Are all the issues down to Stripe? Why is it preferred over PayPal?
so i hope this isnt too off topic
but ill go over some of the reasons i like stripe and why we use it
firstly, i hate paypal, because im in the UK, it offers very high fees and very poor exchange rates
these things i can look past, but sadly, the main reason i dont use paypal is because of how some users here use it, where i get a large number of chargebacks after people receive the goods, this is especially true when it comes to bro caps sales
sadly with paypal, you can either look at it as both the buyer and the seller is their customer, or jsut the buyer is, either way, i feel that they are there to protect the buyer more often than not
with stripe, i am there customer, and they are there to protect me
with stripe, everything is automated, form logging customers IPs and details etc, to tracking numbers when items are shipped etc
i have never lost a chargeback with stripe, but ive lost plenty with paypal even after giving them full tracking numbers, with packages that have been signed for, and giving them copies of shipping labels that exactly match customer details etc
i also get far less chargeback attempts via stripe, i think due in large park because they have to deal with their card issuer, rather than just click a button on paypal, and having zero repercussions should it not go through
now im making this sound like it happens all the time, im talking along the lines of maybe 20 chargebacks in every 5k transactions, so its a very very small percentage, however with paypal, it can cause freezes. hold, and limited access to my paypal account, which often will be full of others money, for gbs and such, and im jsut not prepared to put other peoples money at risk
with bro caps, its a very interesting situation, because although i handle all the payments etc, and bro caps can confirm this, i keep zero percent of the money, as soon as the sale is over, all the money gets sent to him, so when a week, a month, or 3 months later someone tries to file a dispute, that comes to me rather than bro caps, so simply put, i feel safer using stripe
now although we said we wouldnt use paypal this sale, i did end up offering it to several users, however, i limited that to people i could trust, and where possible, gift payments, the trouble with offering both as options from the start is, almost everyone will elect to use paypal, which aside from the added risk and cost, also causes me a huge amount of work, particular on a sale this large, as stated before, i take nothing from these sales, and aside from sleeping and an hour here or there, ive been working on this solidly for the last 3 days, and that work isnt over yet
