Spamray, having ebay side with you, and having ebay actually do something about it is two totally separate things. I have a few cases where ebay sided with me but then did absolutely nothing. One guy had decent feedback on ebay, but someone pissed him off, so he decided he was no longer doing business on ebay. Any transactions in not yet completed, he just did nothing. I paid for my item, he never shipped it, went through the whole process with ebay and paypal, both sided with me and faulted the seller. They froze his paypal account, and locked his ebay account. They said that I would be reimbursed from any funds in his account. Problem is, he'd already cleared out his paypal account before they did anything, so there was nothing to reimburse me from. Been in other situations like that too, even recently. Just settled another issue on ebay after someone sent me the wrong item.