Author Topic: [GB] ErgoDox Assembly Services (Massdrop) [CLOSED] (Read 31005 times)

SmallFry · « **Reply #50 on:** Tue, 02 April 2013, 18:00:46 »

I thought that this was canceled. You guys really want your stuff still going to TheProfosist after two months in the dark on his other GB?

* SmallFry sighs.

Susan1430 · « **Reply #51 on:** Tue, 02 April 2013, 18:47:12 »

My fiance ordered an ErgoDox with the assembly service (as reflected on the shipping manifest included in the box), but received an unassembled kit shipped directly from MassDrop.

I've contacted MassDrop, will post again when I get a response.

seferphier · « **Reply #52 on:** Wed, 03 April 2013, 03:35:43 »

hey. Profosist, did you receive the ErgoDox yet? When will you be able to ship it out?

Latin00032 · « **Reply #53 on:** Wed, 03 April 2013, 12:34:45 »

Is this group buy going to return in light of the new ergodox mass drop??

Gupgup · « **Reply #54 on:** Wed, 03 April 2013, 12:46:49 »

Quote from: Latin00032 on Wed, 03 April 2013, 12:34:45

Is this group buy going to return in light of the new ergodox mass drop??

This thread is meant to show the group buy being held at mass drop

Edit: Woops, noticed this was the assembly thread, theres so many I got them confused

seferphier · « **Reply #55 on:** Thu, 04 April 2013, 00:45:48 »

TheProfosist's lack of reply is a bit concerning. I sent him a PM a few days ago but did not receive a reply.

SmallFry · « **Reply #56 on:** Thu, 04 April 2013, 00:56:52 »

Oh believe me, I know. Good luck with your assembly order...

TheProfosist · « **Reply #57 on:** Thu, 04 April 2013, 01:20:54 »

SmallFry stop thread crapping this is the second time ive asked.

Also sorry about the delay but i will take a large chunk of time out tomorrow to reply to everyone and post an update.

Also if you need to contact me specifically please contact me directly and especially not through someone else. The best way is via email which is "myuser"@gmail.com . I will do my best to get you a reply within 24 hours.

TheProfosist · « **Reply #58 on:** Thu, 04 April 2013, 17:56:41 »

Some Updates:

I received my ErgoDox on Tuesdasy.

On wednesday i got notification that some of the ErgoDox's have been shipped to me for assembly.

TheProfosist · « **Reply #59 on:** Wed, 10 April 2013, 23:08:26 »

hey guys going to be responding to emails and posts in mass tomorrow and hopefully some updates

wiredPANDA · « **Reply #60 on:** Sat, 13 April 2013, 07:09:51 »

Any updates/confirmation on devices received?

TheProfosist · « **Reply #61 on:** Sat, 13 April 2013, 07:27:59 »

Quote from: wiredPANDA on Sat, 13 April 2013, 07:09:51

Any updates/confirmation on devices received?

That update should come today, sorry about the delay.

wiredPANDA · « **Reply #62 on:** Tue, 16 April 2013, 17:18:51 »

Any updates?

wiredPANDA · « **Reply #63 on:** Wed, 17 April 2013, 12:24:39 »

Quote from: wiredPANDA on Tue, 16 April 2013, 17:18:51

Any updates?

seferphier · « **Reply #64 on:** Wed, 17 April 2013, 13:45:21 »

Rather than waiting, i canceled my order for the assembly service and constructed the ErgoDox myself.

wiredPANDA · « **Reply #65 on:** Wed, 17 April 2013, 14:27:08 »

He's reached out to me via email today.

And my second kit was sent directly to Prof, which is why I was asking for updates.

gilgam · « **Reply #66 on:** Sat, 27 April 2013, 02:59:38 »

Hi
is there any news about assembly service ?
It's classified as shipped on mass drop website but no updtae since...

Thanks

cgbuen · « **Reply #67 on:** Thu, 02 May 2013, 23:31:14 »

Also looking for an update.

TheProfosist · « **Reply #68 on:** Fri, 03 May 2013, 01:28:22 »

the shipment status was to me and there should be a update from MassDrop very soon.

xiso · « **Reply #69 on:** Thu, 23 May 2013, 23:12:53 »

Quote from: TheProfosist on Fri, 03 May 2013, 01:28:22

the shipment status was to me and there should be a update from MassDrop very soon.

Any updates?

According to the tracking information, you received the shipment at April 10.

And there is no update since then.

SmallFry · « **Reply #70 on:** Thu, 23 May 2013, 23:13:42 »

Good luck. His other GB is going swimmingly also.

cgbuen · « **Reply #71 on:** Fri, 31 May 2013, 20:04:06 »

Looking for an update. Thanks.

Glod · « **Reply #72 on:** Fri, 31 May 2013, 21:28:53 »

so like a dozen people aren't able to enjoy the awesomeness that is the ErgoDox that they paid for yet? that makes me sad.

gilgam · « **Reply #73 on:** Mon, 03 June 2013, 10:24:44 »

Still no news. i got some weeks ago but it's way too long....

SmallFry · « **Reply #74 on:** Mon, 03 June 2013, 10:32:11 »

Prof was in the IRC last evening, he has told me that the eDoxen will not be assembled fully until he has all the parts, as MassDrop did not pack all the necessary materials. I will pull my IRC logs in a bit, if asked.

gilgam · « **Reply #75 on:** Mon, 03 June 2013, 12:25:37 »

Thanks
but that was the answer days ago.
I'll call massdrop for this ...

SmallFry · « **Reply #76 on:** Mon, 03 June 2013, 12:39:25 »

Just telling ya what I know. I tried to cancel this buy prior to Prof getting the parts, but sadly he seems to have dropped the ball on this buy also.

seferphier · « **Reply #77 on:** Mon, 03 June 2013, 15:02:53 »

prof would respond within an hour before the groupbuy. After he got the orders, his response time was once a month. that is most disturbing.

wiredPANDA · « **Reply #78 on:** Wed, 05 June 2013, 18:49:24 »

I reached out to Prof and MD a couple days ago. No response from Prof - MD just told me they had been hearing about the lack of communication between him and the buyers, and that they would follow-up. I'm still waiting on a response from either.

litster · « **Reply #79 on:** Wed, 05 June 2013, 23:50:33 »

"Silence is gold" doesn't apply here.

metafour · « **Reply #80 on:** Wed, 05 June 2013, 23:56:16 »

Quote from: litster on Wed, 05 June 2013, 23:50:33

"Silence is gold" doesn't apply here.

Pretty sure that's a lesson that someone hasn't learned.

wiredPANDA · « **Reply #81 on:** Fri, 14 June 2013, 13:36:44 »

Figured I'd post for transparency. It seems there was a miscommunication between Prof and MassDrop, which lead to him never receiving the replacement parts that he needed (the ones that were missing from the kits). He's working that out with MD, now.

cgbuen · « **Reply #82 on:** Sun, 16 June 2013, 04:16:49 »

What were the parts?

cgbuen · « **Reply #83 on:** Wed, 19 June 2013, 15:33:54 »

Quote from: cgbuen on Sun, 16 June 2013, 04:16:49

What were the parts?

wiredPANDA · « **Reply #84 on:** Fri, 21 June 2013, 11:08:56 »

Not sure - you'd have to reach out to TheProf or MassDrop for an update.

Glod · « **Reply #85 on:** Sat, 22 June 2013, 16:44:00 »

I think you guys were robbed just like in the Phantom parts GB. i doubt the dozen people who signed up will ever see their ErgoDox.

SpAmRaY · « **Reply #86 on:** Sat, 22 June 2013, 17:27:20 »

Quote from: Glod on Sat, 22 June 2013, 16:44:00

I think you guys were robbed just like in the Phantom parts GB. i doubt the dozen people who signed up will ever see their ErgoDox.

I wonder if massdrop can do anything to help with the ergodoxes?

seferphier · « **Reply #87 on:** Sun, 23 June 2013, 19:49:51 »

Quote from: Glod on Sat, 22 June 2013, 16:44:00

I think you guys were robbed just like in the Phantom parts GB. i doubt the dozen people who signed up will ever see their ErgoDox.

think you are right. Just realized there is a whole thread dedicated to it.

He would need to offload ergodox off of geekhack and deskthority to make a profit. maybe we should implement a system to prevent that from happening.

r3dx · « **Reply #88 on:** Mon, 24 June 2013, 13:57:09 »

Quote from: seferphier on Sun, 23 June 2013, 19:49:51

Quote from: Glod on Sat, 22 June 2013, 16:44:00
I think you guys were robbed just like in the Phantom parts GB. i doubt the dozen people who signed up will ever see their ErgoDox.

think you are right. Just realized there is a whole thread dedicated to it.

He would need to offload ergodox off of geekhack and deskthority to make a profit. maybe we should implement a system to prevent that from happening.

Yeah, too bad there isn't some way to red flag a person to give people a heads up if this does happen. Sometimes it's best to be proactive about stuff like this because there isn't much that can be done once it happens.

I do feel for you guys though. I'm still waiting for switches and stabilizers so that I can start building my Phantoms and LZ-GH.

wiredPANDA · « **Reply #89 on:** Mon, 24 June 2013, 14:38:16 »

I received notice from Massdrop last week that they are having kits returned to them, and that they will be handling shipment/reimbursements for assembly charges. If you ordered the build services through Massdrop for the original ErgoDox buy, if you haven't received any notices, I'd reach out to Massdrop to check.

WhiteFireDragon · « **Reply #90 on:** Mon, 24 June 2013, 15:01:14 »

Hey that's good that massdrop is stepping in to try and resolve this. But I'm really curious though, how are they going to have it returned to them when it's already in Prof's hands? He ain't gonna ship it back, that's for sure.

wiredPANDA · « **Reply #91 on:** Tue, 25 June 2013, 10:07:13 »

That seems to be the information that they're providing, currently. That kits are being shipped back to MD for distribution back to intended parties. With that said, though, they are running another Dox buy currently - could always mask the missing kits with new kits sent to us.

WhiteFireDragon · « **Reply #92 on:** Tue, 25 June 2013, 11:22:06 »

That's gotta be some miracle to get Prof to spend money AND time to ship it out. If this is true though, I don't see why he can't do the same for all the phantom stuff he's supposedly holding.

If MassDrop just ordered more new kits to replace the missing ones, that's a huge loss, and Prof just gets to keep the kits he has with him.

SpAmRaY · « **Reply #93 on:** Tue, 25 June 2013, 11:24:21 »

Quote from: WhiteFireDragon on Tue, 25 June 2013, 11:22:06

That's gotta be some miracle to get Prof to spend money AND time to ship it out. If this is true though, I don't see why he can't do the same for all the phantom stuff he's supposedly holding.

If MassDrop just ordered more new kits to replace the missing ones, that's a huge loss, and Prof just gets to keep the kits he has with him.

Maybe we should keep an eye on ebay for ergodox kits!

r3dx · « **Reply #94 on:** Tue, 25 June 2013, 11:30:28 »

Quote from: WhiteFireDragon on Tue, 25 June 2013, 11:22:06

That's gotta be some miracle to get Prof to spend money AND time to ship it out. If this is true though, I don't see why he can't do the same for all the phantom stuff he's supposedly holding.

If MassDrop just ordered more new kits to replace the missing ones, that's a huge loss, and Prof just gets to keep the kits he has with him.

Sadly, this whole thing could have been cleared up with something as simple as better communication. I wouldn't doubt that he's busy with everything going on, everyone has that happen, but at the moment it looks more like he cut and run, at least until things cool down, rather than just pop in to post every so often.

boli · « **Reply #95 on:** Tue, 25 June 2013, 13:39:05 »

Quote from: WhiteFireDragon on Mon, 24 June 2013, 15:01:14

how are they going to have it returned to them when it's already in Prof's hands? He ain't gonna ship it back, that's for sure.

From what he told me it's already shipped, he even included a photos of the UPS drop-off package receipt and more. There's more to it, but I guess people are mostly interested in the shipment to MD. I urged him to post here but he didn't (yet), which is why I'm posting this tidbit now.

I for one am disappointed that I won't get an assembled ErgoDox after all, and (it seems) all because of a communication failure between MD and TheProfosist. From my own experience with MD so far (most good, some bad), his story sounds credible. To be fair, there are 2 sides to every story, and I haven't heard their side yet.

BTW I just received this update from MD:

Quote

I know it seems like a big mess. I can assure you that once we heard about TheProfosist's inability to assemble the keyboards, we got them over here as fast as possible. The keyboards came in last night from TheProfosist, and I spent the entire night ensuring that everyone who ordered through him had their custom parts in order, as well as the basic assembly pieces as well. The packages are all now packaged up, with tracking numbers, and are being shipped. Please keep note that the tracking numbers may not work until they are registered in USPS's system.

I can assure you, Oliver, that the keyboards spent a maximum of around 12 hours at Massdrop (less had it not been in the night!) and the entire Massdrop team knew the situation that all of you had gone through with TheProfosist. We all worked together to make sure you did not have to wait any longer.

I hope that now, at least, the keyboard is on its way and will get to you very shortly.

Glod · « **Reply #96 on:** Tue, 25 June 2013, 13:55:08 »

so they won't be assembled for those people? that sucks....

MassDrop are really good people it seems, I think the only complaints about massdrop I've seen are from people who have never got anything from massdrop and are still *****ing about the sign up requirement. It is good to see they are attempting to resolve this the best they can.

Larken · « **Reply #97 on:** Tue, 25 June 2013, 14:04:57 »

My personal experience with MD when **** went down was a very positive one. They are surprisingly extremely customer oriented, and I'm not surprised they stepped in to make things good for this GB. I won't be surprised if MD paid for the shipping back to them too.

It does suck big time that the people who got in this service had to wait so long and still not receive an assembled kit though. And I would've signed up for it if I didn't already have a board to be done by WFD at the time, and decided to ask him to assemble my spare kit instead. I'm glad I did so, but I do feel for those participating in this, esp given this was from round 1 and peeps from round 2 have already gotten their kits up and running.

longweight · « **Reply #98 on:** Tue, 25 June 2013, 15:07:49 »

Will there be another round?

seferphier · « **Reply #99 on:** Tue, 25 June 2013, 23:05:32 »

Quote from: Larken on Tue, 25 June 2013, 14:04:57

My personal experience with MD when **** went down was a very positive one. They are surprisingly extremely customer oriented, and I'm not surprised they stepped in to make things good for this GB. I won't be surprised if MD paid for the shipping back to them too.

It does suck big time that the people who got in this service had to wait so long and still not receive an assembled kit though. And I would've signed up for it if I didn't already have a board to be done by WFD at the time, and decided to ask him to assemble my spare kit instead. I'm glad I did so, but I do feel for those participating in this, esp given this was from round 1 and peeps from round 2 have already gotten their kits up and running.

yeah I am very impressed on massdrop's service. They did everything they could to manage the Prof situation. I'm sure they had to pay for the shipping cost out of their own pocket from prof to massdrop and then delivery out again.

on a side note, that is a very nice looking ergodox.

News:

Author Topic: [GB] ErgoDox Assembly Services (Massdrop) [CLOSED] (Read 31005 times)