dumb pay us monies).
Should I contact my closest Coolermaster regional office instead?
TotalChaos: I would have thought I would never miss my numpad, but I think I might have to purchase a standalone. It seems I've been using it a lot more often than I can recollect, predominantly the enter key right next to my mouse hand (hitting it with my thumb for list entries and paste actions).
Otherwise I am really pleased with the QFR. Been typing on it for a few hours since yesterday. I keep applying too much force, although that has improved somewhat. I've considered O-rings already.
My only complaint is the funky font, but that's really a taste issue and can easily be remedied. It looks great without the labeling.